Introduction: In this tutorial, Tony Holowitz continues to explore the synchronization between Act Cloud and Microsoft Outlook. He addresses a common issue where appointments created in Outlook are displayed as “timeless” in Act Cloud’s calendar. Additionally, Tony demonstrates how to view the day calendar in Outlook to ensure proper scheduling. He also shares valuable tips and insights regarding synchronization and potential challenges users may encounter. Let’s delve into the details of this tutorial to enhance your experience with Act Cloud and Outlook synchronization.

1. The Issue of Timeless Appointments:

• Tony discusses the issue of appointments showing up as “timeless” when created in Outlook and synchronized to Act Cloud. This occurs because appointments scheduled in Outlook without specifying a specific time slot are interpreted as “timeless” in Act Cloud. To avoid this, Tony advises users to ensure that appointments are scheduled with specific time slots in Outlook.

2. Viewing the Day Calendar in Outlook:

• To address the timeless appointment issue, Tony suggests viewing the day calendar in Outlook when creating appointments. By using the day calendar view, users can easily select specific time slots for appointments, ensuring they synchronize correctly in Act Cloud.

3. Initiating the Synchronization Process:

• Tony demonstrates the synchronization process between Act Cloud and Outlook. After scheduling appointments in Outlook, he initiates the synchronization from the Act Cloud interface by clicking on “Tools,” then “Synchronize with Outlook,” and finally selecting “Synchronize Now.”

4. Refreshing Act Cloud:

• Tony emphasizes that after synchronizing, it may take a few moments for the scheduled appointments to appear on the Act Cloud calendar. He recommends refreshing the Act Cloud interface to view the newly synchronized appointments. This can be done by clicking the “Refresh” icon or pressing the F5 key on the keyboard.

5. Imperfections in Synchronization:

• Tony candidly acknowledges that Outlook synchronization with Act Cloud can be imperfect at times. He mentions that the software may work seamlessly on some computers but not on others. As a non-software engineer, Tony advises users to perform most scheduling tasks within Act Cloud itself to maintain consistency and avoid potential synchronization issues.

Conclusion: In this tutorial, Tony Holowitz provides valuable insights into Outlook synchronization with Act Cloud. He addresses the timeless appointment issue and explains how to view the day calendar in Outlook for accurate scheduling. Tony emphasizes the importance of refreshing Act Cloud to see newly synchronized appointments. Additionally, he acknowledges that synchronization may have imperfections and recommends relying primarily on Act Cloud for scheduling tasks. By following these tips and troubleshooting suggestions, Act Cloud users can optimize their experience with Outlook synchronization and maintain a seamless workflow. Thank you for watching this tutorial, and have a great day with Act Cloud!