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Act has determined that Microsoft SQL server is not running

by | Aug 1, 2023 | Act CRM Software Fundamentals

Introduction: Hello, everyone! I’m Tony Holowitz, and in this quick video, I’ll show you how to troubleshoot and fix the “Act has determined that Microsoft SQL Server is not running” error that you might encounter while trying to open Act. The SQL Server is the underlying engine that powers Act, and sometimes, for various reasons, it may stop running. But worry not, fixing this issue is relatively simple, and I’ll guide you through the steps to get Act up and running smoothly again.

Step-by-Step Guide to Fix the Error:

  1. Understanding the SQL Server: SQL Server is the engine that runs Act, much like a car has an engine that powers it. When the SQL Server is not running, Act may display the error message you encountered. The solution involves starting the SQL Server, and here’s how you can do it:

  2. Access the Services Window: a. Click on the Windows Start button or press the Windows key on your keyboard. b. In the search box, type “services.msc” and hit ENTER.

  3. Locate the SQL Server: The Services window will open, showing a list of services running on your computer. Scroll down or use the alphabetical shortcut to locate “SQL Server (ACT7)” in the list.

  4. Start the SQL Server: a. Right-click on “SQL Server (ACT7)” in the list. b. From the context menu, select “Start.” This will initiate the SQL Server if it’s not already running.

  5. Restart Act: Now that the SQL Server is running, close Act if it’s open, and then open it again. You should no longer see the error message, and Act should function as usual.

Common Causes of the Error: The “Act has determined that Microsoft SQL Server is not running” error can occur due to various reasons, including:

  • Windows updates affecting the SQL Server service.
  • Incompatibility between Act and other software.
  • Temporary issues with the SQL Server service.
  • Software conflicts.

Conclusion: You’ve successfully resolved the “Act has determined that Microsoft SQL Server is not running” error! Starting the SQL Server using the Services window is a straightforward solution that should get your Act software back up and running smoothly. If you encounter any further issues or have any questions, don’t hesitate to reach out to me for assistance.

Thank you for reading this troubleshooting guide. I hope it has been helpful to you. Stay tuned for more useful tips and solutions related to Act and other software.