Act CRM: Act! has detected the Protexis Licensing Service may not be started or installed properly

by | Oct 2, 2021 | Act CRM Software Fundamentals

Error: “Act! has detected the Protexis Licensing Service may not be started or installed properly”

From the Act Knowledge Base: Answer ID 27479   |    Updated 01/17/2019

You are attempting to register the Act! program and receive the error: “Act! has detected the Protexis licensing service may not be started or installed properly”.

 

DISCLAIMER
An embedded third-party software component (Protexis) that facilitates licensing services was discontinued by the manufacturer at the end of 2018. As of January 1st, 2019, the impact of this is twofold:

  1. Any steps in the below article relating to the Protexis service e.g. uninstalling/reinstalling or any action that would cause the software to re-register WILL PREVENT THE ACT! SOFTWARE FROM RUNNING.
  2. Depending on what version of Act! you are running, there will be necessary steps that need to be taken to ensure uninterrupted access. Read the full statement here.

In order to perform these steps, please see the Knowledgebase article below for links to your version of Act!:

Act! Licensing Software Update
Answer ID 39192