Tony Holowitz: Act Certified Consultant

Free Act CRM Support: One Hour of Support for All Act Software Users

Many years ago, I learned how to use software for designing websites.  It was a very frustrating experience because I had nowhere to turn when I got stuck.  No experts.  No advocates.  I was on my own and it was very time consuming.  Act users can feel the same pain and frustration at times.

I never forgot that feeling and it shapes my business approach today.

Sometimes Act software users just need a little help.  Software, not just Act software, can be frustrating sometimes.  If you have run into a situation and need help, I will give you up to one hour of my time for free.  Give me a call, send me an email, or book a time with me via my online calendar: www.Calendly.com/TonyHolowitz, and I will assist you.

Need a little bit of technical help with Act CRM?

Act CRM software is very powerful.  Sometimes it can have conflicts with other software on your computer or it could be a simple configuration issue.  You can spend a lot of time trying to figure it out on your own, but why bother?  I have been helping Act software users for more than 20 years and I would be more than happy to try to help you.  Whatever the issue, reach out to me today.

Act CRM Support

When you need help with your Act software where do you turn to get the support you need?   The first step is to determine the type of help you need with Act.  Is it a simple or more complex technical issue?  Is something not working?  Is it a matter of customizing your software to work for your business?  Maybe you need training for you and your staff.  This is where I can help you.

My specialty is Act training, consulting, support and customization.

I have a high degree of knowledge of Act technical issues as well.  Sometimes, I need to escalate your case to a higher-level technician.  I am a partner with Keystroke and they have longtime experience Act technical experts.  They work by appointment.  You get a real human being that you can form a relationship with today.

Step 1: Call me so I can help diagnose the issue

Step 2: Determine the best Act support option based on time and cost

Are You Getting a Specific Error Message?  Your first call should always be to me so I can help you diagnose the issue and point you in the right direction.  If you are a do-it-yourself type of person, you can visit Acts Knowledge Base here:  https://help.act.com.

Here are some of your Act support options:

Tony Holowitz: I offer one-on-one help and I am the perfect place to start.  I offer up to an hour of my time for free to help you diagnose your issue and come up with a plan to get it solved.  If I feel we need to escalate your situation to a technician above my pay grade, you have a few different support plans to choose from.

When you deal directly with me and the options I offer, you will be able to develop a relationship with a small businessperson, Tony Holowitz, that has been doing this for more than 20 years.  I have a bevy of resources to help you today and into the future.

Act CRM Support Plans

Annual Plans: for $120 per year (per user) you can get up to 30 minutes of daily support with a technician.  You can subscribe and learn more here: Keystroke Orange Care

Prepaid Support VIP Plans: there will be times when you do not need Orange Care and you need help with a specific issue or project outside the scope of a support plan.  This is where a VIP plan will be a better option for you.  I usually tell my clients to start with a two-hour VIP program to gain access to Keystroke’s expert support technicians.  You can learn more here: Keystroke VIP Club

Act Direct: depending on the type of program or subscription you have with Act software you will gain a certain level of free technical support.  If I feel that is the best option for you, I will always refer you directly in Act.

Act Premium Cloud Support: The good thing is it might be free.  The bad thing is that you are dealing with a technician that is an employee of Act and continuity of care can be an issue.  Each time you call you might get a different person.