Act! CRM Software Tips & Tricks

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Fixing Act: When Your Act Layout Gets Messed up in a Web Browser

by | Aug 2, 2023 | Act CRM Software Fundamentals

Introduction: Act! Premium for Web allows users to access their Act database through a web browser, providing flexibility and convenience. However, there may be instances when the Act layout appears distorted or messed up in the browser, causing confusion and frustration. In this tutorial, Tony Holowitz demonstrates a simple solution to rectify such layout issues and restore the Act interface to its proper display.

Step 1: Identify the Problem:

  • If you encounter a distorted Act layout while using Act! Premium for Web, take a moment to identify the specific issue or component that seems out of place.
  • Note any abnormal behavior or elements that may have caused the layout problem.

Step 2: Locate the Gray Line Divider:

  • In Act! Premium for Web, the interface is divided into two sections – the top and the bottom.
  • Look for a gray line divider that separates these two sections.

Step 3: Drag the Divider to Correct the Layout:

  • Place your pointer over the gray line divider until it turns into a two-headed arrow.
  • Click and hold the mouse button while dragging the divider up or down to adjust its position.
  • Ensure that the divider is set to a suitable location that restores the Act layout to its desired appearance.

Step 4: Troubleshooting Tips for Browser Compatibility:

  • If you frequently encounter layout issues in Act! Premium for Web, consider using Internet Explorer as your web browser.
  • Some browsers, such as Firefox or Chrome, may not retain the divider’s position, leading to periodic layout problems.
  • Internet Explorer tends to maintain the divider’s position consistently, providing a more stable user experience.

Conclusion: Act! Premium for Web offers users the convenience of accessing their Act database through a web browser. However, occasionally, the Act layout may become distorted, causing inconvenience. By identifying the gray line divider and adjusting its position, users can quickly fix layout issues and restore Act’s interface to its proper display. Additionally, choosing Internet Explorer as the preferred browser can help maintain a stable Act experience. With these simple steps, users can confidently use Act! Premium for Web without worrying about layout problems interfering with their productivity.