If you have an act software issue or technical question I urge you to contact me first. I will evaluate your issue and advise you how to best proceed.
If you are an act software subscriber you get free technical support directly from act. When your car breaks down you take it to a mechanic. If you have an act software issue you call act technical support and they will provide you with free support because you are a subscriber. Think of act technical support like your local car mechanic. Your mechanic might do a fantastic job repairing your vehicle, but you would not necessarily want him to teach your son or daughter how to drive. When you call act technical support, they can help you fix your act issues but they don’t generally offer advice, insights and knowledge about how to make act work best for you and the way you work.
My expertise is helping people get more out of act. I ask you questions about your business and how you work and my goal is to you jumpstart an excellent experience with act software.
If you call me with the technical question and I feel you are best served by contacting act directly, I will point you in that direction. Sometimes, what you deem to be a technical question is actually a usability question. That is where I can advise you. For act software users, the bottom line is rather simple, make act work for you to help you become more profitable or efficient within your line of work.