Act CRM Support

A client contacted me this morning because he wanted help setting up the free mobile app called Act Companion.  I hate these requests.

Why?

On the surface this seems like a rather simple request.  However, my experience has been that it can get very time-consuming as you try to figure out usernames and passwords and proper configuration settings.  How many of us have dealt with this kind of thing just to find out that a simple letter in a username was not capitalized and it would not work. 

Yes, I know you have been there before.

These moments are time consuming and frustrating and I hate them.  Frankly, it makes me look bad and at the rates I charge my time is expensive. Is there a better solution for situations like this?  Yes.  It is called Orange Care (OC).  Situations like this are why I often recommend purchasing Orange Care from Keystroke.

I am a partner at Keystroke and one of the services they offer is Orange Care.  It is a support plan for $120 a year per user, and you receive up to 30 minutes of support every single day for one year.  They also offer VIP programs for situations that are more of a one-to-one situation.  After you pay for your subscription to orange care you will send an email to service@kqc.ca and they will assign your ticket to a technician.  That technician will reach back to you by appointment to work on your technical matter.  Because they have access to your account information and settings, they can typically solve these issues quicker than I can.

The beauty is this:

After this support session you still have a whole year of support available to you.  If you are not sure what to do simply reach out to me and I will give you my opinion on the best way to proceed.  Where I can help you best is when it comes down to thinking your situation through based on what your goals are.  Sometimes, I recommend Orange Care and sometimes I recommend that you work directly with me.  Sometimes I recommend both.