Act CRM Software and Microsoft Office Compatibility

by Tony Holowitz | Sep 16, 2021 | Act CRM & Microsoft Outlook, ACT CRM Sales Software Tips, Act CRM Software Fundamentals, Act CRM Software Knowledgebase (KB) Articles | 0 comments

When you consider upgrading your current version of act, one of your considerations should be how it impacts other software that you use daily. For example, Microsoft Office.

Typically every fall, Act CRM Software introduces a new version. In the next few days, there will be two new versions of Act introduced: Act version 24 and Act CRM. It is very important to understand the relationship between Act & Microsoft Office. Especially Outlook. So much correspondence flows via e-mail. Much more than printed documents in many businesses.

This information is from Act CRM’s Knowledge Base and some of it applies to older versions of Act:

Supported Versions of Microsoft® Office by Version of Act!

6 months ago
Updated

Question:
You would like to know which versions of Microsoft Office are supported by which versions of Act!.

Answer:
Please refer to the table below for the versions of Office supported by each version of Act! (ACT! 2005 and higher). Support includes integration with Word, Outlook®, and Excel®.

Version of Act!	Supported Versions of Microsoft Office
Act! v23	2013 (32-bit & 64-bit), 2016 (32-bit & 64-bit), 2019 (32-bit & 64-bit) Microsoft® Exchange and Office 365 for contact and calendar synchronization for Windows (Further information around Exchange support is available here)
Act! v22	2013 (32-bit & 64-bit), 2016 (32-bit & 64-bit), 2019 (32-bit & 64-bit)
Act! v21	2013 (32-bit & 64-bit), 2016 (32-bit & 64-bit), 2019 (32-bit & 64-bit)* Please note that whilst Office 2019 is supported with Act! v21, due to the timing of the release final certification has not** been completed against it. Certification is targeted for v21.1*
Act! v20	2010 (32-bit & 64-bit) (v20.1 not compatible), 2013 (32-bit & 64-bit), 2016 (32-bit & 64-bit)
Act! v19	2010 (32-bit & 64-bit), 2013 (32-bit & 64-bit), 2016 (32-bit & 64-bit) Currently, there is a known issue with using certain builds of Office 2016 with Act!. For information, please see: Known issues and workarounds for using Microsoft Outlook 2016 with Act! v18 and v19
Act! v18	2007, 2010 (32-bit only), 2013 (32-bit only), 2016 (32-bit only) Currently, there is a known issue with using certain builds of Office 2016 with Act!. For information, please see: Known issues and workarounds for using Microsoft Outlook 2016 with Act! v18 and v19
Act! v17	2007, 2010 (32-bit only), 2013 (32-bit only) For information about Microsoft Office 2016, please see: Is Act! compatible with Microsoft Office 2016?
Act! v16	2003, 2007, 2010 (32-bit only), 2013 (32-bit only)
Sage ACT! 2013	2003, 2007, 2010 (32-bit only)
Sage ACT! 2012	2003, 2007, 2010 (32-bit only)
Sage ACT! 2011	2003, 2007, 2010 (32-bit only)
ACT! by Sage 2010	2002 (XP), 2003, 2007
ACT! by Sage 2009	2002 (XP), 2003, 2007
ACT! by Sage 2008	2002 (XP), 2003, 2007
ACT! by Sage 2007	2000, 2002 (XP), 2003
ACT! by Sage 2006	2000, 2002 (XP), 2003
ACT! 2005	2000, 2002 (XP), 2003

Office 365
Office 365, as a web based service, is only supported on Act! v20.1 and later using the Act! Outlook Integration feature. If you are using v20.0 or earlier, the locally installed version of Outlook that comes with your Office 365 subscription is supported as long as you are using a local Outlook profile. Please note that if you are using an Act! version prior to v19, Click-to-Run installations of Outlook are not supported.

As of v18.0 Act! Premium (access via web) users who have configured the Act! Premium Web API can use the Act! Premium Contact Link to connect their Office 365 accounts to their Act! database. For more information, refer to the following knowledgebase article:

What is the Act! Premium Contact Link?
Answer ID What is the Act! Premium Contact Link?

Office Starter versions
Starter versions of Office are not supported by Act!. You must have a full, supported version of Office installed.

‘Click-to-Run’ Versions of Office
Click-to-Run versions of Office are not supported by Act! versions prior to v19. If you are using a version of Act! prior to v19, you must have a full, supported version of Office installed. To verify whether your version of office is Click-to-Run, refer to this Microsoft article titled “How to: Determine Whether Outlook Is a Click-to-Run Application on a Computer”: http://msdn.microsoft.com/en-us/library/office/ff522355(v=office.15).aspx

64-bit Versions of Office
64-bit versions of Office are not supported by any version of Act! prior to Act! v19. If you are using a version of Act! prior to Act! v19, you must be using the 32-bit version of Office, which can be installed even if you are using a 64-bit operating system.

64-bit Office has compatibility limitations with other applications and components as well. Microsoft only recommends using a 64-bit version of Office under very specific circumstances, such as if you work with extremely large data sets. Most users do not meet these circumstances, and Microsoft recommends that the 32-bit version of Office is used for those who do not meet those circumstances. For more information, refer to the the following Microsoft article:
Choose the 32-bit or 64-bit version of Office

Source: https://help.act.com/hc/en-us/articles/360024251514-Supported-Versions-of-Microsoft-Office-by-Version-of-Act-

Act CRM: Rescheduling Multiple Activities

by Tony Holowitz | Sep 15, 2021 | ACT CRM Sales Software Tips, Act CRM Software Fundamentals, Act CRM Software Knowledgebase (KB) Articles | 0 comments

How often have you had to rework your schedule? Act now allows you to reschedule multiple activities and if you watch my quick video you’ll learn how to accomplish this.

In this quick Act CRM tutorial I will show you how to reschedule multiple activities to a new date and time.

My experience has been that this often happens when you over schedule your calendar within Act CRM. If you contact me for free tutorial I will show you a better approach to managing your calls within Act CRM. Tony Holowitz: 781-728-9777. Thank you and enjoy.

Act Knowledgebase Article: How To Enable the Built-In Administrator Account in Windows Vista® and Windows® 7

by Tony Holowitz | Jun 7, 2021 | Act CRM Software Knowledgebase (KB) Articles | 0 comments

Reposted from the Act Knowledgebase. Thank You Swiftpage.

Visit the Act Knowledgebase here: http://kb.act.com/

Visit kb.act.com for more information

How To Enable the Built-In Administrator Account in Windows Vista® and Windows® 7

Answer ID 21797 | Updated 09/10/2016 12:08 PM

You would like to activate the built-in Administrator account in Windows Vista and Windows 7.

Note: The following information is provided as a convenience. Swiftpage does not provide support for Microsoft® Products. For more information on this topic go to Microsoft.com.

How to Enable the Built-in Administrator Account:

Click Start, and then type the phrase command prompt in the Search box at the bottom of the Start menu. Do not press Enter.
In the search results list, right-click on Command Prompt, and then select Run as Administrator.
When you are prompted by User Account Control (UAC), click Continue.
At the command prompt, type net user administrator /active:yes, and then press ENTER.
Type net user administrator {Password}, and then press ENTER.
Note: Please replace the {Password} tag with your passwords which you want to set to administrator account.
Type exit, and then press ENTER.
Log out, and you’ll now see the Administrator account as a choice.

How to Disable the Built-in Administrator Account:

Click Start, and then type the phrase command prompt in the Search box at the bottom of the Start menu. Do not press Enter.
In the search results list, right-click onCommand Prompt, and then select Run as Administrator.
When you are prompted by User Account Control (UAC), click Continue.
At the command prompt, type net user administrator /active:no, and then press ENTER.
Type exit, and then press ENTER.

Alternate Method Using Windows® Computer Management Screen
For use if you have tried the steps above and receive the message The password does not meet the password policy requirements, check the minimum password length, password complexity and password history requirements.

Right click on the My Computer icon (XP) or Computer icon (Vista/Windows 7)
Select Manage
Expand Local Users and Groups
Left click on Users folder
Right click on Administrator in right column and select Set Password
Right click on Administrator again, select Properties and uncheck the Account is Disabled option
To disable the account: right click on Administrator, select Properties and place check in the Account is Disabled option

WARNING! This KB article (including any software and related documentation) is provided “AS IS.” Swiftpage disclaims all express or implied warranties of any kind with respect to the article, including but not limited to, any implied warranties of merchantability or fitness for a particular purpose.

Act Knowledgebase Article: What issues have been fixed in Act! updates?

by Tony Holowitz | Jan 10, 2021 | Act CRM Software Knowledgebase (KB) Articles | 0 comments

Reposted from the Act Knowledgebase. Thank You Swiftpage.

Visit the Act Knowledgebase here: http://kb.act.com/

Visit kb.act.com for more information.

What issues have been fixed in Act! updates?

Answer ID 36573 | Updated 08/07/2018 12:54 PM

Question:
What issues have been fixed in Act! updates?

Product:
Product Family: Act!

Note: This list only includes issues that have been fixed in service pack releases, hotfixes, and update releases. It does not include fixes that were implemented in full version major releases of Act!. For information regarding issues that have been fixed in full version major releases of Act!, refer to the following knowledgebase article:Issues fixed in Act! full product releases

To download any of these updates please visit the Act! Download Center.

If you are experiencing an issue that is not listed here, there may be a DBFixer released for that issue. For a list of DBFixers, refer to the following knowledgebase article:

What are Act! DBFixers and where can I find them?
Answer ID 24753

Service Packs for Act! v20

Version 20
Service Pack 1
Requires: Pro, Premium, Premium (access via web)

Issue Number	Description
D-07967	APFW – Re-opening the same activity increases the details font size
D-07966	APFW – Creating an activity with new lines removed the line breaks
D-07965	APFW – Activity Lists are not refreshing after Deleting an activity causing logouts. IE only.
D-07963	TS – APFW – Creating contact with activity tab displayed causes logout
D-07949	Resolve Telerik security vulnerability CVE2017-11317
D-07941	BETA – APFW – Contacts slow to load if large volume of history entries
D-07938	Act! Insight Doesn’t Work with Password Policy – UK Version Only – APFW
D-07898	Message ‘There was an error writing to the pipe: The pipe is being closed. (232,0XE8).’ Pop up after mail merge via email.
D-07839	LC – FR/CF -Truncation issue occurs in the first and fifth page of ’Copy/Move Contact Data‘
D-07612	TS – APFW – Columns not sorting on Notes/History tabs of Opportunities.
D-07564	AEM – Call List page missing scroll bar
D-07558	TS – Lookup -> related pane drop down does not redraw after expanding and contracting
D-07543	Lookup – Companies -> Zip code… menu option not localized
D-07387	Global Tool bar turns black when making changes

Updates for Act! v20

Version 20.1
Update 7
Requires: Pro, Premium, Premium (access via web)

Issue Number	Description
D-08363	APFW Office integration – Quick attach no longer working in 20.1 update 6
D-08355	Recurring activities sync when outside sync range, and can duplicate on subsequent syncs
D-08283	Premium Plus serial numbers do not update seat count
D-08282	Option to ‘Exclude My Record from History’ on sent emails is not localized
D-08280	New Outlook ‘quick action’ features to manage unattached emails are not localized
D-08295	Users are not sorted when “Hide inactive users” is selected
D-08284	Option to ‘Exclude My Record from History’ on sent emails not staying selected
D-07661	FR – APFW – The reports list page is truncated

Version 20.1
Update 6
Requires: Pro, Premium, Premium (access via web)

Issue Number	Description
D-04587	FR- APFW – Task list view/ Activity Tab – Edit and Delete links are truncated
D-04588	FR- APFW – History list / Tab – Edit and Delete links are truncated
D-04589	FR- APFW – Notes Tab – Edit and Delete links are truncated
D-05105	TS – FR – Text Overlaps Button Edges When Deleting Contacts.
D-05305	TS – When creating a History item and selecting the Type as Other, the follow up button on the local install is greyed out, however it remains active on APFW.
D-05314	TS – Rescheduling a recurring activity with attachment does not create a rescheduled activity.
D-05316	Windows – Companies – Update linked fields messaging was not updated for “update linked fields” button
D-05338	LC – DE– Browse button is truncated on Save Copy As dialog
D-05488	LC – CF – Truncation in emarketing profile
D-05583	LC-FR-“Post” should be “Code postal” on Contact Detail View.
D-05698	LC–FR-On the Copy/Move Contact Data page, the text can’t be showed fully.
D-05699	LC–FR-On the “Reset Menus and Toolbars” truncation
D-05720	LC-DE- The selection box of “Opportunity (select one)” is misaligned in Act! Emarketing–Webpage dialog.
D-05828	Two same hotkeys “Alt + S” appear in the “Schedule Activity” box.
D-05933	Chrome-User Log out automatically with an error message occurred after using “Attach File…”.
D-06020	LC-FR-APFW: Truncation display on the Activity part on contact detail view
D-07016	Chrome – Dashboard – The activity cannot be deleted when we select “delete all activities in the linked series”.
D-07029	LC-FR-APFW: There should be more space between these buttons and the dialog frame
D-07084	TS – Relate Contact Window cannot be resized.
D-07131	LC-FR: Truncation in Email System Setup Outlook Address Books page
D-07280	TS – Act! Network Sync Service Update refers to Act! Update
D-07326	Lock/Unlock filter slider text needs to be centered as it’s topmost currently
D-07367	TS – APFW – DE – Spelling error in Emarketing Opt Out menu.
D-07468	Space needed for easier reading Monthly contact limit
D-07478	Unable to connect to sync server error is incorrect
D-07578	APFW – The “Send At” field displays blank in the “Next Scheduled Email Campaign” section
D-07640	TS – APFW – Defunct 6 month survey appears
D-07653	TS – APFW – Error in Application when trying to change password when ‘User cannot change password’ is enabled.
D-07675	White icons of ‘Product Reports’ & ‘Opportunity Reports’ appear in New Report dialog.
D-07733	The ‘Favorite’ icon was changed from icon to text after resetting the Columns in the contacts List View.
D-07747	TS – APFW – Deleted Activities in IE do not disappear from list without refreshing page
D-07818	APFW – Calculated fields allow blank if set before choosing “calculated” as field type
D-07824	APFW – Activities – Schedule for dialog displays current user instead of “created by”
D-07828	LC – DE/FR/CF – Pro Welcome Page isn’t directed to the correct regional page.
D-07837	Act! Update package (20.0 u5) references ACT2000
D-07838	TS – APFW – Unable to filter task list by keyword in IE.
D-07840	No scrollbar when creating calculated field with long formula
D-07841	TS – APFW – The advanced query open window doesn’t always close in IE11.
D-07842	TS – Unable to delete a complete activity series in IE.
D-07843	TS – APFW – When using the ‘replace’ option when importing into APFW, information that is not being imported is removed from the record.
D-07851	TS – APFW – Company activities tab showing all activities after lookup in IE.
D-07865	TS – APFW – Standard Users unable to create secondary contacts if ‘Delete Records’ permission removed.
D-07884	TS – APFW – Able to create a remote database from another remote database via Web.
D-07917	LC-DE- Truncation issue occurred on Emarkting Overview.
D-07937	TS – APFW – Attempting to delete an in use opportunity stage gives misleading error.
D-07955	DE – Act! Notification message contains truncated text
D-07979	TS – APFW – Removing a field from a database when included in a ‘customised columns’ selection causes a logout
D-07985	LC-DE/CF/FR: The help descriptions of all charts are not translated into German or French.
D-07999	TS – APFW – Logged out of web or error message after adding a document to a new contact
D-08000	TS – APFW – Alarms window not appearing after a session times out
D-08040	TS – Old databases open in 20 without needing to update
D-08061	LC – CF/FR –Truncation issue occurred in Select Contacts dialog.
D-08065	LC_FR/DE/CF Truncation issue occurred in Act! Update Details dialog.
D-08071	LC – CF/FR Truncation issue occurred in Contact Merge Options dialog when import database.
D-08080	APFW – IE – Selecting “delete all occurrences” of recurring activities still only deletes one
D-08082	LC-DE Truncation issue occurred on the ‘Create, edit, or delete drop-down lists’ dialog.
D-08084	LC – CF/FR Truncation issue occurred in Opportunity Graph Options dialog.
D-08085	LC – DE/CF/FR APFW – Truncation issue occurred in Opportunity Pipeline Options dialog.
D-08086	TS – ISPA.exe runs at 100% CPU on TS environments.
D-08089	LC – CF ‘Share’ button is not translated to French on Open/Share database dialog.
D-08095	LC-FR/CF/DE – Translation issue occur during the creation of custom tables.
D-08097	LC – FR/CF/DE ‘Delete local preferences’ prompt box is not translated to French/Germany.
D-08098	LC – FR/CF/DE Some contents are not translated to French/Germany in Map Entity Fields page for Custom Tables.
D-08100	LC – FR/CF/DE Translation issue occur in Customize Columns dialog for Custom Tables.
D-08101	TS – APFW – History Result incorrect when sending an aem campaign via Web.
D-08103	TS – Email address from Outlook contact is used instead of email address in Act!.
D-08110	LC – FR/CF/DE The prompt box name – ‘Custom Tables’ is not translated to French/German.
D-08111	LC-FR/CF/DE – The contents of all prompt boxes are not translated to French and German when edit a record in the custom table.
D-08113	LC – FR/CF/DE – Truncation issue occurs in Mail Merge Wizard (7 of 7) dialog when mail merge by E-mail.
D-08115	TS – Upgrading Pro Databases to Premium 20.1 does not always update the Product Tier correctly.
D-08118	LC-DE Truncation issue occurred for ‘This contact is dynamically included in the groups listed below’ on the ‘Dynamic Groups Membership’ dialog.
D-08123	LC – DE/CF/FR The ‘company field’ is overlapped by the field selection box in Define Fields dialog.
D-08124	LC – DE ‘Browse…’ button is wrapped in Import List Items dialog.
D-08129	TS – History has no line break after the Regarding field in preview pane
D-08135	TS – APFW – Unable to schedule an activity series in Chrome when one of the activities is in the past.
D-08151	APFW-Custom Tables-Create a 2 Number fields and a Calculated Numeric field, using the Number fields, in Custom table via APFW gives errors
D-08153	APFW – Custom Tables – Creating a Field in Custom Tables before creating a custom table logs user out of APFW
D-08154	APFW – Custom Tables – Editing a custom table calculated field gives an error.
D-08155	APFW – Custom Tables – Cannot edit custom table field name.
D-08158	APFW-Custom tables-Clicking on Picture field in Custom table Layout Designer for Web gives error
D-08162	APFW-Custom Tables-Create 2 Picture fields in Custom table and add an Image in each of the fields via APFW, last Image added, overrides both fields
D-08167	APFW – Custom Tables – Industry Template Library option is unresponsive
D-08170	Custom Tables-Creating a Calculated field, based on Numerics, does not validate formula.
D-08200	TS – Web Info tab – Open Browser link uses IE and not default browser
D-08201	LC-FR : Missing translation for “Address” in Contact detail view.
D-08209	Pressing keyboard shortcut Ctrl+F5 when viewing AEM in Act! causes an error: Object reference not set to an instance of an object.
D-08224	Custom Tables – Calculated fields on Custom tables, break Schema export
D-08231	Deleting Series causes popup for delete recurring activity
D-08236	(Chrome) Warning in activity series doesn’t let you continue
D-08260	Groups tree doesn’t stick when navigating away
B-12006	Add Documents tab option to save selected file locally
B-11493	Add ID/Status to the Create Act! Contact dialog in Outlook
B-11766	APFW – Left align the big button menu
B-10890	APFW – Managing opportunity processes to use same terminology as windows
B-12011	APFW – Reduce Act! icon file size
B-12007	Contact column should display by default on Group and Company history tab
B-12009	Display preferences tabs on two rows
B-12012	Enable ‘Look for’ field in list views by default
B-12010	Move Lookup > Favorites further down the menu
B-12008	Remove inactive paging controls under the calendar task view
B-12038	SDK – Add event where a contact, group or company is added to an opportunity
B-12036	SDK – Add events where opportunity total is modified or recalculated
B-12037	SDK – Add events where relationship is added to a contact
B-12035	SDK – Add open and close events for the layout editor
B-12039	SDK – Provide consistent event for LayoutLoaded
B-12034	SDK – Record Created events are inconsistent or missing
B-11646	Update Act! Notification text to point at our ‘What’s Fixed’ KB
B-12021	Allow ‘Create Lookup’ from multiple selected companies (Windows Client)
B-12001	APFW – version numbers displayed should match windows client
B-12057	Add preference to only attach histories to contact and NOT my record on auto-attach histories.

Version 20.1
Update 5
Requires: Pro, Premium, Premium (access via web)

Issue Number	Description
D-08102	Using email attachment type ‘Email subject, message and all attachments’ also adds the email to the history details.
D-08075	When opening an email in Outlook from history, the respond options are missing and it’s editable.
D-08052	Unable to schedule database sync.
D-08049	Chrome – New password dialog for “Update Outlook Integration” causes refresh in Chrome and never downloads integration.
D-07998	APFW – Entire contents of email shows in regarding and details column of histories.
D-07996	Address book error appears when sending emails immediately following Act! install.
D-07634	Navigation pane – lookup menu allows input of any data in field name.
D-08132	Using new web Outlook Activity Sync (via API) fails with non-US regional settings

Version 20.1
Update 4
Requires: Pro, Premium, Premium (access via web)

Issue Number	Description
D-08077	Allow history creation for emails sent from a user of this database to another user setting not respected.
D-08024	APFW – Custom Tables – Error trying to move individual columns using Customize Columns
D-08013	Outlook Sync can only sync a maximum of 6 activity types
D-07992	APFW Mobile fails to show calendar entry in list, day or month views
D-08015	Quick Attach window shows a previously unattached email.
D-08052	Unable to schedule database sync
D-08049	Chrome – New password dialog for “update outlook integration” causes refresh in Chrome and never downloads integration
D-08047	APFW – Specific Custom Tables schemas don’t load layout
D-08036	Insight API token call is synchronous and it slows first time APC logons
D-08055	Premium Plus license check can lead to degraded performance
D-08003	APFW – Outlook contact and calendar sync fails

Version 20.1
Update 3
Requires: Pro, Premium, Premium (access via web)

Issue Number	Description
D-07977	Unable to mail merge to email using TPL template
D-08027	Shared v20.0 database cannot be accessed until db upgrade is run locally

Version 20.1
Update 2 (included in Update 3)
Requires: Pro, Premium, Premium (access via web)

Issue Number	Description
D-08037	AWA error during installation
D-08038	APFW – Mail merge fields not populated when viewing sent ADT template via Outlook

Version 20.0
Update 7
Requires: Premium (access via web)

Issue Number	Description
D-04427	APFW – Contacts slow to load if large volume of history entries
D-07948	Resolve Telerik security vulnerability CVE2017-11317

Version 20.0
Update 7
Requires: Premium (access via web)

Issue Number	Description
D-07975	APFW – Creating contact with activity tab displayed causes logout

Version 20.0
Update 6
Requires: Premium (access via web)

Issue Number	Description
D-04427	APFW – Contacts slow to load if large volume of history entries
D-07948	Resolve Telerik security vulnerability CVE2017-11317

Version 20.0
Update 5
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-07771	FR/DE – Insight charts show months in English
D-05340	FR/CF – Some unlocalized text display on a new database
D-07724	FR/DE – Truncation in Delete Recurring Activity dialog.
D-07769	FR – Freeze columns functionality not usable
D-07728	APFW – Login page is not localized
D-05606	APFW – DE/CF the word browse is untranslated after clicking add document
D-07034	FR/DE – APFW: Contact Report can’t be created successfully
D-07774	FR/DE – AEM top menu not localized in APFW
D-07757	APFW – DE/CF there is no response after clicked the login button on APFW login page
D-07776	FR/DE – Call list columns show English when populated
D-07811	DE – Text Cut off on Insight button
D-07807	FR/DE – Add Chart button missing text in Insight

Version 20.0
Update 4
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-07651	Insight does not load if WebAPI is on a different domain
D-07632	Windows – History dialog – scroll bar does not appear when text is longer than allocated space
D-07607	APFW – Act Icon is still Blue on Chrome tab
D-07652	Deleting an activity should change edit date

Version 20.0
Update 3
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-07585	Act! Insight currency is always dollars
D-07589	APFW – AEM loading performance improvements
D-07596	AEM – Overview screen does not display correctly on all screens.
D-07257	Windows – Closing Act! while AEM views are loading can result in crash
D-07513	Various Swiftpage emarketing features give an object reference error
D-07577	When startup view is Contact Detail, no longer goes directly to MyRecord.

Version 20.0
Update 2
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-07406	Unable to register Act! Pro
D-07556	‘Contact’ and ‘Share With’ columns can’t be added to any list views

Version 20.0
Update 1
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-05438	Changes to history recording on individual emails is ignored.
D-05763	APFW – IE11 – The Alt+L keyboard shortcut is invalid on the “Schedule Activity” page.
D-05808	APFW – Mail Merge > There are no attachment in the received email after sending with the attached document.
D-07309	AEM – Call List loading contacts in batches of 200, missing last batch
D-07487	APFW – Group Name lookup returns all groups.
D-07504	v20 UI – Display issue with dropdown to select lookup field in navbar
D-07509	Insight: On lookup section – Related Tasks “Print Current Screen” is not working
D-07514	APFW – AEM – thumbnails being loaded over HTTP when accessing web via HTTPS
D-07524	APFW – Server Error message displays on Emarketing page after log on AEM.
D-07537	APFW – Cannot remove a document added to the Documents tab
D-07261	LC – Days in Stage fields missing from LC layouts
D-05605	LC – APFW – CF/FR/DE – Text truncation displays on Contact Access tab.
D-05969	TS – LC – Message when upgrading to v19 about new rep2 reports.

Service Packs for Act! v19

Version 19
Service Pack 2
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-05863	APFW – Rich text created in web or windows do not display correctly on the other
D-05855	Act! Address Book Type missing because MAPISVC.inf is in wrong location.
D-05849	The new database can’t be created when we install SQL Server 2012 Standard.
D-05843	APFW – Dates filter-The Dates filter for tabs decreases once each time you click it
D-05839	APFW – Issue with Shift Click multi-selecting in alarms window
D-05837	User can’t use the feature of Emarketing properly.
D-05835	APFW – Edit-> Replace Field: The entire page is refreshed automatically after clicked the ‘Cancel’ button.
D-05830	APFW – Chrome – Relate Contact – two scroll bars in the bottom two “relate contacts” drop-downs
D-05827	Chrome – Schedule activity from non-activity-related main views causes full screen refresh
D-05826	Chrome – Schedule activity from Dashboard view causes full screen refresh
D-05825	Chrome – Schedule activity from Task List view causes full screen refresh
D-05824	Chrome – Schedule activity from Company detail view causes full screen refresh
D-05823	Chrome – Schedule activity from Group detail view causes full screen refresh
D-05821	APFW – Hide inactive users is not a global setting for Calendar “Select Users”
D-05816	APFW – IE11 – The toolbar of RTF is partially covered by gray area after unchecked the “Add Details to History” option.
D-05810	APFW – Create Company From Contact Greyed Out in IE.
D-05808	APFW – Mail Merge>There are no attachment in the received email after sent an email with the attached document.
D-05801	APFW – Set the Act and Outlook calendar synchronization between each other, Outlook calendar cannot be synchronized to the Act!
D-05799	HPP’s need to be able to add more than one subscription serial number on a machine
D-05798	APFW – copying image into note from MS word makes it impossible to save note and causes logout
D-05795	The Act! Application need reboot continuously and cannot be installed successfully.
D-05794	BETA – Act for Web Installation sticks in a reboot loop.
D-05785	BETA – C++ Failed to install error.
D-05784	APFW – Outlook mailbox contacts cannot be synchronized to Act!.
D-05783	APFW – Cannot sync Outlook with APFW installed via IS 2016
D-05781	APFW – Call activities cannot be synchronized to outlook calendar
D-05780	APFW – Synchronize Calendar: 1-way: Sync Act! to Outlook>Advanced Preferences> Select type, I selected the type that did not sync to the Outlook calendar.
D-05779	APFW – “Synchronize Calendar: 2-way: Sync Act! and Outlook with each other” settings cannot take effect.
D-05774	APFW – Opportunities List View export to excel, there is no data in the excel table.
D-05772	APFW – IE11- The “Private” layout not aligned with the button box in the Record History dialog box.
D-05765	APFW – Opportunity detail view: The control of Probability do not display properly
D-05760	Changing the type of an activity when scheduling sets all dates and times to ‘undefined’
D-05758	On the “Act! Diagnostics” Dialog box, the “Change Time Zone” feature still can be used even if we input wrong password for the database.
D-05757	On the “Act! Diagnostics” dialog box, an error pops up after clicked “SQLDiagSnapshot” or “SQLDiagMonitor ” button on the “Server-SQL Diagnostics” page.
D-05756	On the “Act! Diagnostics” dialog box, an error pop up after clicked “Server Configuration Manager” button on the Server-Server Security page.
D-05755	The “Apply” and “Cancel” button doesn’t display after clicked the “Server Settings” button.
D-05754	The introduced place can be edited and the password can’t be changed after clicked “Reset SQL Password” button.
D-05750	Outlook sync history log sporadically deleted during syncs
D-05749	Need new licensing SKU for 19.2 premium/web perpetual
D-05745	The “Next” button can’t be clicked when click back to the previous page.
D-05739	APFW – The words “Automatically update this field without prompting the user” displays non-English language in Update Field page.
D-05728	APFW – New Contact retains Documents tab contents.
D-05725	End User License Agreement- The End User License Agreement displays previous version information.
D-05710	APFW – Clicking on email address in detail view of contact in Chrome v57 does nothing.
D-05707	APFW – Multi Select drop down missing bottom item from list.
D-05695	APFW – Error messages in Event Viewer show username and password in plain text.
D-05692	The default value of “Campaign Date” is not “Last 30 days”.
D-05685	APFW – Chrome – Manage Users – Unable to retain user as a contact when select retain this user’s contact detail after click “Delete User”.
D-05683	APFW – Write>Email message not working in Chrome
D-05682	API no longer validates Business Care entitlement
D-05677	APFW – After multiple incorrect login attempts don’t get error saying database will be locked for x minutes.
D-05676	APFW – Error when creating drop down list.
D-05672	APFW – Alarms not appearing after closing tab with alarms window open.
D-05671	APFW – Chrome – Define Fields – The Created Calculated field dialog returns to Home page automatically when click “OK” button in the “Validate Formula” dialog box.
D-05670	Outlook Integration will fail when Act! run as admin and Outlook open and not run as admin
D-05647	APFW – Able to create a remote database starting with numbers
D-05646	Layout selector prefixes all layout names with “Basic Contact Layout”
D-05643	APFW – Unable to schedule activities if not viewing own calendar in Chrome.
D-05632	APFW – Manager Users cannot unlock/lock database via web.
D-05619	Outlook Activity Sync Deletes Calendar entries from Act!
D-05617	Opt-outs not setting back to false when Download Campaign history
D-05603	Copying and pasting an activity causes an object reference error
D-05602	Act.Outlook64.service should not run on 64 bit machines with 32 bit office
D-05581	Missing column label in Copy Contact Data
D-05573	APFW – When using Edit > Replace, OK button doesn’t become active if info pasted into the box.
D-05552	19.1 – Copyright is still 2016 in mobile client.
D-05545	APFW – Sort order on Opportunity list is not maintained on second and subsequent pages.
D-05536	Note preview remains when switching to a company with no notes
D-05517	Prem – Alarms – Some cleared timeless activities are displaying alarms after upgrade to 19.0
D-05516	Prompted to install ‘Web API’ instead of ‘Act Connect Link’ at end of Premium install.
D-05468	Social Updates tab gives error on Facebook.
D-05462	APFW – Going to Detail View from a Lookup resets the lookup.
D-05458	Colour Schemes in Act!.
D-05453	APFW – Logged out of database when entering a note after running a report.
D-05358	APFW – Cannot Delete or Duplicate Opportunities in List View
D-05315	APFW – Logging onto APFW with a space as the User Name gives an infinite login display
D-05313	Unable to add new opportunity after changing Weighted Total decimal places.
D-05308	Clicking default checkbox when setting up outlook email makes error pop up
D-05264	Database left locked after closing Tools>Define using ‘x’ in Chrome.
D-05164	Date and Time information display incorrectly when Export Task List to Excel
D-05133	Original Scheduled date in Schedule Activity dialog is truncated
D-05109	APFW – Chrome – Advanced query from first value does not show operators
D-05050	Installer – Installer does not detect SQL 2016 Standard is installed
D-05005	Spelling error on dialog notifying when no Smart Tasks available
D-04984	APFW – Reports containing German characters in the name do not run
D-04934	APFW – Calendar – Monthly – Navigating with the Arrows does not (always) refresh the Calendar View Correctly
D-04901	APFW – Calendar view – New session reverts to monthly view
D-04789	Chrome – Select the item of “Dates” on Task List page cause a full screen refresh.
D-04767	APFW-When the Company menu is expanded, the Update Linked Contacts menu option isn’t grayed out.
D-04741	Chrome – Close a schedule Activity dialog cause a full screen refresh.
D-04733	Chrome – Opportunities – “Adding/Editing a Note record” causes a full screen refresh
D-04730	Chrome – Opportunities -“creating a new activity” causes a full screen refresh
D-04725	Chrome – Opportunities – Add / Edit Product causes a full screen refresh
D-04724	Chrome – Contacts – Add/edit a relationship causes a full screen refresh
D-04723	Chrome – Delete a secondary contact record causes a full screen refresh
D-04717	APFW – Contact – History Tab — retain data from another contact when creating a new contact
D-04705	Chrome – Contact – History Tab-Editing a history record cause a full screen refresh.
D-04702	Chrome – Contact – Activities Tab-Create new activity cause a full screen refresh.
D-04657	Alarms Dialog – Customer reports Snoozing large numbers of alarms does not work.
D-04641	Facebook page on web info tab coming up with error.
D-04636	Chrome – RTF Toolbar Font Size control sets size to max – cannot reset or change to other values.
D-04599	Missing a space between ”calendar” and “to” on the Advanced Preferences dialog of Synchronize Calendar
D-04405	UK – Registration Wizard localization error – changes “Statement” to “Countyment”
D-04141	APFW – Different Alarm Snooze options between Web and Software client.
D-04092	Images in templates show as attachments when merged through v18
D-03998	APFW – Chrome – When creating a new note, shows multiple fonts as default.
D-03899	Activity Icons – Custom Activity Icons default to Paperclip Icon
D-03890	Activity Icons – Custom Activity Icons default to Black background.
D-03875	Option to hide Universal Search box is ignored after restart of Act!
D-03751	APFW – Advanced Query – Save icon Stretches when leaving value field
D-03569	APFW – Chrome – Customize Column options pop up window is not opened in dashboard
D-03467	APFW – Record History – The behaviour of font and size dropdown selection is not functioning properly
D-03466	Chrome: Record History – On clicking upon ‘Theme fonts and Size’ dropdown two scrollbars getting displayed
D-03465	Chrome: Record History – Spell check icon is missing
D-03462	Reports – IE10/IE11 – Tabs and options are not the same as in chrome browser for contacts & Gross Margin
D-03461	Reports – IE10/IE11 – Tabs and options are not the same as in chrome browser for Pipe line and sales
D-03460	Reports – IE10/IE11 – Tabs and options are not the same as in chrome browser for histories
D-03459	Reports – IE10/IE11 – Tabs and options are not the same as in chrome browser for Groups
D-03458	Ultrawebgrid-Reports – IE10/IE11 – Tabs and options are not the same as in chrome browser for opportunities
D-03457	UltrawebGrid-Reports – IE10/IE11 – Tabs and options are not the same as in chrome browser for company
D-03315	Calendar shrunk in Reports -> Contacts Reports, calendar size should be same for From and To fields
D-02671	An Error pops up when click save button after removed contact activities tab.
D-02585	KB link in installer error message is incorrect – points to Sage link
D-02582	Calendar banners overlapping.
D-02521	APFW – IE11 – Dashboard: Truncation occurred about OK and Cancel button at the bottom of the filter dialog.

Version 19
Service Pack 1
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-04775	TS – APFW – Groups/Companies tab not updating when move through contacts.
D-04898	LC – TS – APFW – Work Week Calendar shows current day as first day of the week.
D-04899	LC – TS – APFW – Cannot change work week viewed using the mini calendar.
D-04924	LC Update Windows Clients with 19.0 EULA – All regions/tiers/languages
D-04925	LC Update Web Client with 19.0 EULA – All regions/languages
D-04931	LC – Update installers with 19.0 Branded Graphics – All tiers/languages
D-04950	LC – APFW – CF – AEM – Send Email Campaign dialog = Untranslated Strings
D-04952	LC – APFW – DE – AEM – Send Email Campaign dialog = Untranslated Strings
D-04968	LC – APFW – DE – AEM – Main Pane in Browsers = Untranslated Strings
D-04969	LC – APFW – CF – AEM – Main Pane in Browsers = Untranslated Strings
D-04976	LC- APFW – DE – Menu bar doesn’t show at the top.
D-04989	LC -AEM – incorrect branding on Send Email Campaign confirmation dialog
D-05036	TS – German Silent installer installs English version
D-05038	LC – APFW – DE – Browsers missing Top Menu bar.
D-05179	Pro/Premium/Web (Windows) – Installer does not reliably install .net 3.5 during SQL install – causing install/setup failiures
D-05218	LC – TS – When updating Linked Company / Contact Fields, messaging shown has been changed
D-05295	LC – DE – Truncation in Companies’ Contacts Tab Add/Remove Contacts dialog
D-05294	LC – DE – Truncation in Manage Priorities dialog
D-05293	LC – DE – Truncation in Manage Resources Dilaog
D-05291	LC – DE – Truncation in Conflict Alert dialog
D-05289	LC – DE – Truncation – ?
D-05286	LC – DE – Truncation in Outlook Sync Preferences dialog
D-05285	LC – DE – Truncation in Outlook Integration Preferences
D-05284	LC – DE – Truncation in Outlook integration Preferences Sync Contacts Tab
D-05283	LC – DE – Truncation in Google Integration Preferences
D-05281	LC – DE – Truncation in Mail Merge Wizard
D-05280	LC – DE – Truncation in Mail Merge Wizard Select Template page
D-05279	LC – DE – Truncation in Mail Merge Wizard Select Contact page
D-05278	LC – DE – Truncation in Email Setup Wizard E-Mail page
D-05275	LC – DE – Truncation in Email Setup – Editor page
D-05274	LC – DE – Truncation in Email Setup – Attach to Act! Contacts page
D-05273	LC – DE – Truncation in Email Setup – Activity Invitation page
D-05272	LC – DE – Truncation in Google Sync History Options
D-05270	LC – DE – Truncation – Mail Merge Wizard
D-05267	LC – DE – Truncation in Opportunity Graph Options dialog General Tab
D-05352	LC – DE – Truncation occur on Emarketing Log On dialog
D-05351	LC – FR/CF-Truncation on Quick Print-Set Option-Header/Footer Option page
D-05343	LC – DE – Truncation – “evaluation” line on registration screen wraps and cuts top and bottom out of lines
D-05336	LC – DE – Truncation – Search Button multiple areas
D-05329	LC – FR/CF/DE – Truncation display on Tools -> spelling dialog.
D-05328	LC – DE – Truncation – Quick Print – Portrait mode selection
D-05325	LC – FR/CF/DE – Copyright information is not translated.
D-05442	LC – FR/CF -Truncation in Manage Resources Dialog.
D-05448	LC – FR/CF- Truncation occurs on Filter Activities dialog
D-05415	LC – DE – Truncated text in the Set Password Dialog
D-05392	LC – DE – Truncation of “Updating” text in Synchronizing Contacts Preferences
D-05423	LC – DE – Truncated text on Edit Internet Link
D-05424	LC – DE – Truncated Text in Remove Old Data
D-05426	LC – DE – Truncated text Middle Name
D-05418	LC – DE – Truncated Text in Custom Layout Settings
D-05419	LC – DE – Truncated text on Calendar > Activity Preferences
D-05441	LC – FR/CF – Text truncation display on File > Print > Options dialog.
D-05420	LC – FR/CF – An error display when upgrades the prior-version demo database.
D-05445	LC – FR – Delete confirmation dialog button size
D-05447	LC – DE – Truncated text in Import Assistant
D-05372	LC- DE/FR/CF – APFW – Messy code occur when manage permission on Add Permissions dialog
D-05460	TS – “Object Reference not set to an Instance of an object” when attempting to send an email campaign in AEM.
D-05464	LC – DE – Unable to install Premium on German OS, Win 10, Win 7
D-05470	TS – APFW – Cannot attach a file to a history in Chrome.
D-05475	LC – DE – Truncated text on Copy/Move Contact Data
D-05522	19.1 LC & IE anywhere product codes for licensing
D-05495	LC – Update Windows Clients with 19.1 Branded Graphics – All tiers/DE/CF/FR
D-05509	LC – Update Web client with 19.1 Copyright Statement – All tiers/DE/FR/CF
D-05508	LC – Update Windows Clients with 19.1 Copyright Statement – All tiers/DE/FR/CF
D-05519	LC – DE/CF/FR – Missing translation on Installation Screen “Create Installation…”
D-05526	LC – Installer throws dialog boxes which require clickthrough
D-05502	LC – Update installers with 19.1 Branded Graphics – all tiers/DE/FR/CF
D-05492	LC – Update Web Client with 19.1 EULA – DE/FR/CF
D-05498	LC – Update installers with 19.1LC EULA all tiers/DE/FR/CF
D-05501	LC – Update Windows Clients with 19.1 EULA – All tiers/DE/FR/CF
D-05561	LC – DE – CD Browser for Premium does not contain Act! Connect Link feature
D-05562	LC – FR – CD Browser for Premium does not contain Act! Connect Link feature
D-05563	LC – CF – CD Browser for Premium does not contain Act! Connect Link feature
D-05537	Installer – Signatures not consistent across all tiers
D-05546	TS – Act network sync service shows wrong version number.

Updates for Act! v19

Version 19.2
Update 4
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-07750	Performance affected by large amounts of rows in the database preferences table
D-07752	APFW – Notes/History font size not displaying correctly in tab list or preview pane

Version 19.2
Update 3
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-07200	32bit Act.Outlook.Service.exe shows as 64bit in description. Email histories are not attached.
D-07075	APFW – Editing an Email Sent History via web, deletes the detail section.
D-07223	Chrome-Only Company field updated in Contact details page after changed all linked fields in company details page.
D-07224	APFW – Activities added in Chrome do not save information on details tab.
D-07228	APFW – Line breaks show as double spaced when creating new note/history/activity
D-07074	APFW – Logged out of APFW when trying to send AEM campaign with AEM not signed in.
D-07130	APFW – AEM – accounts without call lists reloads continuously
D-07218	APFW – Automatic logout when click E-marketing in the left navigation pane.

Version 19.2
Update 2
Requires: Pro/Premium

For information regarding Issues fixed in this update, refer to the following knowledgebase article:

Information regarding the release of patches to resolve issues when using Act! with Outlook 2016 and Office 365
Answer ID 38803

Version 19.2
Update 1
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-04092	Images in mail merge templates show as attachments when sent via email (resolved for Outlook 2010 users only).
D-05469	Social Updates – LinkedIn tab not working.
D-05959	Chrome – Details entered on a scheduled activity are not saved after clicking OK on the General or Recurrence tab.
D-05968	History detail background colour not displayed in desktop application.
D-06006	Chrome – APFW login button disabled if credentials are saved.
D-06008	APFW – Specific RTF formatting in activity or history details causes logouts
D-06009	APFW – No response when clicking ‘Send an Email Campaign’, ‘Manage My Account’ or ‘Manage Sender Profiles’.
D-06010	APFW – Notes/Histories detail foreground colours not displayed in tab list or preview pane.
D-07012	Windows – vCard import does not extract city, state, zip, or country
D-07014	Chrome – Chrome v59 menu options or dialogs using window.open() method open in a new browser tab
D-07046	Windows – Emarketing – AEM Basic accounts get notification when navigating to emarketing page

Version 19.1
Update 7
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-07426	Error messages in Event Viewer show username and password in plain text

Version 19.1
Update 6
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-07200	32bit Act.Outlook.Service.exe shows as 64bit in description. Email histories are not attached
D-07223	Chrome – Only Company field updated in Contact details page after changed all linked fields in company details page

Version 19.1
Update 5
Requires: Pro/Premium

For information regarding Issues fixed in this update, refer to the following knowledgebase article:

Information regarding the release of patches to resolve issues when using Act! with Outlook 2016 and Office 365
Answer ID 38803

Version 19.1
Update 4
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-07014	Chrome – Chrome 59 menu options or dialogs using window.open() method open in an new browser tab
D-05700	Out of Memory Errors and Red Crosses in Act!
D-05680	Email History Queue Task becomes unresponsive – emails aren’t attached as histories (improves handling of the service and history queue)

Version 19.1
Update 3
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-04092	T/S – Images in templates show as attachments when merged through v18 *Addresses defect for Office 2010 users only*

Version 19.1
Update 2
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-05619	Outlook Activity Sync Deletes Calendar entries from Act!
D-05638	APFW – Scan for duplicates causes logout
D-05517	Cleared timeless activities no longer cleared after update

Version 19.1
Update 1
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-05427	LC – DE/FR/CF – An error display when open demo db on environment with office 2010 installed
D-05541	LC – Outlook 2010(64bit) -Cannot sync activities from Outlook to Act!.
D-05577	LC – DE – Missing report templates when trying to open a new report

Version 19.0
Update 7
Requires: Pro/Premium

For information regarding Issues fixed in this update, refer to the following knowledgebase article:

Information regarding the release of patches to resolve issues when using Act! with Outlook 2016 and Office 365
Answer ID 38803

Version 19
Update 6
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-04092	T/S – Images in templates show as attachments when merged through v18 *Addresses defect for Office 2010 users only*

Version 19
Update 4
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-04444	LC – DE – Global Toolbar hard line is too long.
D-05292	LC – DE – Truncation in Schedule Activity Availability Tab
D-05288	LC – DE – Truncation – Activity Series Templates
D-05287	LC – DE – Truncation in Preferences Email & outlook Sync tab
D-05277	LC – DE – Missing Transalation and Truncation in Email System Setup Outlook Address Books page
D-05317	TS – APFW – Word addin cannot generate history if act.Web.OutlookWebServiceAddress is defined
D-05356	LC – FR/CF – Truncation display on “Manage Contact Sync Sets” dialog.
D-05346	LC – DE – Truncation – Copy Move Contact Data Dialog
D-05341	LC – DE/FR/CF- Truncation occurs on Filter dialog
D-05339	LC – FR/CF-Text truncation on set password dialog
D-05334	LC – DE – Truncation – Setup Assistant
D-05332	LC – DE/FR/CF – Unlocalized when select database in Outlook Synchronization Preferences Dialog
D-05401	LC – DE – Truncated and hidden text on “Record not found” query dialog
D-05405	LC – DE – Truncated text in Relate Contact dialog
D-05406	LC – DE – Truncated text on Save Copy As
D-05414	LC – DE – Truncated text in Outlook Sync preferences
D-05390	LC – DE – Truncated text in Activity Reminder
D-05421	TS – Error: “Object reference not set to an instance of an object” when attempting to create/edit/write (other template) using the Act! Word Processor
D-05399	APFW – Timeout closing connections after timeout period even if active
D-05417	TS – 64-bit Outlook crashes when trying to send an email (Office 365)
D-05373	Outlook addins – buttons in toolbar do not sync contacts or calendar in 64-bit Office
D-05397	TS – APFW/APC – Create new contact with Relationships tab selected causes logout
D-05375	LC – DE – Truncation on Preferences > Admin
D-05413	LC – DE – Truncated text on Browse button when adding Address Book to Email Setup Wizard
D-05394	LC – DE/FR – The user list is not saved after adding user in Manage Sender Profiles dialog

Version 19
Update 3
Requires: Pro/Premium/Premium (access via web)

Fixes an issue where Mail Merge would fail to function after Update 2 is applied.
Fixes an issue where new Report format (.rep2) files would not appear for databases not located on C: drives.

Version 19
Update 2
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-05342	Error in act.outlook64.service when installed on non-english OS
D-05363	APC – Outlook Integration “Cannot access a disposed object” on second contact sync

Version 19
Update 1
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-04352	Customer issue – Mail Merge performs sporadically.
D-04510	APFW – Act.Integration crashes when sending activity invitations
D-04653	TS – Syncing a recurring activity to Outlook creates one extra ocurrence.
D-05122	TS – Outlook Contact Sync doesn’t adhere to the defined sync set
D-05156	APFW – Contact Sync throws “Cannot access a disposed object” Error for office 64bit outlook
D-05299	TS – When using the “E-mail Document” button, the path of the attachment is showing in the name of the attachment in Outlook
D-05256	Calendar Invite displays “Object reference not set to an instance of an object” error
D-05251	APFW – Act.Integration is crashing when trying to open preferences (32 bit machines)

Service Packs for Act! v18

Version 18
Service Pack 2 (includes Update 1)
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-04544	ActDiag – Clear Out Licences not working
D-04592	APFW – Trial mode web.config entries contain unsecure references to buy now
D-04518	TS – APFW/APC – Returned to login screen when switching between companies.
D-04533	TS – APFW – Custom date range option is missing from web task list/history list when using Chrome.
D-04677	Premium CD Browser needs to refer to Act! Connect Link.
D-04551	TS – APFW – Contact Record Creation Options not honoured when creating contact from company.
D-04532	TS – APFW – Export to Excel in Opportunities not exporting correct list.
D-04562	TS – APFW – Cannot multi select on history list.
D-04610	Upgrade installation – Unable to Open Act when upgrading from 18.1 to 18.2
D-04632	Pro installation follows with a prompt to install the Web API.
D-04633	Web API prompt verbiage references Marketplace.
D-04674	Update package for Premium doesn’t install Act Connect Link.
D-04676	AU Premium demo requires update after install.
D-04413	Groups – Lead capture Tab – Rename “Lead Capture” Tab to ” Web forms” in Windows and web for Int Eng, FRE, CFR, DE
D-04480	Do not allow more than one subscription serial in Act!
D-04634	Need translated URLs for the new Act Connect page logic.
D-04556	TS – APFW – Notes Tab not refreshing when creating a new contact
D-04297	TS – Opportunities slow to save after upgrade to v18.
D-04515	APFW – Opportunity Lookup icon is disabled
D-04530	TS – APFW – Selecting custom date range just shows today.
D-04531	TS – APFW – Attempting to set a custom date range causes APFW to hang in IE.
D-04542	TS – APFW – Second opportunity being created when adding product to an opportunity in Chrome if done from the drop down menu.
D-04541	TS – LC – Applying changes made in Preferences gives Object Reference error
D-04645	Manage Users -Web API permission display name is ” \|\|Permissions_MAX64=Web API Access\|\| “
D-04513	LC – WEB – After selecting a Favorite Report, the lower grid blanks out.
D-04523	APC – IE11 – Non-Secure content prompt for IE11 when navigating to APC Logon page
D-04524	APC – IE11 – Non-Secure content prompt for IE11 when navigating to Opportunity List View
D-04525	APC – IE11 – Non-Secure content prompt for IE11 when navigating to Group List View
D-04527	Web – Default Web Info links need to be secure.
D-03909	APFW – Calendar- Cleared Activity Preference Set To Grey, but Showing Strikethrough
D-04640	TS – APFW – Unable to grant calendar access using Chrome.
D-04652	TS – APFW – Cannot delete entry from drop down list in Chrome.
D-02506	APFW – IE11 – Define fields: The size of vertical scroll bars needs adjust in calculated define fields dialog.
D-04416	TS – APFW – ‘Location’ field missing from customise columns on activities tabs.
D-04667	Creating a Contact from a Company takes user elsewhere.
D-04678	Selecting a Contact from the Group tab goes to the first contact in the list.
D-04679	APFW – Selecting a Contact from the Company tab goes to the first contact in the list.
D-02748	Move DB retains a duplicate copy of supplemental files in original location
D-02664	History is not be generated after make some changes to the calculated field when the calculated field history generator is enabled.
D-04620	Emarketing – Object reference Error when trying to use AEM with expired token.
D-04276	LC – German – Export Wizard has funky button overlap.
D-02665	User defined activity type cannot display in History List -> Types filter -> “Activity Histories”.
D-04666	LC – APFW – The prompt of Web API installation is untranslated in French, French-Canadian, and German
D-04474	Using VCR Arrows and then peforming a browser refresh refreshes to another contact in the lookup.
D-04672	LC-DE- Web- Menu bar doesn’t show at the top
D-02719	SAPM: Start Time Field Set to Server Timezone for Follow Up Activities
D-02700	SAPM: The previously selected criteria cannot be removed after deselecting previously selected criteria and saving the group.
D-04448	ACC – Performance – actApplication_CurrentOpportunityChanged fires multiple times
D-04560	TS – Default filters in Opportunities show ‘None’ for stage instead of ‘All’
D-04648	TS – APFW – Tools > Customise Columns doesn’t work in Opportunities list view.
D-04659	TS – APFW – Clicking to create a new Opportunity refreshes the current Opportunity view.

Version 18
Service Pack 1
Requires: Pro/Premium/Premium (access via web)

Issue Number	Description
D-04085	Web – Relationship details box size is too large, requires scroll bars.
D-03782	APFW-Dashboard- Deleting the same activity from different browsers doesn’t show a proper error message
D-03913	Framework error on Exiting Act
D-04161	APFW – Calendar – mini calendar always uses the server date and time for the mini calendar funtions
D-04206	APFW – Calendar Recap list – Any Calendar view – Recap item link will not open the related activity.
D-04164	APFW – Cannot tab out of County field when creating a new contact.
D-04193	APFW – Can’t select a contact from the task list if the contact’s name is blank.
D-04218	APFW:An warning message pops up when trying to Send to Act a note, history, or activity.
D-04217	Scratchpad Web needs branding update
D-04184	APFW – Activity text colour is not displayed in task list on web.
D-04238	APFW – Calendar – Any view – Timezone Inconsistencies
D-04146	APFW – Chrome – Session Timeout does not present “Continue” dialog and creates redirect loop
D-04115	TS – Define Sync Set button doesn’t work when downloaded from Act For Web.
D-04233	APFW – Navigating to Calendar View logs off user not running on English language Windows OS.
D-04180	Web – Write Letter generates error when using Act Word Processor
D-04226	APFW – Chrome mostly – startup preferences aren’t honored if you close the browser.
D-04210	APFW – When “Daily Calendar” is selected as the start-up view , it is displaying monthly view calendar instead of Daily view calendar
D-04188	Open Database dialog deformed on FR/CF
D-04235	Blank mail merge fields don’t collapse if there are two blanks on the same row.
D-04293	APFW – When encountering a Notes details field with invalid characters, Web Clients are logged out.
D-04230	MOBILE – Cannot dial phone number containing country code since it is not preceded by “+” sign
D-04213	Notifications download message is confusing.
D-04284	CF – Registration Wizard page 4 has untranslated text.
D-04194	DE – LC – Exporting calculated fields causes an error in the export wizard.
D-04303	Create contact while opps tab is open crashes APFW
D-04191	TS – Dropdown value not saved – Windows
D-03682	MOBILE – After clearing text in search field, scrolling in any view is disabled on iPhone with iOS 9
D-04414	Web – Internal Server Error 500 after upgrade to 18.1 from 18.0
D-04365	TS – APFW – No scroll bars when adding an opportunity to companies.
D-04337	BETA – Web API installation is not localised
D-04324	CF- LC – Clear Activity View has display issues.
D-04317	CF display issues -Emarketing View
D-04346	CF – translation change needed for Include sub Groups on Group List.
D-04319	APFW – Opportunities – Email button brings in the wrong email address
D-04318	TS – APFW – Images in a layout get put to the front after upgrading a DB from v17.1 to v18.
D-04353	German -Scheduler Wizard has two pages with display issues.
D-04359	BETA – DE – Some Company tabs not translated
D-04336	DE – Update CD Browser Links.
D-04335	FR – Update CD Browser Links.
D-04351	German – Kontakte synchronisieren view has a couple display issues.
D-04374	BETA – DE – Manage Subscription option uses US redirect
D-04370	BETA – Lookup of Favourite Contacts locks the Contact Detail view
D-04402	T/S – APFW – IE only – Can’t select item from Alarms dialog list.
D-04349	TS – Cannot set a default value on selected fields.
D-04345	TS – Lookup displays correct number, but incorrect groups from a lookup
D-04103	T/S – APFW – No scroll bar in Alarms window.
D-04338	BETA – FR – Alarms dialogue ‘show/hide more details’ text overlaps button
D-04341	BETA – FR – Scheduling dialogue text to use a banner is truncated
D-04342	BETA – FR – Open database dialogue buttons are truncated
D-04369	BETA – DE – Manage Add-ons has untranslated buttons
D-04361	BETA – DE – Contact Layout 1366 x 768 not translated
D-04356	German -Sync panel Wizard Home has display issues.
D-04357	German – Two Remote Create pages have display issues.
D-04355	German -Update Salutation dialog has display issue.
D-04360	BETA – DE – Up button when viewing divisions or subgroups is too small for text
D-04404	Minor upgrade needs to check for slipstreams.
D-04388	APFW – Can’t Log In To Web On German Upgrade
D-04430	German – Preferences > Act! E-mail Editor button truncation issue.
D-04395	German – Preferences > Act! E-mail Editor truncation issues.
D-04393	German – Preferences > Calendar & Activities > Calendar Preferences dupe line issue
D-04394	German – Preferences > General> Salutation Preferences display issues.
D-04311	TS – Selecting multiple Companies in Company List view, or Groups in Group List, does not populate contact emails when selecting Write > Email message
D-04166	Call List – Last updated field is using UTC +7 when using time and now users profile settings
D-04196	APFW – Cannot multi-select on task list.
D-04220	TS – Unable to create new layout tab with a name that has already been used.
D-04224	Win – If the user has not verified their primary AEM email address, Send an Email Campaign will throw an Obj Ref Error, not a friendly message.
D-04189	French Nav Bar defaults to scrunched up.
D-04237	New In-product URLs Required for the Act! Connect View
D-04290	Per Andrew change text color in navbar for better contrast
D-04066	APFW – Timeless activities not displayed in calendar view.
D-04292	APFW- Chrome – Add selected to Company/Group/Delete selected contact do not function.
D-04354	German – Registration Wizard Info page has display issue.
D-04363	BETA – DE – Preferences dialogue has a number of truncations
D-04371	BETA – DE – Calendar preferences contains Monday twice
D-04364	BETA – DE – Truncation in various menu options

Updates/Hotfixes for Act! v18

Version 18.2
Update 6
Requires: Pro/PremiumFor information regarding Issues fixed in this update, refer to the following knowledgebase article:

Information regarding the release of patches to resolve issues when using Act! with Outlook 2016 and Office 365
Answer ID 38803

Version 18.2
Update 5
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)

Issue Number	Description
D-04092	Images in templates show as attachments when merged through v18 *Addresses defect for Office 2010 users only*

Version 18.2
Update 4
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)

Issue Number	Description
D-05027	Web Client – Activities ‘Scheduled with’ did not navigate to the correct Contact
D-05028	Web Client – History List Contact Links do not navigate to the correct Contact
D-05029	Web Client – Search Results Contact Links do not navigate to the correct Contact
D-05030	Web Client – Calendar displayed “date here” instead of the proper date
D-05031	Web Client – Cannot change work week viewed using the mini calendar
D-05032	Web Client – Work Week Calendar shows current day as first day of the week.
D-04922	Licenses now support more than 500 seats
D-04941	Saving Preference changes would fail in German, French, and French Canadian products

Version 18.2
Update 2
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)

Issue Number	Description
D-04873	Invalid ChartFX Gauges License error on dashboard component
D-04297	Opportunities slow to save

Version 18.1
Update 5
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)

Issue Number	Description
D-04872	Invalid ChartFX Gauges License error on dashboard component
D-04692	Opportunities slow to save

Version 18.1
Update 3
Requires: Act! Premium (access via web) SP1

Issue Number	Description
D-04192	TS – APFW – Dropdown value not saved to database
D-04319	APFW – Opportunities – Email button brings in the wrong email address
D-04371	DE – Calendar preferences contains Monday twice
D-04487	APFW – Contact List View Customize columns does not function
D-04493	CF/DE Web – Add Document button doesn’t work.
D-04495	CF-Preferences- Untranslated line on Calendar Preferences
D-04496	CF/FR-Preferences- Display issues on Composing options.
D-04497	CF-Preferences- Display issues on Dialer Preferences
D-04498	CF-Preferences- Display issues on Record Creation Options
D-04499	CF-Preferences- Display issues on Composing options Signature dialog
D-04502	DE – WEB – CHROME – Can’t Access Web FORMS Tab from Web Client
D-04504	DE/CF – WEB -Favorites column doesn’t show on Reports view
D-04505	Internet Sync Service needs to check syncconfig xml periodically to include new databases.
D-04508	LC – APFW – Errors displayed when Installing Act! Integration in French, French-Canadian, and German

Version 18
Update 7
Requires: Act! Premium (access via web)

Issue Number	Description
D-04245	APFW – Calendar – Any view – Timezone Inconsistencies
D-04187	APFW – Calendar – mini calendar always uses the server date and time for the mini calendar funtions
D-04229	APFW – Navigating to Calendar View logs off user not running on English language Windows OS.
D-04249	APFW – Remove redundant Today button
D-04178	APFW – Schedule ActivityDialog – Dialog pulling server time instead of client time.
D-04186	APFW – Today button on calendar takes you to the wrong date.
D-04182	Change filestreams in licensing to be more friendly in large hosted environments

Version 18
Update 6
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)

Issue Number	Description
D-04113, D-04114	Web – Chrome – Advanced query feature can’t be used with Chrome.
D-04119	Web – Companies List View – cannot export to Excel
D-04120	Web – The list of contacts associated to Company-A are actually the contacts associated with Company-B.
D-04122	Web – Calendars – Some time zone features would log off the customer.
D-04129	Can’t email a Document listed in the Document tab
D-04131	Web – Cannot filter histories by type in History View and all History tabs
D-04150	Web – Performance – Notifications polling is every three seconds s/b 2 hours

Version 18
Hotfix 5
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)

Issue Number	Description
D-04024	Fixes an issue where using the Global Toolbar Email command did not populate the TO: field with the taget Contact email addresses.
D-04025	Fixes an issue where Contact > Edit > Replace would fail on secured servers.
D-04034	Yes/No fields will no longer be removed from a Layout after editing.
D-04035	Fixes an issue where Yes/No field types could not be renamed.
D-04037	Fixes an issue where focus on a new Contact was lost when saving, or when triggering an automatic save through another action. E.g., adding an Activity.
D-04039	Re-enabled email commands for Chrome users. These users can set their email client preferences to “Use default email”.

Version 18
Hotfix 4
Requires: Premium (access via web)

Issue Number	Description
D-03988	APFW – Logon – incorrect message displayed after third Web logon failure due to credentials

Version 18
Hotfix 3
Requires: Premium (access via web)

Issue Number	Description
D-03983	APFW – Contacts – Histories and Documents Tab – Navigating to histories tab Crashes APFW
D-03980	APFW – Calendars – Time zone displays the Log on screen when using custom virtual directories.

Version 18
Hotfix 2
Requires: Pro/Premium

Issue Number	Description
D-03965	Fixed a Web Client issue with the Opportunity Views for databases that did not yet contain any Opportunity records.
D-03969	Fixed a redraw issue in the Contact Detail view when navigating through Contact records.
D-03961	The Web client session will no longer end abnormally when creating the first Opportunity in a database.
D-03959	Act! 17.x for Windows customers will now see version 17 related Welcome Page content instead of version 18.
D-03960	Act! 17.x for Web customers will now see version 17 related Welcome Page content instead of version 18.

Version 18
Hotfix 1
Requires: Pro/Premium

Issue Number	Description
D-03473	Mobile – Fails to call contact when selecting “Call Phone” or selecting any phone number field on iPhone
D-03848	Some dialogs not responding on Windows Server 2008 R2
D-03858	Resizing the entire Call list tab does not resize the detail window and no scroll bar appears
D-03860	APFW – Task List – No Option To Export to Excel
D-03861	APFW – Chrome – Duplicate Popup Checker is in Loop
D-03869	Error message is squished when licensing errors out
D-03878	When “Daily Calendar” is selected as the start-up view, it displays “Monthly Calendar”
D-03885	Chrome: Act emarketing logon page is not getting loaded prior to logging into AEM account
D-03891	APFW – Preferences – Cleared Activity Display Preference Not Functioning As Designed
D-03902	APFW – Hosted Welcome Page Trial mode should use https, not http
D-03908	Resizing the application window does not resize the Call List detail window, no scroll bar appears
D-03910	Notes – Attaching a document to a note throws an object reference error
D-03918	Removing new AEM permissions still permits the majority of AEM functions
D-03929	APFW – Opportunity Detail Navigation broken

Service Packs for Act! v17

Version 17
Service Pack 2
Requires: Pro/Premium

Issue Number	Description
103215	TS – Remote database syncs all attachments and ignores sync set
103598	Act! Update Details dialog help link for “Learn how to back up a database” does not function
103747	Timeout retrieving Business Care tier on Act! first startup.
103898	Basic Lead Capture creates Contacts that appear as blank records if email is not a displayed field.
103975	New DB Layouts not created for non-US installs
103994	Failure in AEM Signup clears dialog
104136	AEM View offline content does not reliably display when server not accessible.
104149	AEM Profile data for Monthly Recipients not updated after Campaign Send
104159	Unsupported Browser page does not size for device
104160	Unsupported Browser page contains label for Version but provides no version data.
104165	APFW Installer prompts twice for install region.
104184	UK In-product Marketplace only displays offline content
104365	APFW – Calendar – New created activity is not displayed
104411	Starting Network Sync app always requires Admin mode to function properly.
104422	AEM Signup dialog allows blank country as result of non-matching MyRecord country value
104481	TS – APFW: Apostrophe in Subject Line of AEM Message Causes Blast to Hang
104521	TS – Option to Export to Excel in Tools menu grayed out in Act! Premium (access via web)
104554	APFW – Can’t See Activities on the Weekly/Daily Calendars in Web
104564	TS – Email invites Via APFW give error when sent to a user.
104596	APFW – Unable to delete Notes, Activities, Documents and History
104611	APFW: Unable to logon Act! Premium (Web)
104677	TS – APFW – Activities show at wrong time slot in Daily and Weekly views in IE.
104718	APFW: For schedule activity webpage dialog, resources dropdown is not functioning at all
104737	TS – Invalid AEM Access Token Causes Error After Restoring a Database Backup
104746	APFW – Regression – Advanced Query dialog Type/Field/Operator menus are empty
104855	APFW – Clicking Yes on Install Act! Scratchpad sub-dialog does nothing
104867	Error Message while Exporting the database from another database
104918	TS – AEM – After clicking OK to send Email, Cancel option does not work.
104927	APFW – Update Email Campaign History – ” An Error has occurred in the script of this page”
104928	APFW – Opportunities – Detail View – Status Options are completely missing
104935	TS – APFW – Multi-select dropdown lists are unusable unless Compatibility View is enabled in IE
104938	APFW – Opportunities – Stage dropdown is nonfunctional on the Opportunity List view
104978	APFW – Contacts-Relationships-Customize Columns: “Move down” button label wraps
104987	TS – APFW – Adding Field to Layout in APFW adds %20 instead of a ‘space’
105020	APFW – Tools > Print does not print.
105036	APFW – IE10 – Contacts – New history – Attach button by default disabled
105056	APFW – IE 10: Contact – Send vCard: Clicking on “Install” button does not download file
105074	APFW – Secondary Contacts: Duplicate data from main Contact’s primary fields not functioning
105092	If one invitee of an Activity declines an invite, the activity is automatically declined for all.
105124	APFW – Contact-Relationship-scroll bars display issue
105137	TS – APFW – Templates saved locally via web give error when merging.
105141	TS – Private label missing from tick box on Create New Note window.
105145	APFW-Contact-> “Create contact from company” has to be removed from the contact view
105223	APFW – Failed to create a Web form with error message.
105332	APFW-Opportunities-Add Product: Products list need refresh to show new record.
105357	APFW – Calendar – Activity created using the “Use banner” option is not displayed in the Calendar
105376	APFW – Opportunities – Unable to add URL or shortcut to folder path in the documents tab
105395	APFW – Activities: Selecting “In the future, do not show this message” throws an error
105417	APFW-Groups-Lead Capture: OK button does not work in Create Web form webpage dialog.
105419	TS – Changing a company name causes all linked contact fields to be updated without prompting.
105430	Google Integration cannot be initiated with Tools > Integrate with Google menu commands.
105433	APFW – Clicking Yes on Install Act! Scratchpad sub-dialog does nothing
105434	TS – APFW – IE10 – Multi-select dropdown lists are unusable unless Compatibility View is enabled
105440	Subgroup names in Send Email Campaign Group menu items are not sorted.
105443	APFW-IE10-Contact-Secondary Contact: Error message displayed when closing Link to Company
105447	APFW – IE10 – Contacts – Link contact to company is only working the second time
105448	APFW- Contact list view-Customize Columns-Selecting fields and clicking OK throws an error
105450	APFW – IE 10: Opportunity – Contact tab is not selected by default
105455	APFW – IE 10 – Advanced Query- Opening a saved query doesn’t create a lookup.
105461	APFW – IE 10: Relationship tab: After zooming, page is refreshed without selecting relationship tab
105489	APFW – Calendar – Clicking on the calendar results in an error
105490	Tabs in Opportunities Detail view increase in size after every refresh
105491	APFW – Calendar – Filtering the calendar by USERS eliminates all of the activities completely
105492	APFW – Calendar – Clicking on the SHOW PRIVATE check box results is error message displaying
105493	APFW – Calendar – Clicking on the SHOW Cleared check box results is error message displaying
105494	APFW – Calendar – Click the left of right arrow on the monthly display changes the monthly bar color
105496	APFW – Calendar – Monthly view – color distinction for the current date needs formatting
105497	APFW – Calendar – Unable to delete an activity by selecting the red “X” on the calendar displays
105499	APFW – Calendar – Weekly View – Icon for each activity is missing
105500	APFW – Calendar – Daily, Weekly, Work Week views – layout needs alignment
105501	APFW – Calendar – Weekly View – The right arrow needs to be moved
105502	APFW – Calendar – Weekly & Work Week Views – Dates are hyperlinked but don’t do anything
105503	APFW – Calendar – Weekly View – Days should be outlined
105504	APFW – Calendar – Weekly View – No vertical Scroll bar
105505	APFW – Calendar – All Views – Adjust the placement of the time zone control

Version 17
Service Pack 1
Requires: Pro/Premium

Issue Number	Description
102131	“Actual Close Date” field doesn’t change when execute “Schedule->Run Smart Task->Update Status” from the Closed to the Open status.
102770	Calculated Fields: When selecting date field the order of fields is random
103310	Help link in the Mail Merge Wizard needs to be updated and linked to a topic
103418	Opportunities Dashboard – Closed Sales to Date 7, 30, and 90 days filters not working correctly
103598	Act! Update Details dialog help link for “Learn how to back up a database” does not function
103658	Cannot get into Calendar after deleting top contact in list view
103680	Using Save as in Word 2013 only allows .doc, .rtf, .htm, and .txt file types
103772	APFW- Field data blanks after linking contact to a company
103780	Names with suffixes and prefixes are not properly parsed.
103784	When saving a merged Word document the save box appears twice.
103858	When an attachment is deleted in Outlook and sync to Act the activity is getting deleted in Outlook as well as in Act.
103872	Mobile: IOS7: Cannot add company to contact.
103873	‘&’ not accepted in value for a dynamic group criteria in APFW.
103895	Copy and paste from list view to Excel/Word/Notepad even as restricted user.
103898	Basic Lead Capture will create Contacts that appear as blank records where email is not a displayed field.
103915	Private slider feature is not available while creating the private companies via the Sage ACT! Mobile web site
103941	Google attachments of history are still going to users even when the option is unchecked
103942	Manager Sender Profiles – All fields wrap on large amounts of text
103978	APFW: Invalid page number display in Contacts to select from lists.
103987	Save As dialog displays twice while saving a document.
103988	APFW: Successful message displayed when send an AEM email campaign failed.
103989	Successful message displayed when send an AEM email campaign failed.
103994	Failure in AEM Signup clears dialog – would be nice to redisplay the signup form if the customer wants to try again.
104011	Print Opportunity from the right click menu prints wrong opportunity
104047	Contact Record Manager not retained when typing the first character
104075	Advanced Query Annual Event Within Next days does not work more than one annual event in the query
104090	Change text on the Mail Merge Wizard first and last screens
104106	Unable to attach file in Insert Note dialog under Notes tab
104124	The ‘Free Form’ phone format cannot always be selected as default.
104136	AEM View offline content does not reliably display when server not accessible.
104145	Linked Yes/No fields not updating
104148	AEM VIEW profile still shows account id after AEM user logs out.
104149	AEM Profile data for Monthly Recipients not updated after Campaign Send – logoff/logon required to refresh
104164	APFW – If you sort contact list view by clicking the column header in web browser then sort option from tools menu is ignored.
104165	APFW Installer prompts twice for install region.
104167	Preferences are cut off due to stacked tabs
104168	Export Task List to Excel should export text not images
104176	‘Unable to retrieve Schema Metadata’ opening/creating a database when windows set to Turkish
104177	Unable to restore back-up file using the correct password from a back-up create by the scheduler
104181	Type-ahead in Activity/History/Note dialogs
104182	Network sync service says upgrading v16.000 to v16.000 in v17.
104194	Cannot re-index database in ActDiag v17
104212	Object reference not set to an instance of an object error message displayed when send campaign to empty opportunity.
104218	Disabling Professional Mode for the Contact Timeline makes the feature unusable
104223	MS outlook: “outlook synchronization preferences” window display issue
104253	Google Integration Broken after 2.0 API Deprecation
104255	Can’t activate Web on Windows 8.1 Pro
104263	APFW – Opportunity Pipeline Options Assign Colours Window has no scroll bars.
104275	APFW -Logged off application instead of prompting for Act! Emarketing Login
104285	APFW: Two Browser Windows Are Opened from iFrames in Web Info Tab
104286	APFW: Failed to send an email campaign with error message “We are unable to send your email campaign…”
104289	Web gives no visual indicator that Call list buttons are disabled.
104294	APFW: Web client logoff after click “Refresh” icon in Emarketing tab.
104296	Cannot open database when PAD file has been edited with HOST in uppercase.
104308	Multi-select is not working properly in the drop down field in Detail View screen
104320	Error Loading Page When clicking the Pencil icon for editing a History item from Premium Mobile
104321	Act! emarketing for web Manage Account screen takes 1+ minutes to open
104351	Blank screen is displaying in browser compatibility mode
104355	Trying second time to create a field without closing the define fields window – user is unable to see the existing drop down list.
104397	Act! won’t install on Windows XP Pro SP3 or Windows Vista with SQL Server 2008 R2
104399	Documents Tab – Only show file or folder name in Name column
104401	Installation fails on Windows 8.1 using Win build.
104402	Installation failed on Server 2012/Server 2012 R2 using Web build.
104411	Starting Network Sync app always requires Admin mode to function properly. Enable always admin mode.
104412	APFW – ACT.Integration stopped working when “Sync Calendar with Act! Premium (web)” in outlook using web add-in
104414	Global Toolbar Customization – Enable Show/Hide for the Global Search Field
104416	When changing views – the toolbar drawn often includes a copy of the previous view’s toolbar at the end of the current view’s toolbar
104419	Google Calendar Sync throws Obj Ref errors
104420	Install can’t be run from network due to SQL Server extracted files
104422	AEM Signup dialog allows blank country as result of non-matching MyRecord country value – should not allow blank value
104423	AEM Manage My Account link throws server error – takes 30 seconds to display/shows wrong page
104425	Web Setup fails on 8.1×64 installation due to incomplete DotNet setup
104431	AEM View: Columns Get Truncated When Resizing Columns and Panes
104446	Opportunities tab:Right pane buttons were not getting displayed in the Manage Product List page.
104458	Installing the new build by uninstalling the old build throws an SQL error

Updates/Hotfixes for Act! v17

Version 17.2
Update 3
Requires: Pro/Premium SP2

Issue Number	Description
D-04695	Opportunities slow to save

Version 17.2
Hotfix 2
Requires: Pro/Premium SP2

Issue Number	Description
D-03150	Swiftpage Emarketing Plugin Is Not Available After Upgrade to 17.2
D-03320	Send Email Campaign Window Crashes Act! in a Database with more than 158,000 Companies
D-03934	APFW – Detail Views Fail to Render when a Deleted Field Remains on the Layout

Version 17.2
Hotfix 1
Requires: Pro/Premium SP2

Issue Number	Description
D-02983	No histories created are linked to the contact or company the opportunity is linked to.
D-03028	On closing act windows client, “object reference not set to the instance of an object” error message is displayed
D-03131	Act! crashes when adding a document to a contact
D-03150	Swiftpage emarketing plugin not available after upgrade to 17.2
D-03196	APFW: Chrome – Data Missing in the Square Frame in Contact and Opportunity Detail View
D-03279	Act! crashes on clicking upon documents tab and while attaching a file in notes tab
D-03796	Creating a New Opportunity Does Not Associate the ‘New Opportunity’ History with the Opportunity’s Contact(s)

Note: In addition to the fixes mentioned above, this hotfix also contains a new Act! Premium (access via web) calendar control that improves calendar functionality when accessing the calendar via the web.

Version 17.2
Windows 10 Document Tab Fix
Requires: Pro/Premium SP2

Issue Number	Description
D-03279	Act! crashes when trying to use the documents tab or when trying to attach a file to a note when using Act! on a Windows 10 computer

Note: For more information on this issue, refer to the following knowledgebase article:

Act! crashes when trying to use the documents tab or when trying to attach a file to a note when using Act! on a Windows 10 computer
Answer ID 38199

Version 17.1
Hotfix 4
Requires: Pro/Premium SP1

Issue Number	Description
D-03279	Act! crashes when trying to use the documents tab or when trying to attach a file to a note when using Act! on a Windows 10 computer

Note: For more information on this issue, refer to the following knowledgebase article:

Act! crashes when trying to use the documents tab or when trying to attach a file to a note when using Act! on a Windows 10 computer
Answer ID 38199

Version 17.1
Hotfix 3
Requires: Pro/Premium SP1

Issue Number	Description
104186	Type-ahead in Activity/History/Note dialogs – type-ahead in the Contact or Schedule with fields is not working.
104188	Preferences are cut off due to stacked tabs
104398	Replace OS error with informative message when user encounters Google Mail/.net error
104555	APFW – Can’t See Activities on the Weekly/Daily Calendars in Web
104869	APFW -unable to send campaign email – Templates not loading for Send Campaign dialog
104872	Google Calendar sync fails when syncing all day recurring activity
105157	Google Integration – Google acct association not recognized by Act!
105244	French APFW: unable to send campaign email – User is logged off after selecting send email campaign
105246	APFW – DE – Google Integration throws error trying to associate a database address book with Google Preferences

Version 17.1
Hotfix 2
Requires: Pro/Premium SP1

Issue Number	Description
104869	APFW: unable to send campaign email – Templates not loading for Send Campaign dialog
104870	Update AU region Phone Regustration Support phone number for Australia s/b 39 111 0500
104872	TS – Google Calendar sync fails when syncing all day recurring activity

Version 17.1
Hotfix 1
Requires: Pro/Premium SP1

Issue Number	Description
104398	Replace OS error with informative message when user encounters Google Mail/.net error
104542	Google Integration (Calendar and Contacts) cannot be initiated with Tools>Integrate with Google menu commands
104552	Startup view ignoring User Preference – always shows Welcome Page
104555	Web Client can’t see Activities on the Weekly/Daily Calendars in Web
104577	Web client throws script error for modal dialogs in comp mode

Version 17
Hotfix 1
Requires: Pro/Premium

Issue Number	Description
104183	UK customers can now connect to the Marketplace.
104186	Addresses issues with the contact type-ahead feature in Activities, Notes and Histories.
104188	Backs out a UI change in the Windows Preferences pane that truncated some content.

Service Packs for Act! v16

v16.3
Service Pack 3
Requires: Pro/Premium

Issue Number	Description
104482	Act! needs to send the serial number to AEM thru the discount code
104535	Display informative message when user navigates to Google Integration Preferences
104448	HOTFIX: Google Calendar Sync throws Obj Ref errors
104449	HOTFIX: Google Integration Broken after 2.0 API Deprecation
104450	Replace OS error with informative message when user encounters Google Mail/.net error

v16.2
Service Pack 2
Requires: Pro/Premium

Issue Number	Description
104017	Syncing calendar to Google will send Google Invites
103774	Only one AEM account can be active for all Web users at a time. All Web users have access to it when any user logs on to it. All have no access when any Web user logs off it.
103846	Act Premium Mobile – When Eastern Time Zone is selected on an iOS 7 Device activities show an hour earlier
103737	APFW: Change AEM API calls to leverage data paging feature to handle large amounts of returned data
103819	Act! prompts to rollover activities but doesn’t rollover all activities
103761	Increase AEM received data buffer from min to max allowed
103736	API calls to leverage data paging feature to handle large amounts of returned data
103804	Increase AEM received data buffer from min to max allowed
103704	Memory Leak
103423	Mail merge status window hangs and save window appears
103682	APFW: Need to pass and accept country name during call to AEM Create Account API call
103638	Contact picker no longer moves down the list after comma inserted
103426	Space in Intl English URL for EU Marketplace includes a space – making it a page not found.
103705	Timeout and error msg results from Signup for AEM
103231	Unable to communicate with the server. You may need to re-logon to Act! Premium for Web.
103681	Need to pass and accept country name during call to AEM Create Account API call
103232	Error: “The resource you are looking for has been removed, had its name changed, or is temporarily unavailable” When trying to add a field in the APFW layout designer

v16.1
Service Pack 1
Requires: Pro/Premium

Issue Number	Description
102921	Logged out of database when after searching company from left navbar
103047	Contacts with company names will not sync with company creation enabled
103091	All left navigation tab names and main menu tab names are not translated to french language.
103207	Logged out of database when after searching company from left navbar
103212	Logged out of database after searching groups from left navbar
103215	Remote database syncs all attachments and ignores sync set
103238	Logged out of database after searching groups from left navbar
102097	APFW Advance query on Opportunity Product
102802	Iincorrect numbers on “Act! Premium Registration and Activation Wizard”
102939	No ADT option when using ‘Save As’ in Word 2013
102997	New BFU for v16
103022	Editing Phone number in APFW, cursor jumps to end of field rather than staying in place
103026	No option for custom Date range in APFW
103042	“Invalid Datasource” error display when load the customer report template.
103046	No option for custom Date range in APFW
103048	Import – Dates imported from Excel or CSV change to US format or don’t import
103056	Universal Search not searching on custom fields
103126	Secondary Contacts Missing from New Remote Database
103159	Clearing a recurring to-do creates a new activity for the original date of the activity after upgrading to v16
98160	Phone Formats not respecting the info on “My Record”
98914	Images display twice if mail merge to 2 or more people is viewed on IPhone
99056	Advanced Query or Group Criteria doesn’t work if you use Contact and Opportunity criteria
100220	Test connection button isn’t enabled until you go to another field or tab.
100890	Activities imported to Microsoft Outlook will not synchronize with Sage ACT!
101092	Date format changed during sync
101214	Error: “Item has already been added. Key in dictionary: ’48’ Key being added: ’48’
101608	Users with the Browse role are able to import contacts via the ‘Synchronise with Outlook’ function
101690	Changing the ‘Duration’ does not Affect the ‘End Date’ of an Activity when ‘Start Time’ set to Timeless
101691	Copying the contents of a Time field to a Character field prefixes a date
101694	Icons lost in the menu bar after restarting ACT
102018	APFW – Target arrow not accurate on Closed Sales to Date dashboard component
102045	Highlighted contact lost when Contact List sorted
102047	Unable to use an ampersand in Email signature via the Web preferences
102071	Unable to add Location column to Activity List Dashboard
102104	Raising Follow-up Activity in APFW, saves the details with HTML tags when viewed in the ACT software
102138	Notes/history report not pulling through deleted contacts histories
102181	Activity Series as trigger does not force a “save”
102182	Schedule activity series from opportunity not scheduling with correct contact
102191	Search never completes when searching on a % sign
102194	Chrome – “No Records Found” dialog box does not function
102836	Cannot select item on history list after doing a keyword search
102882	Custom annual event fields used in Advanced Lookup cause other criteria to be ignored.
102908	Poor error description when trying to setup email integration in a remote database
102909	When calculated field added to Opportunity layout, creating new Opp from a contact displays the 1st opportunity in the list
102919	Calculated fields do not work for new contacts of company/contact field is blank
102922	APFW – Company Ellipsis on contact card, for new contacts linking to existing companies, does not respond
102924	APFW – Deleting field from database, before removing from layout, causes white screen in layout designer
102937	No Grid Lines in Opportunity Tab on Company Record
102965	“More options” feature in side bar of list view does not display search options when accessing through web browser
102978	Email Mail merge does nothing if you used the same template in succession(web)
102992	Dashboard doesn’t retain last viewed
102994	Can’t amend ‘user’ field after editing equivalent ‘opportunity’ field
103013	IE – Create new user from contact loses focus when typing on contact name
103107	German Untranslated strings occurs on “Act! Premium Registration and Activation Wizard (1 of 6)” dialog.
103109	Sort order in APFW Opportunities
103120	Quote template via APFW displays in $
99201	Linking contact to company locates the correct company but does not give it focus
100743	Printing envelopes using the ‘DL’ template prints one additional blank page
101033	Unable to change background colour on some tabs in layout designer
101259	Web info tab displays twitter mobile site
101469	Next button displays ‘Import’ after going backwards in the Import Wizard
101789	ActDiag does not Cancel when asking for verification to proceed
102192	Chrome – Persistent data from prior contact in preview pane
102193	Chrome – Timezone dialog does not render correctly

Hotfixes for Act! v16

Version 16.3
Hotfix 1
Requires: Pro/Premium SP3

Issue Number	Description
D-04309	Documents tab causes Act! v16 to close when .net 4.6 is installed

Version 16.1
Hotfix 2
Requires: Pro/Premium SP1

Issue Number	Description
103638	Contact picker no longer moves down the list after comma inserted
103681	Need to pass and accept country name during call to AEM Create Account API call
103682	Need to pass and accept country name during call to AEM Create Account API call (APFW)
103705	Timeout and error msg results from Signup for AEM (APFW)
103706	Timeout and error msg results from Signup for AEM

Version 16.1
Hotfix 1
Requires: Pro/Premium SP1

Issue Number	Description
103423	Mail merge status windows appear to hang and do nothing
103426	Incorrect Marketplace URL in UK localization

Version 16
Hotfix 5
Requires: Pro/Premium

Issue Number	Description
103046	No option for custom Date range in Web client
103207	Logged out of database when after searching company from left navbar
103238	Logged out of database after searching groups from left navbar

Version 16
Hotfix 4
Requires: Pro/Premium

Issue Number	Description
102879	DE: Incorrect Phone Numbers and URLs in Product Licensing
102950	FR: Incorrect Phone Numbers and URLs in Product Licensing
102979	DE/FR: Uninstall of Act! v16 German leaves program directory intact
102983	FR: Publisher information incorrect on French Act! v16 release
102976	DE: Publisher information incorrect on German Act! v16 installation

Version 16
Hotfix 2
Requires: Pro/Premium

Issue Number	Description
102840	Error occurred after logon in synchronization manager: The path is not of a legal form.
102815	Installing the ACT! Link Driver for Sage Account causes errors opening Act! v16
102813	Unable to install Act! Connect PC Client with Act! v16
102773	Replace desktop .ICO

Version 16
Hotfix 1
Requires: Pro/Premium

Issue Number	Description
102755	Google Integration authorization issue

Service Packs for Sage ACT! 2013

Version 2013 (15.0)
Service Pack 1
Requires: Pro/Premium

Issue Number	Description
Pro/Premium	Blank screen and long load time when accessing Opportunity Detail from custom virtual directory
Pro/Premium	Red X’s for Process/Stage drop downs when accessing from custom virtual directory
Pro/Premium	Accounting Integration – ‘Update Accounting Data’ function deletes Sage ACT! Company addresses
Pro/Premium	Changing a Date/Time field to a Date field changes the date if the time is 00:00
Pro/Premium	Email links appear red after modifying layout
Pro/Premium	Error: “Object reference not set instance of an object.” when deleting and email message in Microsoft Outlook® when integrated with Sage ACT!
Pro/Premium	Schema update issues when updating database
Pro/Premium	Outlook activity sync hangs when syncing timeless recurring activities with a 1 day+ duration
Pro/Premium	Paper size set to A4 and cannot be changed when creating a new custom envelope template
Pro/Premium	“Save empty copy” saves the database supplemental files in the location of the source database instead of the copy
Pro/Premium	Smart Tasks not proceeding after a Sage E-marketing for ACT! step
Pro/Premium	Smart Task not marked as completed if it was completed by another user
Pro/Premium	Spaces in file shortcut paths replace by ‘%20’
Pro/Premium	Static Group members removed from Group in remote databases
Pro/Premium	STATUS missing from Opportunity OLEDB view
Pro/Premium	Unable to create new phone fields in databases upgraded to Sage ACT! 2013 from ACT! 2007 or ACT! by Sage 2008
Pro/Premium	Unable to enable Duplicate Checking after upgrading database to Sage ACT! 2013
Pro/Premium	Unable to reset SA password through ACT! Diagnostics utility
Pro/Premium	Unable to set alarm for a Smart Task activity step to ‘No alarm’
Pro/Premium	Error: “Object reference not set to instance of an object.” when using Next and Previous buttons on Office 2007 integrated with Sage ACT!
Pro/Premium	When clearing multiple activities, the cleared date in History shows as the current date instead of the date of the activity
Pro/Premium	Performing a search in the Sage ACT! Premium mobile client causes user to be logged out of database
Premium (Web)	Sage ACT! Premium Mobile: Dates in mobile client display in US format if database was created in Sage ACT! 2013
Premium (Web)	Creating a Company from a Contact if a required field is not populated logs the user out of the web database
Premium (Web)	Clearing a timeless activity defaults the activity history time to the web server’s time zone
Premium (Web)	Information entered when clearing an activity is not included when doing a Follow-up activity
Premium (Web)	Script errors when accessing the web client in Internet Explorer when a Standard user attempts to delete an attached document for a contact that they are not the record manager for

Hotfixes for Sage ACT! 2013

Version 2013 (15.1)
Hotfix 4
Requires: Pro/Premium SP1

Issue Number	Description
102755	Google Integration authorization issue

Version 2013 (15.1)
Hotfix 3
Requires: Pro/Premium SP1

Issue Number	Description
101748	Note and history creation times are not consistent with the client machine’s system time
101749	Duplicating opportunity from web browser does not copy products

Version 2013 (15.1)
Hotfix 2
Requires: Pro/Premium SP1

Issue Number	Description
101650	Blank screen and long load time when accessing Opportunity Detail from custom virtual directory
101679	Red X’s for Process/Stage drop downs when accessing from custom virtual directory
101511	ACT.Server.host.exe is leaking memory

Version 2013 (15.1)
Hotfix 1
Requires: Pro/Premium SP1

Issue Number	Description
101249	Accounting integration – changes made to Sage 50 data lost after updating linked records
101289	Export to excel with office 2003 or 2007 changes dates to US format
101347	Top portion of the left navbar is blank when startup view is Opportunity List, Task List, or any of the Calendar views

Version 2013 (15.0)
Hotfix 2
Requires: Pro/Premium

Issue Number	Description
	Search service crashes and no results returned when indexing a large number of databases

Version 2013 (15.0)
Hotfix 1
Requires: Pro/Premium

Issue Number	Description
	Clearing multiple Activities showed date cleared in history
	Unable to open Sage ACT! after creating new custom commands

Service Packs for Sage ACT! 2012

Version 2012 (14.1)
Service Pack 2
Requires: Premium For Web 2012 SP1

Issue Number	Description
Premium (Web)	Configure contact view by device
Premium (Web)	Direct access to contact data in your Sage ACT! database (hosted on the Sage ACT! Premium web server)
Premium (Web)	Full contact notes and histories, including attachments
Premium (Web)	Activity viewing, scheduling, and editing
Premium (Web)	Task list with date, type, priority, and user filters
Premium (Web)	Calendar with daily, monthly, and list views
Premium (Web)	Follows Sage ACT! task flows

Version 2012 (14.0)
Service Pack 1
Requires: Pro/Premium

Issue Number	Description
Pro/Premium	Users are receiving a global unique identifier (GUID) error message during Sage ACT! install.
Pro/Premium	Users are now able to perform Sage ACT! schema update (database update) with User Account Control (UAC) turned on and without having to run as a local Windows administrator.
Pro/Premium	When a user opens Sage ACT!, the system will check to make sure the Microsoft SQL Server® (ACT7) service is running. If it is not running, Sage ACT! will start it for the user.
Pro/Premium	Picture fields were causing a view error after updating database.
Pro/Premium	Timeless activities that span for more than one day miss the last day when synced to Google.
Pro/Premium	Database files synchronized from a remote database always overwriting database files in the Publisher database if both were modified, instead of last modified file winning.
Pro/Premium	Synchronizing modifications of supplemental files causes exponential sync file growth, causing remote sync to slow and timeout.
Pro/Premium	File sync performance issue with attachments between the remote/subscriber database and the main/publisher database.
Pro/Premium	Sage ACT! no longer performs the file processing for access/ security on the sync from a remote/subscriber database to a main/publisher database as is done from main/publisher to remote/subscriber database. The remote/subscriber database sends everything up to the main/publisher database. Making this change indirectly improved sync performance on attachments from the remote/subscriber database to the main/publisher database.
Pro/Premium	Syntax error occurring when a file has had permissions changed and the file having an apostrophe in the file name.
Pro/Premium	Error displayed after changing database location on server and remote/subscriber, and manage connection information on remote/subscriber database sync.
Pro/Premium	Assigning a different drop down list to a field does not sync to remote databases.
Pro/Premium	In previous versions, updates on the parent database do not get synchronized to remote if both sides modify the same contact. Original data on the remote replaces the changes on the parent.
Pro/Premium	The changes made in the document attached to a contact in the remote database are not synchronized to the document in the main database. After editing and syncing to parent, a GUID number is added to the file and updated properly in the remote database. In the main database, the document is still linked to the original file name. On remote, the document is linked to the edited attachment.
Pro/Premium	Outlook contacts are removed from the remote database after syncing to main database.
Pro/Premium	Unable to change settings when creating multiple remote databases.
Pro/Premium	Contact and Calendar sync were failing with the following combination of conditions: User Account Control enabled in Windows, Outlook sync is run from the Sage ACT! menu or sync is run from the Sage Integration menu, and both Outlook and Sage Integration are run by a Windows non-administrative user. In a failure occurs under other user permission scenarios, the proper messaging guiding users on how to resolve the issue is displayed.
Pro/Premium	Outlook add-in for Sage ACT! displays a runtime error during loading when upgrading from Sage ACT! 2011 SP1.
Pro/Premium	Performance degradation when loading task list after sending an email via Outlook. Specific to Windows 7® and Office 2007 environments.
Pro/Premium	In Terminal Services environment, Act.Outlook.Sync.exe errors display when logging in with multiple users. Multiple users can now log on to the same machine and sync Sage ACT! and Outlook simultaneously.
Pro/Premium	When attempting to send an email to two separate distribution lists in the same email message, the email will not attach to contact history.
Pro/Premium	When creating a new Company record, unable to proceed without saving the Company name.Salutation field is deleted when users have set a preference to not auto-fill the Salutation field.
Pro/Premium	Error while editing data in Company list view while in customize columns mode.
Pro/Premium	In the Company detail view, if a user creates a company with Divisions and then expands the tree view in the left navigation to show divisions, then switches the layout of the detail view to another layout, the expansion in the left navigation collapses.
Pro/Premium	Company name is right-justified in the company name field after performing a lookup.
Pro/Premium	If a contact with multiple name parts is not mapped in the multiple contact name dialog, nothing is imported into the database.
Pro/Premium	Contacts linked to Opportunities are not exported when exporting from one database to another database.
Pro/Premium	Import from Microsoft Excel® showing incorrect date format.
Pro/Premium	When admin preference to attach emails to history when sent by database users is unchecked, emails sent to other users are incorrectly to the attachment supplemental files folder.
Pro/Premium	No response after clicking “Go to Advanced Query” link in the Lookup Opportunities view.
Pro/Premium	Record Manager field listed incorrectly listed as “Manager” when doing lookups.
Pro/Premium	Unable to delete users in empty copy of database after applying Sage ACT! 2011 SP1 has now been resolved.
Pro/Premium	Unable to change default duplicate checking criteria in empty copy of database after applying Sage ACT! 2011 SP1.
Pro/Premium	Teams created in original database are not listed in empty copy of database when setting team level access.
Pro/Premium	Sales Analysis by Record Manager report generating incorrect numbers with decimal point.
Pro/Premium	Gross Margin by Product report calculates Total Cost incorrectly.
Pro/Premium	Opportunity by Product report display incorrect information.
Pro/Premium	Group reports coming up blank when all sub-groups are selected in report filters.
Pro/Premium	Deleting or changing an attachment to a Smart Task step after that Smart Task has been set to auto-run results in no attachments being included in the Smart Task step.
Pro/Premium	When adding a Resource to an Activity, the activity is duplicated in the task list if the filter criteria for the Task List is set to “All Users”.
Pro/Premium	Restoring database from a backup does not restore custom layouts.
Pro/Premium	Attaching emails to contact history is not working in Sage ACT! Email client.
Pro/Premium	History recording to Groups or Companies not working with emails sent through Sage ACT! Email client.
Pro/Premium	Error message displays when users select “Add Permissions” link in Manage Users dialog screen.
Pro/Premium	Sage ACT! Office Add-in disables Quick Print function in Microsoft Word 2007 & 2010 after applying Sage ACT! 2011 SP1 update.
Pro/Premium	Company Web Info tab links are not refreshed with current company data if the Web Site field has never contained data.
Pro/Premium	Information on relationship between two contacts is not saved when using the Relationship hyperlink.
Pro/Premium	When printing calendars using Quick Print, data from days other than those showing on the screen are printing.
Pro/Premium	When using the Facebook® and Google® links in Internet Explorer® 8, information will not display in the Web Info tab due to changes made by these websites to not display in frames.
Pro/Premium	In the OLEDB2 provider, ambiguous Column Name displays when querying a table that has spill-over tables.
Pro/Premium	SDK: CustomSub Entity Record Creation Error. When attempting to create a new row for a custom sub entity, if this entity contains a yes/no or memo field with IsTracked (generate history) set to true, then an error will be thrown either when the record is created, or when you attempt to modify the row.
Pro/Premium	SDK: GetHistory(Guid entityID) returns empty collection. When attempting to retrieve a HistoryList using HistoryManager.GetHistory(Guid entityID) you will be returned an empty collection regardless of the entity ID used (Activity, Contact, Company).
Pro/Premium	Snoozing activity alarms causes the error: “Index was outside the bounds of the array”.
Pro/Premium	Follow-up activities are not marked “private” even though the preference of “Make new activities public” is unchecked.
Pro/Premium	If a user edits a layout within the first two minutes of opening Sage ACT!, Sage ACT! will switch between views and the layout designer 5 times. This behavior is intentional; therefore there are no plans to disable the background loading at this time.
Pro/Premium	When performing a mail merge to a Microsoft® Word document using Microsoft Word 2010, no history record is created for the merge.
Premium (Web)	The Syncconfigfile.xml is not copied during install, resulting in not being able to set up the Internet Sync service.
Premium (Web)	Contact Detail view is blank after selecting contacts from the contact lookup list, and when users navigate to other views, they are logged out of the database.
Premium (Web)	Clicking on an email address in the contact list gives a 404 error.
Premium (Web)	When customizing columns in the Contact List view, the dialog box is in a distorted view that displays only the Available Fields.
Premium (Web)	Unable to sort activities by date or time from the Web client when the activity start time is after 5:00 pm.
Premium (Web)	Outlook displays referencing missing .dll files when loading Outlook integration.
Premium (Web)	The Sage ACT! address book is not listed as an available address book in Outlook when configuring Outlook integration.
Premium (Web)	When updating the time on an ACT! activity and checking the “send invitation email” box in the activity dialog box, the sender will get an updated iCalendar invitation, but the time still shows the original time for the activity.
Premium (Web)	Act.Outlook.Sync.exe errors when logging in with multiple users in Terminal Services.
Premium (Web)	Unable to change record creation options in web client preferences.
Premium (Web)	Custom date ranges in Opportunity List filters do not return any results or data.
Premium (Web)	Sorting on the results in the Contact column after performing a Keyword search does not sort in any logical order.
Premium (Web)	Lookup Keyword Search does not find all records, specifically if searching the Current Lookup.
Premium (Web)	When Microsoft Word is set as the default word processor for Sage ACT! Premium (access via web), and if a user opens the mail merge fields dialog box to add fields to the mail merge template, the fields are not listed in alphabetical order.
Premium (Web)	Printing a mail merge generated in Microsoft Word does not record the merge in contact history.
Premium (Web)	Unable to perform Advanced Query when accessing the web database via the Firefox browser.
Premium (Web)	User logs in and at varying time intervals from 5 to 20 minutes, the user will start getting a “Continue to stay logged in” pop-up message. The user then receives sequential pop-ups every 1, 2, or 5 minutes asking them to click to continue.

Hotfixes for Sage ACT! 2012

Version 2012 (14.2)
Hotfix 5
Requires: Premium For Web 2012 SP2

Issue Number	Description
102752	Unable to authenticate newly setup Google accounts

Version 2012 (14.2)
Hotfix 4
Requires: Premium For Web 2012 SP2

Issue Number	Description
	Performing a search in the Sage ACT! Premium Mobile client logs user out of mobile site

Version 2012 (14.2)
Hotfix 3
Requires: Premium For Web 2012 SP2

Issue Number	Description
99290	Outlook Activity Syncs incorrect time if timezone on client is different than timezone of server

Version 2012 (14.2)
Hotfix 2
Requires: Premium For Web 2012 SP2

Issue Number	Description
100414	Creating a ‘New’ E-mail in outlook is slower when ACT! For Web Integration is enabled.

Version 2012 (14.2)
Hotfix 1
Requires: Premium For Web 2012 SP2

Issue Number	Description
99356	Universal search from either client PC they get either ‘There are no results to display’ or the universal search screen comes back with no messages at all. If the search is done on the server it works correctly.
99327	Save dialog displays twice when user try to save mail merge template to database server.
99289	Import does not transfer activities
99288	Templates do not run correctly when created from web client.

Version 2012 (14.1)
Hotfix 7
Requires: Pro/Premium SP1

Issue Number	Description
102752	Unable to authenticate newly setup Google accounts

Version 2012 (14.1)
Hotfix 6
Requires: Pro/Premium SP1

Issue Number	Description
	Changes made to Sage 50 Accounts data lost after updating linked records

Version 2012 (14.1)
Hotfix 5
Requires: Pro/Premium SP1

Issue Number	Description
100413	Creating a ‘New’ E-mail in outlook is slower when ACT! For Web Integration is enabled.
100526	Clearing multiple Activities shows history cleared date as today.
100613	Installing 15.0 (uninstalling v14) removes current install of Sage Act Connect!
99288	Templates do not run correctly when created from web client.

Version 2012 (14.1)
Hotfix 4
Requires: Pro/Premium SP1

Issue Number	Description
99659	Google activity not translated into the correct time zone (Win).
99355	Universal search from either client PC they get either ‘There are no results to display’ or the universal search screen comes back with no messages at all. If the search is done on the server it works correctly.
99326	Save dialog displays twice when user try to save mail merge template to database server.
99235	Import does not transfer activities.
98536	Unable to send email mail merge using MS Word as word processor.
99078	Templates do not run correctly when created from web client.

Version 2012 (14.1)
Hotfix 3
Requires: Pro/Premium SP1

Issue Number	Description
	Same as 2012 (14.2) Hotfix 3

Version 2012 (14.1)
Hotfix 2
Requires: Pro/Premium SP1

Issue Number	Description
	Same as 2012 (14.2) Hotfix 2

Version 2012 (14.1)
Hotfix 1
Requires: Pro/Premium SP1

Issue Number	Description
	Same as 2012 (14.2) Hotfix 1

Version 2012 (14.0)
Hotfix 2
Requires: Pro/Premium

Issue Number	Description
	The Contact Detail view fails to load after updating a database from one of the following versions to Sage ACT! 2012 (v14.0): ACT! 2006 (v8.2), ACT! 2007 (v9.1), ACT! 2008 (v10.0, v10.1, or v10.2). This following error appears: “Failed to create view Act.UI.IContactDetailView…”
	The following error appears during remote database synchronization: “Synchronization has failed. String or binary data would be truncated. The statement has been terminated. Contact your administrator for assistance.”
	Synchronization performance is impacted during file processing from Subscriber (remote) to Publisher (main) database.

Version 2012 (14.0)
Hotfix 1
Requires: Pro/Premium

Issue Number	Description
	Links on the Welcome Page are incorrect for multiple locales.
	When an Account has been imported from Sage ACT! and a subsequent change is made to the address, the change is not made in Sage ACT!.
	If a company was imported into Sage ACT! from Accounts, contacts later added to that company do not appear in the Contacts tab of the Company record.
	Address information does not sync between Sage ACT! and Sage 50 Accounts on the first sync attempt.

Object reference not set to an instance of an object

by Tony Holowitz | Jan 10, 2021 | Act CRM Software Knowledgebase (KB) Articles | 0 comments

I want to meet the man or woman that makes up these error message codes and buy them a cocktail. They make life interesting.

As an Act software user you will occasionally come across an error message that is thrown by something that you did with the software. For example, you might have blinked when you were looking at the screen. Act can be very sensitive at times. But again, who makes up these error messages? They really need to get a life. Okay, let’s try to solve this issue.

The Act knowledgebase is the definitive resource for these kind of error messages. This particular error message can be cause for number of reasons dependent on what you were doing with Act at the time. This particular knowledgebase article is answer ID 24350 and can be found here: http://kb.act.com/app/answers/detail/a_id/24350/kw/object%20reference.

Here is some more information about the error message with links that can be used to take you to more information about this error message.

Cause:

This error message is a common and generic run-time exception message for applications which use the Microsoft .NET Framework, such as Act!. The cause of the error is dependent upon what function you are attempting to use when the error message appears. This error has been known to occur when:

Attempting to enable Duplicate Checking after upgrading a database with custom or spillover tables to Sage ACT! 2013

Selecting Edit Mode in the Contact List in Sage ACT! 2013

Act CRM Software Knowledgebase Article: Error: “Creating an instance of the COM component with CLSID

by Tony Holowitz | Dec 23, 2020 | Act CRM Software Knowledgebase (KB) Articles | 0 comments

Reposted from the Act Knowledgebase. Thank You Swiftpage.

Visit the Act Knowledgebase here: http://kb.act.com/

Visit kb.act.com for more information.

Error: “Creating an instance of the COM component with CLSID {000209FF-0000-0000-C000-000000000046} from the IClassFactory failed due to the following error: 80010001 Call was rejected by callee…” when attempting to write a letter in Act!

Answer ID 38228 | Updated 07/19/2018 04:31 PM

Symptom:
When attempting to write a letter in Act!, I am receiving the Error:

“Error: “Creating an instance of the COM component with CLSID {000209FF-0000-0000-C000-000000000046} from the IClassFactory failed due to the following error: 80010001 Call was rejected by callee. (Exception from HRESULT: 0x80010001 (RPC_E_CALL_REJECTED)).”

Product:
Product Family: Act!
Product: Act! Pro, Act! Premium

Cause:
UnknownWorkaround:

Note: Prior to proceeding with these steps, it is strongly recommended that you create a backup of your registry. For information on creating a backup of your registry, refer to the following Microsoft documentation:

How to back up and restore the registry in Windows

You will need to modify a registry key named LoadBehavior. It needs to have its value changed from 3 to 9. It can be found in the following locations:

For 32-Bit Version of Windows

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect
HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn
HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect

For 64-Bit Version of Windows

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect
HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn
HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect

« Older Entries