Act Knowledgebase Article: What issues have been fixed in Act! updates?
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What issues have been fixed in Act! updates?
Answer ID 36573 | Updated 08/07/2018 12:54 PM
Question:
What issues have been fixed in Act! updates?
Product:
Product Family: Act!
Note: This list only includes issues that have been fixed in service pack releases, hotfixes, and update releases. It does not include fixes that were implemented in full version major releases of Act!. For information regarding issues that have been fixed in full version major releases of Act!, refer to the following knowledgebase article:Issues fixed in Act! full product releases
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- Answer ID 38887
To download any of these updates please visit the Act! Download Center.
If you are experiencing an issue that is not listed here, there may be a DBFixer released for that issue. For a list of DBFixers, refer to the following knowledgebase article:
What are Act! DBFixers and where can I find them?
Answer ID 24753
Answer ID 24753
Version 20
Service Pack 1
Requires: Pro, Premium, Premium (access via web)
Service Pack 1
Requires: Pro, Premium, Premium (access via web)
| Issue Number | Description |
| D-07967 | APFW – Re-opening the same activity increases the details font size |
| D-07966 | APFW – Creating an activity with new lines removed the line breaks |
| D-07965 | APFW – Activity Lists are not refreshing after Deleting an activity causing logouts. IE only. |
| D-07963 | TS – APFW – Creating contact with activity tab displayed causes logout |
| D-07949 | Resolve Telerik security vulnerability CVE2017-11317 |
| D-07941 | BETA – APFW – Contacts slow to load if large volume of history entries |
| D-07938 | Act! Insight Doesn’t Work with Password Policy – UK Version Only – APFW |
| D-07898 | Message ‘There was an error writing to the pipe: The pipe is being closed. (232,0XE8).’ Pop up after mail merge via email. |
| D-07839 | LC – FR/CF -Truncation issue occurs in the first and fifth page of ’Copy/Move Contact Data‘ |
| D-07612 | TS – APFW – Columns not sorting on Notes/History tabs of Opportunities. |
| D-07564 | AEM – Call List page missing scroll bar |
| D-07558 | TS – Lookup -> related pane drop down does not redraw after expanding and contracting |
| D-07543 | Lookup – Companies -> Zip code… menu option not localized |
| D-07387 | Global Tool bar turns black when making changes |
Version 20.1
Update 7
Requires: Pro, Premium, Premium (access via web)
Update 7
Requires: Pro, Premium, Premium (access via web)
| Issue Number | Description |
| D-08363 | APFW Office integration – Quick attach no longer working in 20.1 update 6 |
| D-08355 | Recurring activities sync when outside sync range, and can duplicate on subsequent syncs |
| D-08283 | Premium Plus serial numbers do not update seat count |
| D-08282 | Option to ‘Exclude My Record from History’ on sent emails is not localized |
| D-08280 | New Outlook ‘quick action’ features to manage unattached emails are not localized |
| D-08295 | Users are not sorted when “Hide inactive users” is selected |
| D-08284 | Option to ‘Exclude My Record from History’ on sent emails not staying selected |
| D-07661 | FR – APFW – The reports list page is truncated |
Version 20.1
Update 6
Requires: Pro, Premium, Premium (access via web)
| Issue Number | Description |
| D-04587 | FR- APFW – Task list view/ Activity Tab – Edit and Delete links are truncated |
| D-04588 | FR- APFW – History list / Tab – Edit and Delete links are truncated |
| D-04589 | FR- APFW – Notes Tab – Edit and Delete links are truncated |
| D-05105 | TS – FR – Text Overlaps Button Edges When Deleting Contacts. |
| D-05305 | TS – When creating a History item and selecting the Type as Other, the follow up button on the local install is greyed out, however it remains active on APFW. |
| D-05314 | TS – Rescheduling a recurring activity with attachment does not create a rescheduled activity. |
| D-05316 | Windows – Companies – Update linked fields messaging was not updated for “update linked fields” button |
| D-05338 | LC – DE– Browse button is truncated on Save Copy As dialog |
| D-05488 | LC – CF – Truncation in emarketing profile |
| D-05583 | LC-FR-“Post” should be “Code postal” on Contact Detail View. |
| D-05698 | LC–FR-On the Copy/Move Contact Data page, the text can’t be showed fully. |
| D-05699 | LC–FR-On the “Reset Menus and Toolbars” truncation |
| D-05720 | LC-DE- The selection box of “Opportunity (select one)” is misaligned in Act! Emarketing–Webpage dialog. |
| D-05828 | Two same hotkeys “Alt + S” appear in the “Schedule Activity” box. |
| D-05933 | Chrome-User Log out automatically with an error message occurred after using “Attach File…”. |
| D-06020 | LC-FR-APFW: Truncation display on the Activity part on contact detail view |
| D-07016 | Chrome – Dashboard – The activity cannot be deleted when we select “delete all activities in the linked series”. |
| D-07029 | LC-FR-APFW: There should be more space between these buttons and the dialog frame |
| D-07084 | TS – Relate Contact Window cannot be resized. |
| D-07131 | LC-FR: Truncation in Email System Setup Outlook Address Books page |
| D-07280 | TS – Act! Network Sync Service Update refers to Act! Update |
| D-07326 | Lock/Unlock filter slider text needs to be centered as it’s topmost currently |
| D-07367 | TS – APFW – DE – Spelling error in Emarketing Opt Out menu. |
| D-07468 | Space needed for easier reading Monthly contact limit |
| D-07478 | Unable to connect to sync server error is incorrect |
| D-07578 | APFW – The “Send At” field displays blank in the “Next Scheduled Email Campaign” section |
| D-07640 | TS – APFW – Defunct 6 month survey appears |
| D-07653 | TS – APFW – Error in Application when trying to change password when ‘User cannot change password’ is enabled. |
| D-07675 | White icons of ‘Product Reports’ & ‘Opportunity Reports’ appear in New Report dialog. |
| D-07733 | The ‘Favorite’ icon was changed from icon to text after resetting the Columns in the contacts List View. |
| D-07747 | TS – APFW – Deleted Activities in IE do not disappear from list without refreshing page |
| D-07818 | APFW – Calculated fields allow blank if set before choosing “calculated” as field type |
| D-07824 | APFW – Activities – Schedule for dialog displays current user instead of “created by” |
| D-07828 | LC – DE/FR/CF – Pro Welcome Page isn’t directed to the correct regional page. |
| D-07837 | Act! Update package (20.0 u5) references ACT2000 |
| D-07838 | TS – APFW – Unable to filter task list by keyword in IE. |
| D-07840 | No scrollbar when creating calculated field with long formula |
| D-07841 | TS – APFW – The advanced query open window doesn’t always close in IE11. |
| D-07842 | TS – Unable to delete a complete activity series in IE. |
| D-07843 | TS – APFW – When using the ‘replace’ option when importing into APFW, information that is not being imported is removed from the record. |
| D-07851 | TS – APFW – Company activities tab showing all activities after lookup in IE. |
| D-07865 | TS – APFW – Standard Users unable to create secondary contacts if ‘Delete Records’ permission removed. |
| D-07884 | TS – APFW – Able to create a remote database from another remote database via Web. |
| D-07917 | LC-DE- Truncation issue occurred on Emarkting Overview. |
| D-07937 | TS – APFW – Attempting to delete an in use opportunity stage gives misleading error. |
| D-07955 | DE – Act! Notification message contains truncated text |
| D-07979 | TS – APFW – Removing a field from a database when included in a ‘customised columns’ selection causes a logout |
| D-07985 | LC-DE/CF/FR: The help descriptions of all charts are not translated into German or French. |
| D-07999 | TS – APFW – Logged out of web or error message after adding a document to a new contact |
| D-08000 | TS – APFW – Alarms window not appearing after a session times out |
| D-08040 | TS – Old databases open in 20 without needing to update |
| D-08061 | LC – CF/FR –Truncation issue occurred in Select Contacts dialog. |
| D-08065 | LC_FR/DE/CF Truncation issue occurred in Act! Update Details dialog. |
| D-08071 | LC – CF/FR Truncation issue occurred in Contact Merge Options dialog when import database. |
| D-08080 | APFW – IE – Selecting “delete all occurrences” of recurring activities still only deletes one |
| D-08082 | LC-DE Truncation issue occurred on the ‘Create, edit, or delete drop-down lists’ dialog. |
| D-08084 | LC – CF/FR Truncation issue occurred in Opportunity Graph Options dialog. |
| D-08085 | LC – DE/CF/FR APFW – Truncation issue occurred in Opportunity Pipeline Options dialog. |
| D-08086 | TS – ISPA.exe runs at 100% CPU on TS environments. |
| D-08089 | LC – CF ‘Share’ button is not translated to French on Open/Share database dialog. |
| D-08095 | LC-FR/CF/DE – Translation issue occur during the creation of custom tables. |
| D-08097 | LC – FR/CF/DE ‘Delete local preferences’ prompt box is not translated to French/Germany. |
| D-08098 | LC – FR/CF/DE Some contents are not translated to French/Germany in Map Entity Fields page for Custom Tables. |
| D-08100 | LC – FR/CF/DE Translation issue occur in Customize Columns dialog for Custom Tables. |
| D-08101 | TS – APFW – History Result incorrect when sending an aem campaign via Web. |
| D-08103 | TS – Email address from Outlook contact is used instead of email address in Act!. |
| D-08110 | LC – FR/CF/DE The prompt box name – ‘Custom Tables’ is not translated to French/German. |
| D-08111 | LC-FR/CF/DE – The contents of all prompt boxes are not translated to French and German when edit a record in the custom table. |
| D-08113 | LC – FR/CF/DE – Truncation issue occurs in Mail Merge Wizard (7 of 7) dialog when mail merge by E-mail. |
| D-08115 | TS – Upgrading Pro Databases to Premium 20.1 does not always update the Product Tier correctly. |
| D-08118 | LC-DE Truncation issue occurred for ‘This contact is dynamically included in the groups listed below’ on the ‘Dynamic Groups Membership’ dialog. |
| D-08123 | LC – DE/CF/FR The ‘company field’ is overlapped by the field selection box in Define Fields dialog. |
| D-08124 | LC – DE ‘Browse…’ button is wrapped in Import List Items dialog. |
| D-08129 | TS – History has no line break after the Regarding field in preview pane |
| D-08135 | TS – APFW – Unable to schedule an activity series in Chrome when one of the activities is in the past. |
| D-08151 | APFW-Custom Tables-Create a 2 Number fields and a Calculated Numeric field, using the Number fields, in Custom table via APFW gives errors |
| D-08153 | APFW – Custom Tables – Creating a Field in Custom Tables before creating a custom table logs user out of APFW |
| D-08154 | APFW – Custom Tables – Editing a custom table calculated field gives an error. |
| D-08155 | APFW – Custom Tables – Cannot edit custom table field name. |
| D-08158 | APFW-Custom tables-Clicking on Picture field in Custom table Layout Designer for Web gives error |
| D-08162 | APFW-Custom Tables-Create 2 Picture fields in Custom table and add an Image in each of the fields via APFW, last Image added, overrides both fields |
| D-08167 | APFW – Custom Tables – Industry Template Library option is unresponsive |
| D-08170 | Custom Tables-Creating a Calculated field, based on Numerics, does not validate formula. |
| D-08200 | TS – Web Info tab – Open Browser link uses IE and not default browser |
| D-08201 | LC-FR : Missing translation for “Address” in Contact detail view. |
| D-08209 | Pressing keyboard shortcut Ctrl+F5 when viewing AEM in Act! causes an error: Object reference not set to an instance of an object. |
| D-08224 | Custom Tables – Calculated fields on Custom tables, break Schema export |
| D-08231 | Deleting Series causes popup for delete recurring activity |
| D-08236 | (Chrome) Warning in activity series doesn’t let you continue |
| D-08260 | Groups tree doesn’t stick when navigating away |
| B-12006 | Add Documents tab option to save selected file locally |
| B-11493 | Add ID/Status to the Create Act! Contact dialog in Outlook |
| B-11766 | APFW – Left align the big button menu |
| B-10890 | APFW – Managing opportunity processes to use same terminology as windows |
| B-12011 | APFW – Reduce Act! icon file size |
| B-12007 | Contact column should display by default on Group and Company history tab |
| B-12009 | Display preferences tabs on two rows |
| B-12012 | Enable ‘Look for’ field in list views by default |
| B-12010 | Move Lookup > Favorites further down the menu |
| B-12008 | Remove inactive paging controls under the calendar task view |
| B-12038 | SDK – Add event where a contact, group or company is added to an opportunity |
| B-12036 | SDK – Add events where opportunity total is modified or recalculated |
| B-12037 | SDK – Add events where relationship is added to a contact |
| B-12035 | SDK – Add open and close events for the layout editor |
| B-12039 | SDK – Provide consistent event for LayoutLoaded |
| B-12034 | SDK – Record Created events are inconsistent or missing |
| B-11646 | Update Act! Notification text to point at our ‘What’s Fixed’ KB |
| B-12021 | Allow ‘Create Lookup’ from multiple selected companies (Windows Client) |
| B-12001 | APFW – version numbers displayed should match windows client |
| B-12057 | Add preference to only attach histories to contact and NOT my record on auto-attach histories. |
Version 20.1
Update 5
Requires: Pro, Premium, Premium (access via web)
| Issue Number | Description |
| D-08102 | Using email attachment type ‘Email subject, message and all attachments’ also adds the email to the history details. |
| D-08075 | When opening an email in Outlook from history, the respond options are missing and it’s editable. |
| D-08052 | Unable to schedule database sync. |
| D-08049 | Chrome – New password dialog for “Update Outlook Integration” causes refresh in Chrome and never downloads integration. |
| D-07998 | APFW – Entire contents of email shows in regarding and details column of histories. |
| D-07996 | Address book error appears when sending emails immediately following Act! install. |
| D-07634 | Navigation pane – lookup menu allows input of any data in field name. |
| D-08132 | Using new web Outlook Activity Sync (via API) fails with non-US regional settings |
Version 20.1
Update 4
Requires: Pro, Premium, Premium (access via web)
| Issue Number | Description |
| D-08077 | Allow history creation for emails sent from a user of this database to another user setting not respected. |
| D-08024 | APFW – Custom Tables – Error trying to move individual columns using Customize Columns |
| D-08013 | Outlook Sync can only sync a maximum of 6 activity types |
| D-07992 | APFW Mobile fails to show calendar entry in list, day or month views |
| D-08015 | Quick Attach window shows a previously unattached email. |
| D-08052 | Unable to schedule database sync |
| D-08049 | Chrome – New password dialog for “update outlook integration” causes refresh in Chrome and never downloads integration |
| D-08047 | APFW – Specific Custom Tables schemas don’t load layout |
| D-08036 | Insight API token call is synchronous and it slows first time APC logons |
| D-08055 | Premium Plus license check can lead to degraded performance |
| D-08003 | APFW – Outlook contact and calendar sync fails |
Version 20.1
Update 3
Requires: Pro, Premium, Premium (access via web)
| Issue Number | Description |
| D-07977 | Unable to mail merge to email using TPL template |
| D-08027 | Shared v20.0 database cannot be accessed until db upgrade is run locally |
Version 20.1
Update 2 (included in Update 3)
Requires: Pro, Premium, Premium (access via web)
| Issue Number | Description |
| D-08037 | AWA error during installation |
| D-08038 | APFW – Mail merge fields not populated when viewing sent ADT template via Outlook |
Version 20.0
Update 7
Requires: Premium (access via web)
| Issue Number | Description |
| D-04427 | APFW – Contacts slow to load if large volume of history entries |
| D-07948 | Resolve Telerik security vulnerability CVE2017-11317 |
Version 20.0
Update 7
Requires: Premium (access via web)
| Issue Number | Description |
| D-07975 | APFW – Creating contact with activity tab displayed causes logout |
Version 20.0
Update 6
Requires: Premium (access via web)
| Issue Number | Description |
| D-04427 | APFW – Contacts slow to load if large volume of history entries |
| D-07948 | Resolve Telerik security vulnerability CVE2017-11317 |
Version 20.0
Update 5
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-07771 | FR/DE – Insight charts show months in English |
| D-05340 | FR/CF – Some unlocalized text display on a new database |
| D-07724 | FR/DE – Truncation in Delete Recurring Activity dialog. |
| D-07769 | FR – Freeze columns functionality not usable |
| D-07728 | APFW – Login page is not localized |
| D-05606 | APFW – DE/CF the word browse is untranslated after clicking add document |
| D-07034 | FR/DE – APFW: Contact Report can’t be created successfully |
| D-07774 | FR/DE – AEM top menu not localized in APFW |
| D-07757 | APFW – DE/CF there is no response after clicked the login button on APFW login page |
| D-07776 | FR/DE – Call list columns show English when populated |
| D-07811 | DE – Text Cut off on Insight button |
| D-07807 | FR/DE – Add Chart button missing text in Insight |
Version 20.0
Update 4
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-07651 | Insight does not load if WebAPI is on a different domain |
| D-07632 | Windows – History dialog – scroll bar does not appear when text is longer than allocated space |
| D-07607 | APFW – Act Icon is still Blue on Chrome tab |
| D-07652 | Deleting an activity should change edit date |
Version 20.0
Update 3
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-07585 | Act! Insight currency is always dollars |
| D-07589 | APFW – AEM loading performance improvements |
| D-07596 | AEM – Overview screen does not display correctly on all screens. |
| D-07257 | Windows – Closing Act! while AEM views are loading can result in crash |
| D-07513 | Various Swiftpage emarketing features give an object reference error |
| D-07577 | When startup view is Contact Detail, no longer goes directly to MyRecord. |
Version 20.0
Update 2
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-07406 | Unable to register Act! Pro |
| D-07556 | ‘Contact’ and ‘Share With’ columns can’t be added to any list views |
Version 20.0
Update 1
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-05438 | Changes to history recording on individual emails is ignored. |
| D-05763 | APFW – IE11 – The Alt+L keyboard shortcut is invalid on the “Schedule Activity” page. |
| D-05808 | APFW – Mail Merge > There are no attachment in the received email after sending with the attached document. |
| D-07309 | AEM – Call List loading contacts in batches of 200, missing last batch |
| D-07487 | APFW – Group Name lookup returns all groups. |
| D-07504 | v20 UI – Display issue with dropdown to select lookup field in navbar |
| D-07509 | Insight: On lookup section – Related Tasks “Print Current Screen” is not working |
| D-07514 | APFW – AEM – thumbnails being loaded over HTTP when accessing web via HTTPS |
| D-07524 | APFW – Server Error message displays on Emarketing page after log on AEM. |
| D-07537 | APFW – Cannot remove a document added to the Documents tab |
| D-07261 | LC – Days in Stage fields missing from LC layouts |
| D-05605 | LC – APFW – CF/FR/DE – Text truncation displays on Contact Access tab. |
| D-05969 | TS – LC – Message when upgrading to v19 about new rep2 reports. |
Version 19
Service Pack 2
Requires: Pro/Premium/Premium (access via web)
Service Pack 2
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-05863 | APFW – Rich text created in web or windows do not display correctly on the other |
| D-05855 | Act! Address Book Type missing because MAPISVC.inf is in wrong location. |
| D-05849 | The new database can’t be created when we install SQL Server 2012 Standard. |
| D-05843 | APFW – Dates filter-The Dates filter for tabs decreases once each time you click it |
| D-05839 | APFW – Issue with Shift Click multi-selecting in alarms window |
| D-05837 | User can’t use the feature of Emarketing properly. |
| D-05835 | APFW – Edit-> Replace Field: The entire page is refreshed automatically after clicked the ‘Cancel’ button. |
| D-05830 | APFW – Chrome – Relate Contact – two scroll bars in the bottom two “relate contacts” drop-downs |
| D-05827 | Chrome – Schedule activity from non-activity-related main views causes full screen refresh |
| D-05826 | Chrome – Schedule activity from Dashboard view causes full screen refresh |
| D-05825 | Chrome – Schedule activity from Task List view causes full screen refresh |
| D-05824 | Chrome – Schedule activity from Company detail view causes full screen refresh |
| D-05823 | Chrome – Schedule activity from Group detail view causes full screen refresh |
| D-05821 | APFW – Hide inactive users is not a global setting for Calendar “Select Users” |
| D-05816 | APFW – IE11 – The toolbar of RTF is partially covered by gray area after unchecked the “Add Details to History” option. |
| D-05810 | APFW – Create Company From Contact Greyed Out in IE. |
| D-05808 | APFW – Mail Merge>There are no attachment in the received email after sent an email with the attached document. |
| D-05801 | APFW – Set the Act and Outlook calendar synchronization between each other, Outlook calendar cannot be synchronized to the Act! |
| D-05799 | HPP’s need to be able to add more than one subscription serial number on a machine |
| D-05798 | APFW – copying image into note from MS word makes it impossible to save note and causes logout |
| D-05795 | The Act! Application need reboot continuously and cannot be installed successfully. |
| D-05794 | BETA – Act for Web Installation sticks in a reboot loop. |
| D-05785 | BETA – C++ Failed to install error. |
| D-05784 | APFW – Outlook mailbox contacts cannot be synchronized to Act!. |
| D-05783 | APFW – Cannot sync Outlook with APFW installed via IS 2016 |
| D-05781 | APFW – Call activities cannot be synchronized to outlook calendar |
| D-05780 | APFW – Synchronize Calendar: 1-way: Sync Act! to Outlook>Advanced Preferences> Select type, I selected the type that did not sync to the Outlook calendar. |
| D-05779 | APFW – “Synchronize Calendar: 2-way: Sync Act! and Outlook with each other” settings cannot take effect. |
| D-05774 | APFW – Opportunities List View export to excel, there is no data in the excel table. |
| D-05772 | APFW – IE11- The “Private” layout not aligned with the button box in the Record History dialog box. |
| D-05765 | APFW – Opportunity detail view: The control of Probability do not display properly |
| D-05760 | Changing the type of an activity when scheduling sets all dates and times to ‘undefined’ |
| D-05758 | On the “Act! Diagnostics” Dialog box, the “Change Time Zone” feature still can be used even if we input wrong password for the database. |
| D-05757 | On the “Act! Diagnostics” dialog box, an error pops up after clicked “SQLDiagSnapshot” or “SQLDiagMonitor ” button on the “Server-SQL Diagnostics” page. |
| D-05756 | On the “Act! Diagnostics” dialog box, an error pop up after clicked “Server Configuration Manager” button on the Server-Server Security page. |
| D-05755 | The “Apply” and “Cancel” button doesn’t display after clicked the “Server Settings” button. |
| D-05754 | The introduced place can be edited and the password can’t be changed after clicked “Reset SQL Password” button. |
| D-05750 | Outlook sync history log sporadically deleted during syncs |
| D-05749 | Need new licensing SKU for 19.2 premium/web perpetual |
| D-05745 | The “Next” button can’t be clicked when click back to the previous page. |
| D-05739 | APFW – The words “Automatically update this field without prompting the user” displays non-English language in Update Field page. |
| D-05728 | APFW – New Contact retains Documents tab contents. |
| D-05725 | End User License Agreement- The End User License Agreement displays previous version information. |
| D-05710 | APFW – Clicking on email address in detail view of contact in Chrome v57 does nothing. |
| D-05707 | APFW – Multi Select drop down missing bottom item from list. |
| D-05695 | APFW – Error messages in Event Viewer show username and password in plain text. |
| D-05692 | The default value of “Campaign Date” is not “Last 30 days”. |
| D-05685 | APFW – Chrome – Manage Users – Unable to retain user as a contact when select retain this user’s contact detail after click “Delete User”. |
| D-05683 | APFW – Write>Email message not working in Chrome |
| D-05682 | API no longer validates Business Care entitlement |
| D-05677 | APFW – After multiple incorrect login attempts don’t get error saying database will be locked for x minutes. |
| D-05676 | APFW – Error when creating drop down list. |
| D-05672 | APFW – Alarms not appearing after closing tab with alarms window open. |
| D-05671 | APFW – Chrome – Define Fields – The Created Calculated field dialog returns to Home page automatically when click “OK” button in the “Validate Formula” dialog box. |
| D-05670 | Outlook Integration will fail when Act! run as admin and Outlook open and not run as admin |
| D-05647 | APFW – Able to create a remote database starting with numbers |
| D-05646 | Layout selector prefixes all layout names with “Basic Contact Layout” |
| D-05643 | APFW – Unable to schedule activities if not viewing own calendar in Chrome. |
| D-05632 | APFW – Manager Users cannot unlock/lock database via web. |
| D-05619 | Outlook Activity Sync Deletes Calendar entries from Act! |
| D-05617 | Opt-outs not setting back to false when Download Campaign history |
| D-05603 | Copying and pasting an activity causes an object reference error |
| D-05602 | Act.Outlook64.service should not run on 64 bit machines with 32 bit office |
| D-05581 | Missing column label in Copy Contact Data |
| D-05573 | APFW – When using Edit > Replace, OK button doesn’t become active if info pasted into the box. |
| D-05552 | 19.1 – Copyright is still 2016 in mobile client. |
| D-05545 | APFW – Sort order on Opportunity list is not maintained on second and subsequent pages. |
| D-05536 | Note preview remains when switching to a company with no notes |
| D-05517 | Prem – Alarms – Some cleared timeless activities are displaying alarms after upgrade to 19.0 |
| D-05516 | Prompted to install ‘Web API’ instead of ‘Act Connect Link’ at end of Premium install. |
| D-05468 | Social Updates tab gives error on Facebook. |
| D-05462 | APFW – Going to Detail View from a Lookup resets the lookup. |
| D-05458 | Colour Schemes in Act!. |
| D-05453 | APFW – Logged out of database when entering a note after running a report. |
| D-05358 | APFW – Cannot Delete or Duplicate Opportunities in List View |
| D-05315 | APFW – Logging onto APFW with a space as the User Name gives an infinite login display |
| D-05313 | Unable to add new opportunity after changing Weighted Total decimal places. |
| D-05308 | Clicking default checkbox when setting up outlook email makes error pop up |
| D-05264 | Database left locked after closing Tools>Define using ‘x’ in Chrome. |
| D-05164 | Date and Time information display incorrectly when Export Task List to Excel |
| D-05133 | Original Scheduled date in Schedule Activity dialog is truncated |
| D-05109 | APFW – Chrome – Advanced query from first value does not show operators |
| D-05050 | Installer – Installer does not detect SQL 2016 Standard is installed |
| D-05005 | Spelling error on dialog notifying when no Smart Tasks available |
| D-04984 | APFW – Reports containing German characters in the name do not run |
| D-04934 | APFW – Calendar – Monthly – Navigating with the Arrows does not (always) refresh the Calendar View Correctly |
| D-04901 | APFW – Calendar view – New session reverts to monthly view |
| D-04789 | Chrome – Select the item of “Dates” on Task List page cause a full screen refresh. |
| D-04767 | APFW-When the Company menu is expanded, the Update Linked Contacts menu option isn’t grayed out. |
| D-04741 | Chrome – Close a schedule Activity dialog cause a full screen refresh. |
| D-04733 | Chrome – Opportunities – “Adding/Editing a Note record” causes a full screen refresh |
| D-04730 | Chrome – Opportunities -“creating a new activity” causes a full screen refresh |
| D-04725 | Chrome – Opportunities – Add / Edit Product causes a full screen refresh |
| D-04724 | Chrome – Contacts – Add/edit a relationship causes a full screen refresh |
| D-04723 | Chrome – Delete a secondary contact record causes a full screen refresh |
| D-04717 | APFW – Contact – History Tab — retain data from another contact when creating a new contact |
| D-04705 | Chrome – Contact – History Tab-Editing a history record cause a full screen refresh. |
| D-04702 | Chrome – Contact – Activities Tab-Create new activity cause a full screen refresh. |
| D-04657 | Alarms Dialog – Customer reports Snoozing large numbers of alarms does not work. |
| D-04641 | Facebook page on web info tab coming up with error. |
| D-04636 | Chrome – RTF Toolbar Font Size control sets size to max – cannot reset or change to other values. |
| D-04599 | Missing a space between ”calendar” and “to” on the Advanced Preferences dialog of Synchronize Calendar |
| D-04405 | UK – Registration Wizard localization error – changes “Statement” to “Countyment” |
| D-04141 | APFW – Different Alarm Snooze options between Web and Software client. |
| D-04092 | Images in templates show as attachments when merged through v18 |
| D-03998 | APFW – Chrome – When creating a new note, shows multiple fonts as default. |
| D-03899 | Activity Icons – Custom Activity Icons default to Paperclip Icon |
| D-03890 | Activity Icons – Custom Activity Icons default to Black background. |
| D-03875 | Option to hide Universal Search box is ignored after restart of Act! |
| D-03751 | APFW – Advanced Query – Save icon Stretches when leaving value field |
| D-03569 | APFW – Chrome – Customize Column options pop up window is not opened in dashboard |
| D-03467 | APFW – Record History – The behaviour of font and size dropdown selection is not functioning properly |
| D-03466 | Chrome: Record History – On clicking upon ‘Theme fonts and Size’ dropdown two scrollbars getting displayed |
| D-03465 | Chrome: Record History – Spell check icon is missing |
| D-03462 | Reports – IE10/IE11 – Tabs and options are not the same as in chrome browser for contacts & Gross Margin |
| D-03461 | Reports – IE10/IE11 – Tabs and options are not the same as in chrome browser for Pipe line and sales |
| D-03460 | Reports – IE10/IE11 – Tabs and options are not the same as in chrome browser for histories |
| D-03459 | Reports – IE10/IE11 – Tabs and options are not the same as in chrome browser for Groups |
| D-03458 | Ultrawebgrid-Reports – IE10/IE11 – Tabs and options are not the same as in chrome browser for opportunities |
| D-03457 | UltrawebGrid-Reports – IE10/IE11 – Tabs and options are not the same as in chrome browser for company |
| D-03315 | Calendar shrunk in Reports -> Contacts Reports, calendar size should be same for From and To fields |
| D-02671 | An Error pops up when click save button after removed contact activities tab. |
| D-02585 | KB link in installer error message is incorrect – points to Sage link |
| D-02582 | Calendar banners overlapping. |
| D-02521 | APFW – IE11 – Dashboard: Truncation occurred about OK and Cancel button at the bottom of the filter dialog. |
Version 19
Service Pack 1
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-04775 | TS – APFW – Groups/Companies tab not updating when move through contacts. |
| D-04898 | LC – TS – APFW – Work Week Calendar shows current day as first day of the week. |
| D-04899 | LC – TS – APFW – Cannot change work week viewed using the mini calendar. |
| D-04924 | LC Update Windows Clients with 19.0 EULA – All regions/tiers/languages |
| D-04925 | LC Update Web Client with 19.0 EULA – All regions/languages |
| D-04931 | LC – Update installers with 19.0 Branded Graphics – All tiers/languages |
| D-04950 | LC – APFW – CF – AEM – Send Email Campaign dialog = Untranslated Strings |
| D-04952 | LC – APFW – DE – AEM – Send Email Campaign dialog = Untranslated Strings |
| D-04968 | LC – APFW – DE – AEM – Main Pane in Browsers = Untranslated Strings |
| D-04969 | LC – APFW – CF – AEM – Main Pane in Browsers = Untranslated Strings |
| D-04976 | LC- APFW – DE – Menu bar doesn’t show at the top. |
| D-04989 | LC -AEM – incorrect branding on Send Email Campaign confirmation dialog |
| D-05036 | TS – German Silent installer installs English version |
| D-05038 | LC – APFW – DE – Browsers missing Top Menu bar. |
| D-05179 | Pro/Premium/Web (Windows) – Installer does not reliably install .net 3.5 during SQL install – causing install/setup failiures |
| D-05218 | LC – TS – When updating Linked Company / Contact Fields, messaging shown has been changed |
| D-05295 | LC – DE – Truncation in Companies’ Contacts Tab Add/Remove Contacts dialog |
| D-05294 | LC – DE – Truncation in Manage Priorities dialog |
| D-05293 | LC – DE – Truncation in Manage Resources Dilaog |
| D-05291 | LC – DE – Truncation in Conflict Alert dialog |
| D-05289 | LC – DE – Truncation – ? |
| D-05286 | LC – DE – Truncation in Outlook Sync Preferences dialog |
| D-05285 | LC – DE – Truncation in Outlook Integration Preferences |
| D-05284 | LC – DE – Truncation in Outlook integration Preferences Sync Contacts Tab |
| D-05283 | LC – DE – Truncation in Google Integration Preferences |
| D-05281 | LC – DE – Truncation in Mail Merge Wizard |
| D-05280 | LC – DE – Truncation in Mail Merge Wizard Select Template page |
| D-05279 | LC – DE – Truncation in Mail Merge Wizard Select Contact page |
| D-05278 | LC – DE – Truncation in Email Setup Wizard E-Mail page |
| D-05275 | LC – DE – Truncation in Email Setup – Editor page |
| D-05274 | LC – DE – Truncation in Email Setup – Attach to Act! Contacts page |
| D-05273 | LC – DE – Truncation in Email Setup – Activity Invitation page |
| D-05272 | LC – DE – Truncation in Google Sync History Options |
| D-05270 | LC – DE – Truncation – Mail Merge Wizard |
| D-05267 | LC – DE – Truncation in Opportunity Graph Options dialog General Tab |
| D-05352 | LC – DE – Truncation occur on Emarketing Log On dialog |
| D-05351 | LC – FR/CF-Truncation on Quick Print-Set Option-Header/Footer Option page |
| D-05343 | LC – DE – Truncation – “evaluation” line on registration screen wraps and cuts top and bottom out of lines |
| D-05336 | LC – DE – Truncation – Search Button multiple areas |
| D-05329 | LC – FR/CF/DE – Truncation display on Tools -> spelling dialog. |
| D-05328 | LC – DE – Truncation – Quick Print – Portrait mode selection |
| D-05325 | LC – FR/CF/DE – Copyright information is not translated. |
| D-05442 | LC – FR/CF -Truncation in Manage Resources Dialog. |
| D-05448 | LC – FR/CF- Truncation occurs on Filter Activities dialog |
| D-05415 | LC – DE – Truncated text in the Set Password Dialog |
| D-05392 | LC – DE – Truncation of “Updating” text in Synchronizing Contacts Preferences |
| D-05423 | LC – DE – Truncated text on Edit Internet Link |
| D-05424 | LC – DE – Truncated Text in Remove Old Data |
| D-05426 | LC – DE – Truncated text Middle Name |
| D-05418 | LC – DE – Truncated Text in Custom Layout Settings |
| D-05419 | LC – DE – Truncated text on Calendar > Activity Preferences |
| D-05441 | LC – FR/CF – Text truncation display on File > Print > Options dialog. |
| D-05420 | LC – FR/CF – An error display when upgrades the prior-version demo database. |
| D-05445 | LC – FR – Delete confirmation dialog button size |
| D-05447 | LC – DE – Truncated text in Import Assistant |
| D-05372 | LC- DE/FR/CF – APFW – Messy code occur when manage permission on Add Permissions dialog |
| D-05460 | TS – “Object Reference not set to an Instance of an object” when attempting to send an email campaign in AEM. |
| D-05464 | LC – DE – Unable to install Premium on German OS, Win 10, Win 7 |
| D-05470 | TS – APFW – Cannot attach a file to a history in Chrome. |
| D-05475 | LC – DE – Truncated text on Copy/Move Contact Data |
| D-05522 | 19.1 LC & IE anywhere product codes for licensing |
| D-05495 | LC – Update Windows Clients with 19.1 Branded Graphics – All tiers/DE/CF/FR |
| D-05509 | LC – Update Web client with 19.1 Copyright Statement – All tiers/DE/FR/CF |
| D-05508 | LC – Update Windows Clients with 19.1 Copyright Statement – All tiers/DE/FR/CF |
| D-05519 | LC – DE/CF/FR – Missing translation on Installation Screen “Create Installation…” |
| D-05526 | LC – Installer throws dialog boxes which require clickthrough |
| D-05502 | LC – Update installers with 19.1 Branded Graphics – all tiers/DE/FR/CF |
| D-05492 | LC – Update Web Client with 19.1 EULA – DE/FR/CF |
| D-05498 | LC – Update installers with 19.1LC EULA all tiers/DE/FR/CF |
| D-05501 | LC – Update Windows Clients with 19.1 EULA – All tiers/DE/FR/CF |
| D-05561 | LC – DE – CD Browser for Premium does not contain Act! Connect Link feature |
| D-05562 | LC – FR – CD Browser for Premium does not contain Act! Connect Link feature |
| D-05563 | LC – CF – CD Browser for Premium does not contain Act! Connect Link feature |
| D-05537 | Installer – Signatures not consistent across all tiers |
| D-05546 | TS – Act network sync service shows wrong version number. |
Version 19.2
Update 4
Requires: Pro/Premium/Premium (access via web)
Update 4
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-07750 | Performance affected by large amounts of rows in the database preferences table |
| D-07752 | APFW – Notes/History font size not displaying correctly in tab list or preview pane |
Version 19.2
Update 3
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-07200 | 32bit Act.Outlook.Service.exe shows as 64bit in description. Email histories are not attached. |
| D-07075 | APFW – Editing an Email Sent History via web, deletes the detail section. |
| D-07223 | Chrome-Only Company field updated in Contact details page after changed all linked fields in company details page. |
| D-07224 | APFW – Activities added in Chrome do not save information on details tab. |
| D-07228 | APFW – Line breaks show as double spaced when creating new note/history/activity |
| D-07074 | APFW – Logged out of APFW when trying to send AEM campaign with AEM not signed in. |
| D-07130 | APFW – AEM – accounts without call lists reloads continuously |
| D-07218 | APFW – Automatic logout when click E-marketing in the left navigation pane. |
Version 19.2
Update 2
Requires: Pro/Premium
For information regarding Issues fixed in this update, refer to the following knowledgebase article:
Information regarding the release of patches to resolve issues when using Act! with Outlook 2016 and Office 365
Answer ID 38803
Version 19.2
Update 1
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-04092 | Images in mail merge templates show as attachments when sent via email (resolved for Outlook 2010 users only). |
| D-05469 | Social Updates – LinkedIn tab not working. |
| D-05959 | Chrome – Details entered on a scheduled activity are not saved after clicking OK on the General or Recurrence tab. |
| D-05968 | History detail background colour not displayed in desktop application. |
| D-06006 | Chrome – APFW login button disabled if credentials are saved. |
| D-06008 | APFW – Specific RTF formatting in activity or history details causes logouts |
| D-06009 | APFW – No response when clicking ‘Send an Email Campaign’, ‘Manage My Account’ or ‘Manage Sender Profiles’. |
| D-06010 | APFW – Notes/Histories detail foreground colours not displayed in tab list or preview pane. |
| D-07012 | Windows – vCard import does not extract city, state, zip, or country |
| D-07014 | Chrome – Chrome v59 menu options or dialogs using window.open() method open in a new browser tab |
| D-07046 | Windows – Emarketing – AEM Basic accounts get notification when navigating to emarketing page |
Version 19.1
Update 7
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-07426 | Error messages in Event Viewer show username and password in plain text |
Version 19.1
Update 6
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-07200 | 32bit Act.Outlook.Service.exe shows as 64bit in description. Email histories are not attached |
| D-07223 | Chrome – Only Company field updated in Contact details page after changed all linked fields in company details page |
Version 19.1
Update 5
Requires: Pro/Premium
For information regarding Issues fixed in this update, refer to the following knowledgebase article:
Information regarding the release of patches to resolve issues when using Act! with Outlook 2016 and Office 365
Answer ID 38803
Version 19.1
Update 4
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-07014 | Chrome – Chrome 59 menu options or dialogs using window.open() method open in an new browser tab |
| D-05700 | Out of Memory Errors and Red Crosses in Act! |
| D-05680 | Email History Queue Task becomes unresponsive – emails aren’t attached as histories (improves handling of the service and history queue) |
Version 19.1
Update 3
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-04092 | T/S – Images in templates show as attachments when merged through v18 ***Addresses defect for Office 2010 users only*** |
Version 19.1
Update 2
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-05619 | Outlook Activity Sync Deletes Calendar entries from Act! |
| D-05638 | APFW – Scan for duplicates causes logout |
| D-05517 | Cleared timeless activities no longer cleared after update |
Version 19.1
Update 1
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-05427 | LC – DE/FR/CF – An error display when open demo db on environment with office 2010 installed |
| D-05541 | LC – Outlook 2010(64bit) -Cannot sync activities from Outlook to Act!. |
| D-05577 | LC – DE – Missing report templates when trying to open a new report |
Version 19.0
Update 7
Requires: Pro/Premium
For information regarding Issues fixed in this update, refer to the following knowledgebase article:
Information regarding the release of patches to resolve issues when using Act! with Outlook 2016 and Office 365
Answer ID 38803
Version 19
Update 6
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-04092 | T/S – Images in templates show as attachments when merged through v18 ***Addresses defect for Office 2010 users only*** |
Version 19
Update 4
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-04444 | LC – DE – Global Toolbar hard line is too long. |
| D-05292 | LC – DE – Truncation in Schedule Activity Availability Tab |
| D-05288 | LC – DE – Truncation – Activity Series Templates |
| D-05287 | LC – DE – Truncation in Preferences Email & outlook Sync tab |
| D-05277 | LC – DE – Missing Transalation and Truncation in Email System Setup Outlook Address Books page |
| D-05317 | TS – APFW – Word addin cannot generate history if act.Web.OutlookWebServiceAddress is defined |
| D-05356 | LC – FR/CF – Truncation display on “Manage Contact Sync Sets” dialog. |
| D-05346 | LC – DE – Truncation – Copy Move Contact Data Dialog |
| D-05341 | LC – DE/FR/CF- Truncation occurs on Filter dialog |
| D-05339 | LC – FR/CF-Text truncation on set password dialog |
| D-05334 | LC – DE – Truncation – Setup Assistant |
| D-05332 | LC – DE/FR/CF – Unlocalized when select database in Outlook Synchronization Preferences Dialog |
| D-05401 | LC – DE – Truncated and hidden text on “Record not found” query dialog |
| D-05405 | LC – DE – Truncated text in Relate Contact dialog |
| D-05406 | LC – DE – Truncated text on Save Copy As |
| D-05414 | LC – DE – Truncated text in Outlook Sync preferences |
| D-05390 | LC – DE – Truncated text in Activity Reminder |
| D-05421 | TS – Error: “Object reference not set to an instance of an object” when attempting to create/edit/write (other template) using the Act! Word Processor |
| D-05399 | APFW – Timeout closing connections after timeout period even if active |
| D-05417 | TS – 64-bit Outlook crashes when trying to send an email (Office 365) |
| D-05373 | Outlook addins – buttons in toolbar do not sync contacts or calendar in 64-bit Office |
| D-05397 | TS – APFW/APC – Create new contact with Relationships tab selected causes logout |
| D-05375 | LC – DE – Truncation on Preferences > Admin |
| D-05413 | LC – DE – Truncated text on Browse button when adding Address Book to Email Setup Wizard |
| D-05394 | LC – DE/FR – The user list is not saved after adding user in Manage Sender Profiles dialog |
Version 19
Update 3
Requires: Pro/Premium/Premium (access via web)
- Fixes an issue where Mail Merge would fail to function after Update 2 is applied.
- Fixes an issue where new Report format (.rep2) files would not appear for databases not located on C: drives.
Version 19
Update 2
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-05342 | Error in act.outlook64.service when installed on non-english OS |
| D-05363 | APC – Outlook Integration “Cannot access a disposed object” on second contact sync |
Version 19
Update 1
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-04352 | Customer issue – Mail Merge performs sporadically. |
| D-04510 | APFW – Act.Integration crashes when sending activity invitations |
| D-04653 | TS – Syncing a recurring activity to Outlook creates one extra ocurrence. |
| D-05122 | TS – Outlook Contact Sync doesn’t adhere to the defined sync set |
| D-05156 | APFW – Contact Sync throws “Cannot access a disposed object” Error for office 64bit outlook |
| D-05299 | TS – When using the “E-mail Document” button, the path of the attachment is showing in the name of the attachment in Outlook |
| D-05256 | Calendar Invite displays “Object reference not set to an instance of an object” error |
| D-05251 | APFW – Act.Integration is crashing when trying to open preferences (32 bit machines) |
Version 18
Service Pack 2 (includes Update 1)
Requires: Pro/Premium/Premium (access via web)
Service Pack 2 (includes Update 1)
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-04544 | ActDiag – Clear Out Licences not working |
| D-04592 | APFW – Trial mode web.config entries contain unsecure references to buy now |
| D-04518 | TS – APFW/APC – Returned to login screen when switching between companies. |
| D-04533 | TS – APFW – Custom date range option is missing from web task list/history list when using Chrome. |
| D-04677 | Premium CD Browser needs to refer to Act! Connect Link. |
| D-04551 | TS – APFW – Contact Record Creation Options not honoured when creating contact from company. |
| D-04532 | TS – APFW – Export to Excel in Opportunities not exporting correct list. |
| D-04562 | TS – APFW – Cannot multi select on history list. |
| D-04610 | Upgrade installation – Unable to Open Act when upgrading from 18.1 to 18.2 |
| D-04632 | Pro installation follows with a prompt to install the Web API. |
| D-04633 | Web API prompt verbiage references Marketplace. |
| D-04674 | Update package for Premium doesn’t install Act Connect Link. |
| D-04676 | AU Premium demo requires update after install. |
| D-04413 | Groups – Lead capture Tab – Rename “Lead Capture” Tab to ” Web forms” in Windows and web for Int Eng, FRE, CFR, DE |
| D-04480 | Do not allow more than one subscription serial in Act! |
| D-04634 | Need translated URLs for the new Act Connect page logic. |
| D-04556 | TS – APFW – Notes Tab not refreshing when creating a new contact |
| D-04297 | TS – Opportunities slow to save after upgrade to v18. |
| D-04515 | APFW – Opportunity Lookup icon is disabled |
| D-04530 | TS – APFW – Selecting custom date range just shows today. |
| D-04531 | TS – APFW – Attempting to set a custom date range causes APFW to hang in IE. |
| D-04542 | TS – APFW – Second opportunity being created when adding product to an opportunity in Chrome if done from the drop down menu. |
| D-04541 | TS – LC – Applying changes made in Preferences gives Object Reference error |
| D-04645 | Manage Users -Web API permission display name is ” ||Permissions_MAX64=Web API Access|| “ |
| D-04513 | LC – WEB – After selecting a Favorite Report, the lower grid blanks out. |
| D-04523 | APC – IE11 – Non-Secure content prompt for IE11 when navigating to APC Logon page |
| D-04524 | APC – IE11 – Non-Secure content prompt for IE11 when navigating to Opportunity List View |
| D-04525 | APC – IE11 – Non-Secure content prompt for IE11 when navigating to Group List View |
| D-04527 | Web – Default Web Info links need to be secure. |
| D-03909 | APFW – Calendar- Cleared Activity Preference Set To Grey, but Showing Strikethrough |
| D-04640 | TS – APFW – Unable to grant calendar access using Chrome. |
| D-04652 | TS – APFW – Cannot delete entry from drop down list in Chrome. |
| D-02506 | APFW – IE11 – Define fields: The size of vertical scroll bars needs adjust in calculated define fields dialog. |
| D-04416 | TS – APFW – ‘Location’ field missing from customise columns on activities tabs. |
| D-04667 | Creating a Contact from a Company takes user elsewhere. |
| D-04678 | Selecting a Contact from the Group tab goes to the first contact in the list. |
| D-04679 | APFW – Selecting a Contact from the Company tab goes to the first contact in the list. |
| D-02748 | Move DB retains a duplicate copy of supplemental files in original location |
| D-02664 | History is not be generated after make some changes to the calculated field when the calculated field history generator is enabled. |
| D-04620 | Emarketing – Object reference Error when trying to use AEM with expired token. |
| D-04276 | LC – German – Export Wizard has funky button overlap. |
| D-02665 | User defined activity type cannot display in History List -> Types filter -> “Activity Histories”. |
| D-04666 | LC – APFW – The prompt of Web API installation is untranslated in French, French-Canadian, and German |
| D-04474 | Using VCR Arrows and then peforming a browser refresh refreshes to another contact in the lookup. |
| D-04672 | LC-DE- Web- Menu bar doesn’t show at the top |
| D-02719 | SAPM: Start Time Field Set to Server Timezone for Follow Up Activities |
| D-02700 | SAPM: The previously selected criteria cannot be removed after deselecting previously selected criteria and saving the group. |
| D-04448 | ACC – Performance – actApplication_CurrentOpportunityChanged fires multiple times |
| D-04560 | TS – Default filters in Opportunities show ‘None’ for stage instead of ‘All’ |
| D-04648 | TS – APFW – Tools > Customise Columns doesn’t work in Opportunities list view. |
| D-04659 | TS – APFW – Clicking to create a new Opportunity refreshes the current Opportunity view. |
Version 18
Service Pack 1
Requires: Pro/Premium/Premium (access via web)
| Issue Number | Description |
| D-04085 | Web – Relationship details box size is too large, requires scroll bars. |
| D-03782 | APFW-Dashboard- Deleting the same activity from different browsers doesn’t show a proper error message |
| D-03913 | Framework error on Exiting Act |
| D-04161 | APFW – Calendar – mini calendar always uses the server date and time for the mini calendar funtions |
| D-04206 | APFW – Calendar Recap list – Any Calendar view – Recap item link will not open the related activity. |
| D-04164 | APFW – Cannot tab out of County field when creating a new contact. |
| D-04193 | APFW – Can’t select a contact from the task list if the contact’s name is blank. |
| D-04218 | APFW:An warning message pops up when trying to Send to Act a note, history, or activity. |
| D-04217 | Scratchpad Web needs branding update |
| D-04184 | APFW – Activity text colour is not displayed in task list on web. |
| D-04238 | APFW – Calendar – Any view – Timezone Inconsistencies |
| D-04146 | APFW – Chrome – Session Timeout does not present “Continue” dialog and creates redirect loop |
| D-04115 | TS – Define Sync Set button doesn’t work when downloaded from Act For Web. |
| D-04233 | APFW – Navigating to Calendar View logs off user not running on English language Windows OS. |
| D-04180 | Web – Write Letter generates error when using Act Word Processor |
| D-04226 | APFW – Chrome mostly – startup preferences aren’t honored if you close the browser. |
| D-04210 | APFW – When “Daily Calendar” is selected as the start-up view , it is displaying monthly view calendar instead of Daily view calendar |
| D-04188 | Open Database dialog deformed on FR/CF |
| D-04235 | Blank mail merge fields don’t collapse if there are two blanks on the same row. |
| D-04293 | APFW – When encountering a Notes details field with invalid characters, Web Clients are logged out. |
| D-04230 | MOBILE – Cannot dial phone number containing country code since it is not preceded by “+” sign |
| D-04213 | Notifications download message is confusing. |
| D-04284 | CF – Registration Wizard page 4 has untranslated text. |
| D-04194 | DE – LC – Exporting calculated fields causes an error in the export wizard. |
| D-04303 | Create contact while opps tab is open crashes APFW |
| D-04191 | TS – Dropdown value not saved – Windows |
| D-03682 | MOBILE – After clearing text in search field, scrolling in any view is disabled on iPhone with iOS 9 |
| D-04414 | Web – Internal Server Error 500 after upgrade to 18.1 from 18.0 |
| D-04365 | TS – APFW – No scroll bars when adding an opportunity to companies. |
| D-04337 | BETA – Web API installation is not localised |
| D-04324 | CF- LC – Clear Activity View has display issues. |
| D-04317 | CF display issues -Emarketing View |
| D-04346 | CF – translation change needed for Include sub Groups on Group List. |
| D-04319 | APFW – Opportunities – Email button brings in the wrong email address |
| D-04318 | TS – APFW – Images in a layout get put to the front after upgrading a DB from v17.1 to v18. |
| D-04353 | German -Scheduler Wizard has two pages with display issues. |
| D-04359 | BETA – DE – Some Company tabs not translated |
| D-04336 | DE – Update CD Browser Links. |
| D-04335 | FR – Update CD Browser Links. |
| D-04351 | German – Kontakte synchronisieren view has a couple display issues. |
| D-04374 | BETA – DE – Manage Subscription option uses US redirect |
| D-04370 | BETA – Lookup of Favourite Contacts locks the Contact Detail view |
| D-04402 | T/S – APFW – IE only – Can’t select item from Alarms dialog list. |
| D-04349 | TS – Cannot set a default value on selected fields. |
| D-04345 | TS – Lookup displays correct number, but incorrect groups from a lookup |
| D-04103 | T/S – APFW – No scroll bar in Alarms window. |
| D-04338 | BETA – FR – Alarms dialogue ‘show/hide more details’ text overlaps button |
| D-04341 | BETA – FR – Scheduling dialogue text to use a banner is truncated |
| D-04342 | BETA – FR – Open database dialogue buttons are truncated |
| D-04369 | BETA – DE – Manage Add-ons has untranslated buttons |
| D-04361 | BETA – DE – Contact Layout 1366 x 768 not translated |
| D-04356 | German -Sync panel Wizard Home has display issues. |
| D-04357 | German – Two Remote Create pages have display issues. |
| D-04355 | German -Update Salutation dialog has display issue. |
| D-04360 | BETA – DE – Up button when viewing divisions or subgroups is too small for text |
| D-04404 | Minor upgrade needs to check for slipstreams. |
| D-04388 | APFW – Can’t Log In To Web On German Upgrade |
| D-04430 | German – Preferences > Act! E-mail Editor button truncation issue. |
| D-04395 | German – Preferences > Act! E-mail Editor truncation issues. |
| D-04393 | German – Preferences > Calendar & Activities > Calendar Preferences dupe line issue |
| D-04394 | German – Preferences > General> Salutation Preferences display issues. |
| D-04311 | TS – Selecting multiple Companies in Company List view, or Groups in Group List, does not populate contact emails when selecting Write > Email message |
| D-04166 | Call List – Last updated field is using UTC +7 when using time and now users profile settings |
| D-04196 | APFW – Cannot multi-select on task list. |
| D-04220 | TS – Unable to create new layout tab with a name that has already been used. |
| D-04224 | Win – If the user has not verified their primary AEM email address, Send an Email Campaign will throw an Obj Ref Error, not a friendly message. |
| D-04189 | French Nav Bar defaults to scrunched up. |
| D-04237 | New In-product URLs Required for the Act! Connect View |
| D-04290 | Per Andrew change text color in navbar for better contrast |
| D-04066 | APFW – Timeless activities not displayed in calendar view. |
| D-04292 | APFW- Chrome – Add selected to Company/Group/Delete selected contact do not function. |
| D-04354 | German – Registration Wizard Info page has display issue. |
| D-04363 | BETA – DE – Preferences dialogue has a number of truncations |
| D-04371 | BETA – DE – Calendar preferences contains Monday twice |
| D-04364 | BETA – DE – Truncation in various menu options |
Version 18.2
Update 6
Requires: Pro/PremiumFor information regarding Issues fixed in this update, refer to the following knowledgebase article:
Update 6
Requires: Pro/PremiumFor information regarding Issues fixed in this update, refer to the following knowledgebase article:
Information regarding the release of patches to resolve issues when using Act! with Outlook 2016 and Office 365
Answer ID 38803
Version 18.2
Update 5
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)
| Issue Number | Description |
| D-04092 | Images in templates show as attachments when merged through v18 ***Addresses defect for Office 2010 users only*** |
Version 18.2
Update 4
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)
| Issue Number | Description |
| D-05027 | Web Client – Activities ‘Scheduled with’ did not navigate to the correct Contact |
| D-05028 | Web Client – History List Contact Links do not navigate to the correct Contact |
| D-05029 | Web Client – Search Results Contact Links do not navigate to the correct Contact |
| D-05030 | Web Client – Calendar displayed “date here” instead of the proper date |
| D-05031 | Web Client – Cannot change work week viewed using the mini calendar |
| D-05032 | Web Client – Work Week Calendar shows current day as first day of the week. |
| D-04922 | Licenses now support more than 500 seats |
| D-04941 | Saving Preference changes would fail in German, French, and French Canadian products |
Version 18.2
Update 2
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)
| Issue Number | Description |
| D-04873 | Invalid ChartFX Gauges License error on dashboard component |
| D-04297 | Opportunities slow to save |
Version 18.1
Update 5
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)
| Issue Number | Description |
| D-04872 | Invalid ChartFX Gauges License error on dashboard component |
| D-04692 | Opportunities slow to save |
Version 18.1
Update 3
Requires: Act! Premium (access via web) SP1
| Issue Number | Description |
| D-04192 | TS – APFW – Dropdown value not saved to database |
| D-04319 | APFW – Opportunities – Email button brings in the wrong email address |
| D-04371 | DE – Calendar preferences contains Monday twice |
| D-04487 | APFW – Contact List View Customize columns does not function |
| D-04493 | CF/DE Web – Add Document button doesn’t work. |
| D-04495 | CF-Preferences- Untranslated line on Calendar Preferences |
| D-04496 | CF/FR-Preferences- Display issues on Composing options. |
| D-04497 | CF-Preferences- Display issues on Dialer Preferences |
| D-04498 | CF-Preferences- Display issues on Record Creation Options |
| D-04499 | CF-Preferences- Display issues on Composing options Signature dialog |
| D-04502 | DE – WEB – CHROME – Can’t Access Web FORMS Tab from Web Client |
| D-04504 | DE/CF – WEB -Favorites column doesn’t show on Reports view |
| D-04505 | Internet Sync Service needs to check syncconfig xml periodically to include new databases. |
| D-04508 | LC – APFW – Errors displayed when Installing Act! Integration in French, French-Canadian, and German |
Version 18
Update 7
Requires: Act! Premium (access via web)
| Issue Number | Description |
| D-04245 | APFW – Calendar – Any view – Timezone Inconsistencies |
| D-04187 | APFW – Calendar – mini calendar always uses the server date and time for the mini calendar funtions |
| D-04229 | APFW – Navigating to Calendar View logs off user not running on English language Windows OS. |
| D-04249 | APFW – Remove redundant Today button |
| D-04178 | APFW – Schedule ActivityDialog – Dialog pulling server time instead of client time. |
| D-04186 | APFW – Today button on calendar takes you to the wrong date. |
| D-04182 | Change filestreams in licensing to be more friendly in large hosted environments |
Version 18
Update 6
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)
| Issue Number | Description |
| D-04113, D-04114 | Web – Chrome – Advanced query feature can’t be used with Chrome. |
| D-04119 | Web – Companies List View – cannot export to Excel |
| D-04120 | Web – The list of contacts associated to Company-A are actually the contacts associated with Company-B. |
| D-04122 | Web – Calendars – Some time zone features would log off the customer. |
| D-04129 | Can’t email a Document listed in the Document tab |
| D-04131 | Web – Cannot filter histories by type in History View and all History tabs |
| D-04150 | Web – Performance – Notifications polling is every three seconds s/b 2 hours |
Version 18
Hotfix 5
Requires: Act! Pro, Act! Premium, Act! Premium (access via web)
| Issue Number | Description |
| D-04024 | Fixes an issue where using the Global Toolbar Email command did not populate the TO: field with the taget Contact email addresses. |
| D-04025 | Fixes an issue where Contact > Edit > Replace would fail on secured servers. |
| D-04034 | Yes/No fields will no longer be removed from a Layout after editing. |
| D-04035 | Fixes an issue where Yes/No field types could not be renamed. |
| D-04037 | Fixes an issue where focus on a new Contact was lost when saving, or when triggering an automatic save through another action. E.g., adding an Activity. |
| D-04039 | Re-enabled email commands for Chrome users. These users can set their email client preferences to “Use default email”. |
Version 18
Hotfix 4
Requires: Premium (access via web)
| Issue Number | Description |
| D-03988 | APFW – Logon – incorrect message displayed after third Web logon failure due to credentials |
Version 18
Hotfix 3
Requires: Premium (access via web)
| Issue Number | Description |
| D-03983 | APFW – Contacts – Histories and Documents Tab – Navigating to histories tab Crashes APFW |
| D-03980 | APFW – Calendars – Time zone displays the Log on screen when using custom virtual directories. |
Version 18
Hotfix 2
Requires: Pro/Premium
| Issue Number | Description |
| D-03965 | Fixed a Web Client issue with the Opportunity Views for databases that did not yet contain any Opportunity records. |
| D-03969 | Fixed a redraw issue in the Contact Detail view when navigating through Contact records. |
| D-03961 | The Web client session will no longer end abnormally when creating the first Opportunity in a database. |
| D-03959 | Act! 17.x for Windows customers will now see version 17 related Welcome Page content instead of version 18. |
| D-03960 | Act! 17.x for Web customers will now see version 17 related Welcome Page content instead of version 18. |
Version 18
Hotfix 1
Requires: Pro/Premium
| Issue Number | Description |
| D-03473 | Mobile – Fails to call contact when selecting “Call Phone” or selecting any phone number field on iPhone |
| D-03848 | Some dialogs not responding on Windows Server 2008 R2 |
| D-03858 | Resizing the entire Call list tab does not resize the detail window and no scroll bar appears |
| D-03860 | APFW – Task List – No Option To Export to Excel |
| D-03861 | APFW – Chrome – Duplicate Popup Checker is in Loop |
| D-03869 | Error message is squished when licensing errors out |
| D-03878 | When “Daily Calendar” is selected as the start-up view, it displays “Monthly Calendar” |
| D-03885 | Chrome: Act emarketing logon page is not getting loaded prior to logging into AEM account |
| D-03891 | APFW – Preferences – Cleared Activity Display Preference Not Functioning As Designed |
| D-03902 | APFW – Hosted Welcome Page Trial mode should use https, not http |
| D-03908 | Resizing the application window does not resize the Call List detail window, no scroll bar appears |
| D-03910 | Notes – Attaching a document to a note throws an object reference error |
| D-03918 | Removing new AEM permissions still permits the majority of AEM functions |
| D-03929 | APFW – Opportunity Detail Navigation broken |
Version 17
Service Pack 2
Requires: Pro/Premium
Service Pack 2
Requires: Pro/Premium
| Issue Number | Description |
| 103215 | TS – Remote database syncs all attachments and ignores sync set |
| 103598 | Act! Update Details dialog help link for “Learn how to back up a database” does not function |
| 103747 | Timeout retrieving Business Care tier on Act! first startup. |
| 103898 | Basic Lead Capture creates Contacts that appear as blank records if email is not a displayed field. |
| 103975 | New DB Layouts not created for non-US installs |
| 103994 | Failure in AEM Signup clears dialog |
| 104136 | AEM View offline content does not reliably display when server not accessible. |
| 104149 | AEM Profile data for Monthly Recipients not updated after Campaign Send |
| 104159 | Unsupported Browser page does not size for device |
| 104160 | Unsupported Browser page contains label for Version but provides no version data. |
| 104165 | APFW Installer prompts twice for install region. |
| 104184 | UK In-product Marketplace only displays offline content |
| 104365 | APFW – Calendar – New created activity is not displayed |
| 104411 | Starting Network Sync app always requires Admin mode to function properly. |
| 104422 | AEM Signup dialog allows blank country as result of non-matching MyRecord country value |
| 104481 | TS – APFW: Apostrophe in Subject Line of AEM Message Causes Blast to Hang |
| 104521 | TS – Option to Export to Excel in Tools menu grayed out in Act! Premium (access via web) |
| 104554 | APFW – Can’t See Activities on the Weekly/Daily Calendars in Web |
| 104564 | TS – Email invites Via APFW give error when sent to a user. |
| 104596 | APFW – Unable to delete Notes, Activities, Documents and History |
| 104611 | APFW: Unable to logon Act! Premium (Web) |
| 104677 | TS – APFW – Activities show at wrong time slot in Daily and Weekly views in IE. |
| 104718 | APFW: For schedule activity webpage dialog, resources dropdown is not functioning at all |
| 104737 | TS – Invalid AEM Access Token Causes Error After Restoring a Database Backup |
| 104746 | APFW – Regression – Advanced Query dialog Type/Field/Operator menus are empty |
| 104855 | APFW – Clicking Yes on Install Act! Scratchpad sub-dialog does nothing |
| 104867 | Error Message while Exporting the database from another database |
| 104918 | TS – AEM – After clicking OK to send Email, Cancel option does not work. |
| 104927 | APFW – Update Email Campaign History – ” An Error has occurred in the script of this page” |
| 104928 | APFW – Opportunities – Detail View – Status Options are completely missing |
| 104935 | TS – APFW – Multi-select dropdown lists are unusable unless Compatibility View is enabled in IE |
| 104938 | APFW – Opportunities – Stage dropdown is nonfunctional on the Opportunity List view |
| 104978 | APFW – Contacts-Relationships-Customize Columns: “Move down” button label wraps |
| 104987 | TS – APFW – Adding Field to Layout in APFW adds %20 instead of a ‘space’ |
| 105020 | APFW – Tools > Print does not print. |
| 105036 | APFW – IE10 – Contacts – New history – Attach button by default disabled |
| 105056 | APFW – IE 10: Contact – Send vCard: Clicking on “Install” button does not download file |
| 105074 | APFW – Secondary Contacts: Duplicate data from main Contact’s primary fields not functioning |
| 105092 | If one invitee of an Activity declines an invite, the activity is automatically declined for all. |
| 105124 | APFW – Contact-Relationship-scroll bars display issue |
| 105137 | TS – APFW – Templates saved locally via web give error when merging. |
| 105141 | TS – Private label missing from tick box on Create New Note window. |
| 105145 | APFW-Contact-> “Create contact from company” has to be removed from the contact view |
| 105223 | APFW – Failed to create a Web form with error message. |
| 105332 | APFW-Opportunities-Add Product: Products list need refresh to show new record. |
| 105357 | APFW – Calendar – Activity created using the “Use banner” option is not displayed in the Calendar |
| 105376 | APFW – Opportunities – Unable to add URL or shortcut to folder path in the documents tab |
| 105395 | APFW – Activities: Selecting “In the future, do not show this message” throws an error |
| 105417 | APFW-Groups-Lead Capture: OK button does not work in Create Web form webpage dialog. |
| 105419 | TS – Changing a company name causes all linked contact fields to be updated without prompting. |
| 105430 | Google Integration cannot be initiated with Tools > Integrate with Google menu commands. |
| 105433 | APFW – Clicking Yes on Install Act! Scratchpad sub-dialog does nothing |
| 105434 | TS – APFW – IE10 – Multi-select dropdown lists are unusable unless Compatibility View is enabled |
| 105440 | Subgroup names in Send Email Campaign Group menu items are not sorted. |
| 105443 | APFW-IE10-Contact-Secondary Contact: Error message displayed when closing Link to Company |
| 105447 | APFW – IE10 – Contacts – Link contact to company is only working the second time |
| 105448 | APFW- Contact list view-Customize Columns-Selecting fields and clicking OK throws an error |
| 105450 | APFW – IE 10: Opportunity – Contact tab is not selected by default |
| 105455 | APFW – IE 10 – Advanced Query- Opening a saved query doesn’t create a lookup. |
| 105461 | APFW – IE 10: Relationship tab: After zooming, page is refreshed without selecting relationship tab |
| 105489 | APFW – Calendar – Clicking on the calendar results in an error |
| 105490 | Tabs in Opportunities Detail view increase in size after every refresh |
| 105491 | APFW – Calendar – Filtering the calendar by USERS eliminates all of the activities completely |
| 105492 | APFW – Calendar – Clicking on the SHOW PRIVATE check box results is error message displaying |
| 105493 | APFW – Calendar – Clicking on the SHOW Cleared check box results is error message displaying |
| 105494 | APFW – Calendar – Click the left of right arrow on the monthly display changes the monthly bar color |
| 105496 | APFW – Calendar – Monthly view – color distinction for the current date needs formatting |
| 105497 | APFW – Calendar – Unable to delete an activity by selecting the red “X” on the calendar displays |
| 105499 | APFW – Calendar – Weekly View – Icon for each activity is missing |
| 105500 | APFW – Calendar – Daily, Weekly, Work Week views – layout needs alignment |
| 105501 | APFW – Calendar – Weekly View – The right arrow needs to be moved |
| 105502 | APFW – Calendar – Weekly & Work Week Views – Dates are hyperlinked but don’t do anything |
| 105503 | APFW – Calendar – Weekly View – Days should be outlined |
| 105504 | APFW – Calendar – Weekly View – No vertical Scroll bar |
| 105505 | APFW – Calendar – All Views – Adjust the placement of the time zone control |
Version 17
Service Pack 1
Requires: Pro/Premium
| Issue Number | Description |
| 102131 | “Actual Close Date” field doesn’t change when execute “Schedule->Run Smart Task->Update Status” from the Closed to the Open status. |
| 102770 | Calculated Fields: When selecting date field the order of fields is random |
| 103310 | Help link in the Mail Merge Wizard needs to be updated and linked to a topic |
| 103418 | Opportunities Dashboard – Closed Sales to Date 7, 30, and 90 days filters not working correctly |
| 103598 | Act! Update Details dialog help link for “Learn how to back up a database” does not function |
| 103658 | Cannot get into Calendar after deleting top contact in list view |
| 103680 | Using Save as in Word 2013 only allows .doc, .rtf, .htm, and .txt file types |
| 103772 | APFW- Field data blanks after linking contact to a company |
| 103780 | Names with suffixes and prefixes are not properly parsed. |
| 103784 | When saving a merged Word document the save box appears twice. |
| 103858 | When an attachment is deleted in Outlook and sync to Act the activity is getting deleted in Outlook as well as in Act. |
| 103872 | Mobile: IOS7: Cannot add company to contact. |
| 103873 | ‘&’ not accepted in value for a dynamic group criteria in APFW. |
| 103895 | Copy and paste from list view to Excel/Word/Notepad even as restricted user. |
| 103898 | Basic Lead Capture will create Contacts that appear as blank records where email is not a displayed field. |
| 103915 | Private slider feature is not available while creating the private companies via the Sage ACT! Mobile web site |
| 103941 | Google attachments of history are still going to users even when the option is unchecked |
| 103942 | Manager Sender Profiles – All fields wrap on large amounts of text |
| 103978 | APFW: Invalid page number display in Contacts to select from lists. |
| 103987 | Save As dialog displays twice while saving a document. |
| 103988 | APFW: Successful message displayed when send an AEM email campaign failed. |
| 103989 | Successful message displayed when send an AEM email campaign failed. |
| 103994 | Failure in AEM Signup clears dialog – would be nice to redisplay the signup form if the customer wants to try again. |
| 104011 | Print Opportunity from the right click menu prints wrong opportunity |
| 104047 | Contact Record Manager not retained when typing the first character |
| 104075 | Advanced Query Annual Event Within Next days does not work more than one annual event in the query |
| 104090 | Change text on the Mail Merge Wizard first and last screens |
| 104106 | Unable to attach file in Insert Note dialog under Notes tab |
| 104124 | The ‘Free Form’ phone format cannot always be selected as default. |
| 104136 | AEM View offline content does not reliably display when server not accessible. |
| 104145 | Linked Yes/No fields not updating |
| 104148 | AEM VIEW profile still shows account id after AEM user logs out. |
| 104149 | AEM Profile data for Monthly Recipients not updated after Campaign Send – logoff/logon required to refresh |
| 104164 | APFW – If you sort contact list view by clicking the column header in web browser then sort option from tools menu is ignored. |
| 104165 | APFW Installer prompts twice for install region. |
| 104167 | Preferences are cut off due to stacked tabs |
| 104168 | Export Task List to Excel should export text not images |
| 104176 | ‘Unable to retrieve Schema Metadata’ opening/creating a database when windows set to Turkish |
| 104177 | Unable to restore back-up file using the correct password from a back-up create by the scheduler |
| 104181 | Type-ahead in Activity/History/Note dialogs |
| 104182 | Network sync service says upgrading v16.000 to v16.000 in v17. |
| 104194 | Cannot re-index database in ActDiag v17 |
| 104212 | Object reference not set to an instance of an object error message displayed when send campaign to empty opportunity. |
| 104218 | Disabling Professional Mode for the Contact Timeline makes the feature unusable |
| 104223 | MS outlook: “outlook synchronization preferences” window display issue |
| 104253 | Google Integration Broken after 2.0 API Deprecation |
| 104255 | Can’t activate Web on Windows 8.1 Pro |
| 104263 | APFW – Opportunity Pipeline Options Assign Colours Window has no scroll bars. |
| 104275 | APFW -Logged off application instead of prompting for Act! Emarketing Login |
| 104285 | APFW: Two Browser Windows Are Opened from iFrames in Web Info Tab |
| 104286 | APFW: Failed to send an email campaign with error message “We are unable to send your email campaign…” |
| 104289 | Web gives no visual indicator that Call list buttons are disabled. |
| 104294 | APFW: Web client logoff after click “Refresh” icon in Emarketing tab. |
| 104296 | Cannot open database when PAD file has been edited with HOST in uppercase. |
| 104308 | Multi-select is not working properly in the drop down field in Detail View screen |
| 104320 | Error Loading Page When clicking the Pencil icon for editing a History item from Premium Mobile |
| 104321 | Act! emarketing for web Manage Account screen takes 1+ minutes to open |
| 104351 | Blank screen is displaying in browser compatibility mode |
| 104355 | Trying second time to create a field without closing the define fields window – user is unable to see the existing drop down list. |
| 104397 | Act! won’t install on Windows XP Pro SP3 or Windows Vista with SQL Server 2008 R2 |
| 104399 | Documents Tab – Only show file or folder name in Name column |
| 104401 | Installation fails on Windows 8.1 using Win build. |
| 104402 | Installation failed on Server 2012/Server 2012 R2 using Web build. |
| 104411 | Starting Network Sync app always requires Admin mode to function properly. Enable always admin mode. |
| 104412 | APFW – ACT.Integration stopped working when “Sync Calendar with Act! Premium (web)” in outlook using web add-in |
| 104414 | Global Toolbar Customization – Enable Show/Hide for the Global Search Field |
| 104416 | When changing views – the toolbar drawn often includes a copy of the previous view’s toolbar at the end of the current view’s toolbar |
| 104419 | Google Calendar Sync throws Obj Ref errors |
| 104420 | Install can’t be run from network due to SQL Server extracted files |
| 104422 | AEM Signup dialog allows blank country as result of non-matching MyRecord country value – should not allow blank value |
| 104423 | AEM Manage My Account link throws server error – takes 30 seconds to display/shows wrong page |
| 104425 | Web Setup fails on 8.1×64 installation due to incomplete DotNet setup |
| 104431 | AEM View: Columns Get Truncated When Resizing Columns and Panes |
| 104446 | Opportunities tab:Right pane buttons were not getting displayed in the Manage Product List page. |
| 104458 | Installing the new build by uninstalling the old build throws an SQL error |
Version 17.2
Update 3
Requires: Pro/Premium SP2
Update 3
Requires: Pro/Premium SP2
| Issue Number | Description |
| D-04695 | Opportunities slow to save |
Version 17.2
Hotfix 2
Requires: Pro/Premium SP2
| Issue Number | Description |
| D-03150 | Swiftpage Emarketing Plugin Is Not Available After Upgrade to 17.2 |
| D-03320 | Send Email Campaign Window Crashes Act! in a Database with more than 158,000 Companies |
| D-03934 | APFW – Detail Views Fail to Render when a Deleted Field Remains on the Layout |
Version 17.2
Hotfix 1
Requires: Pro/Premium SP2
| Issue Number | Description |
| D-02983 | No histories created are linked to the contact or company the opportunity is linked to. |
| D-03028 | On closing act windows client, “object reference not set to the instance of an object” error message is displayed |
| D-03131 | Act! crashes when adding a document to a contact |
| D-03150 | Swiftpage emarketing plugin not available after upgrade to 17.2 |
| D-03196 | APFW: Chrome – Data Missing in the Square Frame in Contact and Opportunity Detail View |
| D-03279 | Act! crashes on clicking upon documents tab and while attaching a file in notes tab |
| D-03796 | Creating a New Opportunity Does Not Associate the ‘New Opportunity’ History with the Opportunity’s Contact(s) |
Note: In addition to the fixes mentioned above, this hotfix also contains a new Act! Premium (access via web) calendar control that improves calendar functionality when accessing the calendar via the web.
Version 17.2
Windows 10 Document Tab Fix
Requires: Pro/Premium SP2
| Issue Number | Description |
| D-03279 | Act! crashes when trying to use the documents tab or when trying to attach a file to a note when using Act! on a Windows 10 computer |
Note: For more information on this issue, refer to the following knowledgebase article:
Act! crashes when trying to use the documents tab or when trying to attach a file to a note when using Act! on a Windows 10 computer
Answer ID 38199
Version 17.1
Hotfix 4
Requires: Pro/Premium SP1
| Issue Number | Description |
| D-03279 | Act! crashes when trying to use the documents tab or when trying to attach a file to a note when using Act! on a Windows 10 computer |
Note: For more information on this issue, refer to the following knowledgebase article:
Act! crashes when trying to use the documents tab or when trying to attach a file to a note when using Act! on a Windows 10 computer
Answer ID 38199
Version 17.1
Hotfix 3
Requires: Pro/Premium SP1
| Issue Number | Description |
| 104186 | Type-ahead in Activity/History/Note dialogs – type-ahead in the Contact or Schedule with fields is not working. |
| 104188 | Preferences are cut off due to stacked tabs |
| 104398 | Replace OS error with informative message when user encounters Google Mail/.net error |
| 104555 | APFW – Can’t See Activities on the Weekly/Daily Calendars in Web |
| 104869 | APFW -unable to send campaign email – Templates not loading for Send Campaign dialog |
| 104872 | Google Calendar sync fails when syncing all day recurring activity |
| 105157 | Google Integration – Google acct association not recognized by Act! |
| 105244 | French APFW: unable to send campaign email – User is logged off after selecting send email campaign |
| 105246 | APFW – DE – Google Integration throws error trying to associate a database address book with Google Preferences |
Version 17.1
Hotfix 2
Requires: Pro/Premium SP1
| Issue Number | Description |
| 104869 | APFW: unable to send campaign email – Templates not loading for Send Campaign dialog |
| 104870 | Update AU region Phone Regustration Support phone number for Australia s/b 39 111 0500 |
| 104872 | TS – Google Calendar sync fails when syncing all day recurring activity |
Version 17.1
Hotfix 1
Requires: Pro/Premium SP1
| Issue Number | Description |
| 104398 | Replace OS error with informative message when user encounters Google Mail/.net error |
| 104542 | Google Integration (Calendar and Contacts) cannot be initiated with Tools>Integrate with Google menu commands |
| 104552 | Startup view ignoring User Preference – always shows Welcome Page |
| 104555 | Web Client can’t see Activities on the Weekly/Daily Calendars in Web |
| 104577 | Web client throws script error for modal dialogs in comp mode |
Version 17
Hotfix 1
Requires: Pro/Premium
| Issue Number | Description |
| 104183 | UK customers can now connect to the Marketplace. |
| 104186 | Addresses issues with the contact type-ahead feature in Activities, Notes and Histories. |
| 104188 | Backs out a UI change in the Windows Preferences pane that truncated some content. |
v16.3
Service Pack 3
Requires: Pro/Premium
Service Pack 3
Requires: Pro/Premium
| Issue Number | Description |
| 104482 | Act! needs to send the serial number to AEM thru the discount code |
| 104535 | Display informative message when user navigates to Google Integration Preferences |
| 104448 | HOTFIX: Google Calendar Sync throws Obj Ref errors |
| 104449 | HOTFIX: Google Integration Broken after 2.0 API Deprecation |
| 104450 | Replace OS error with informative message when user encounters Google Mail/.net error |
v16.2
Service Pack 2
Requires: Pro/Premium
| Issue Number | Description |
| 104017 | Syncing calendar to Google will send Google Invites |
| 103774 | Only one AEM account can be active for all Web users at a time. All Web users have access to it when any user logs on to it. All have no access when any Web user logs off it. |
| 103846 | Act Premium Mobile – When Eastern Time Zone is selected on an iOS 7 Device activities show an hour earlier |
| 103737 | APFW: Change AEM API calls to leverage data paging feature to handle large amounts of returned data |
| 103819 | Act! prompts to rollover activities but doesn’t rollover all activities |
| 103761 | Increase AEM received data buffer from min to max allowed |
| 103736 | API calls to leverage data paging feature to handle large amounts of returned data |
| 103804 | Increase AEM received data buffer from min to max allowed |
| 103704 | Memory Leak |
| 103423 | Mail merge status window hangs and save window appears |
| 103682 | APFW: Need to pass and accept country name during call to AEM Create Account API call |
| 103638 | Contact picker no longer moves down the list after comma inserted |
| 103426 | Space in Intl English URL for EU Marketplace includes a space – making it a page not found. |
| 103705 | Timeout and error msg results from Signup for AEM |
| 103231 | Unable to communicate with the server. You may need to re-logon to Act! Premium for Web. |
| 103681 | Need to pass and accept country name during call to AEM Create Account API call |
| 103232 | Error: “The resource you are looking for has been removed, had its name changed, or is temporarily unavailable” When trying to add a field in the APFW layout designer |
v16.1
Service Pack 1
Requires: Pro/Premium
| Issue Number | Description |
| 102921 | Logged out of database when after searching company from left navbar |
| 103047 | Contacts with company names will not sync with company creation enabled |
| 103091 | All left navigation tab names and main menu tab names are not translated to french language. |
| 103207 | Logged out of database when after searching company from left navbar |
| 103212 | Logged out of database after searching groups from left navbar |
| 103215 | Remote database syncs all attachments and ignores sync set |
| 103238 | Logged out of database after searching groups from left navbar |
| 102097 | APFW Advance query on Opportunity Product |
| 102802 | Iincorrect numbers on “Act! Premium Registration and Activation Wizard” |
| 102939 | No ADT option when using ‘Save As’ in Word 2013 |
| 102997 | New BFU for v16 |
| 103022 | Editing Phone number in APFW, cursor jumps to end of field rather than staying in place |
| 103026 | No option for custom Date range in APFW |
| 103042 | “Invalid Datasource” error display when load the customer report template. |
| 103046 | No option for custom Date range in APFW |
| 103048 | Import – Dates imported from Excel or CSV change to US format or don’t import |
| 103056 | Universal Search not searching on custom fields |
| 103126 | Secondary Contacts Missing from New Remote Database |
| 103159 | Clearing a recurring to-do creates a new activity for the original date of the activity after upgrading to v16 |
| 98160 | Phone Formats not respecting the info on “My Record” |
| 98914 | Images display twice if mail merge to 2 or more people is viewed on IPhone |
| 99056 | Advanced Query or Group Criteria doesn’t work if you use Contact and Opportunity criteria |
| 100220 | Test connection button isn’t enabled until you go to another field or tab. |
| 100890 | Activities imported to Microsoft Outlook will not synchronize with Sage ACT! |
| 101092 | Date format changed during sync |
| 101214 | Error: “Item has already been added. Key in dictionary: ’48’ Key being added: ’48’ |
| 101608 | Users with the Browse role are able to import contacts via the ‘Synchronise with Outlook’ function |
| 101690 | Changing the ‘Duration’ does not Affect the ‘End Date’ of an Activity when ‘Start Time’ set to Timeless |
| 101691 | Copying the contents of a Time field to a Character field prefixes a date |
| 101694 | Icons lost in the menu bar after restarting ACT |
| 102018 | APFW – Target arrow not accurate on Closed Sales to Date dashboard component |
| 102045 | Highlighted contact lost when Contact List sorted |
| 102047 | Unable to use an ampersand in Email signature via the Web preferences |
| 102071 | Unable to add Location column to Activity List Dashboard |
| 102104 | Raising Follow-up Activity in APFW, saves the details with HTML tags when viewed in the ACT software |
| 102138 | Notes/history report not pulling through deleted contacts histories |
| 102181 | Activity Series as trigger does not force a “save” |
| 102182 | Schedule activity series from opportunity not scheduling with correct contact |
| 102191 | Search never completes when searching on a % sign |
| 102194 | Chrome – “No Records Found” dialog box does not function |
| 102836 | Cannot select item on history list after doing a keyword search |
| 102882 | Custom annual event fields used in Advanced Lookup cause other criteria to be ignored. |
| 102908 | Poor error description when trying to setup email integration in a remote database |
| 102909 | When calculated field added to Opportunity layout, creating new Opp from a contact displays the 1st opportunity in the list |
| 102919 | Calculated fields do not work for new contacts of company/contact field is blank |
| 102922 | APFW – Company Ellipsis on contact card, for new contacts linking to existing companies, does not respond |
| 102924 | APFW – Deleting field from database, before removing from layout, causes white screen in layout designer |
| 102937 | No Grid Lines in Opportunity Tab on Company Record |
| 102965 | “More options” feature in side bar of list view does not display search options when accessing through web browser |
| 102978 | Email Mail merge does nothing if you used the same template in succession(web) |
| 102992 | Dashboard doesn’t retain last viewed |
| 102994 | Can’t amend ‘user’ field after editing equivalent ‘opportunity’ field |
| 103013 | IE – Create new user from contact loses focus when typing on contact name |
| 103107 | German Untranslated strings occurs on “Act! Premium Registration and Activation Wizard (1 of 6)” dialog. |
| 103109 | Sort order in APFW Opportunities |
| 103120 | Quote template via APFW displays in $ |
| 99201 | Linking contact to company locates the correct company but does not give it focus |
| 100743 | Printing envelopes using the ‘DL’ template prints one additional blank page |
| 101033 | Unable to change background colour on some tabs in layout designer |
| 101259 | Web info tab displays twitter mobile site |
| 101469 | Next button displays ‘Import’ after going backwards in the Import Wizard |
| 101789 | ActDiag does not Cancel when asking for verification to proceed |
| 102192 | Chrome – Persistent data from prior contact in preview pane |
| 102193 | Chrome – Timezone dialog does not render correctly |
Version 16.3
Hotfix 1
Requires: Pro/Premium SP3
Hotfix 1
Requires: Pro/Premium SP3
| Issue Number | Description |
| D-04309 | Documents tab causes Act! v16 to close when .net 4.6 is installed |
Version 16.1
Hotfix 2
Requires: Pro/Premium SP1
| Issue Number | Description |
| 103638 | Contact picker no longer moves down the list after comma inserted |
| 103681 | Need to pass and accept country name during call to AEM Create Account API call |
| 103682 | Need to pass and accept country name during call to AEM Create Account API call (APFW) |
| 103705 | Timeout and error msg results from Signup for AEM (APFW) |
| 103706 | Timeout and error msg results from Signup for AEM |
Version 16.1
Hotfix 1
Requires: Pro/Premium SP1
| Issue Number | Description |
| 103423 | Mail merge status windows appear to hang and do nothing |
| 103426 | Incorrect Marketplace URL in UK localization |
Version 16
Hotfix 5
Requires: Pro/Premium
| Issue Number | Description |
| 103046 | No option for custom Date range in Web client |
| 103207 | Logged out of database when after searching company from left navbar |
| 103238 | Logged out of database after searching groups from left navbar |
Version 16
Hotfix 4
Requires: Pro/Premium
| Issue Number | Description |
| 102879 | DE: Incorrect Phone Numbers and URLs in Product Licensing |
| 102950 | FR: Incorrect Phone Numbers and URLs in Product Licensing |
| 102979 | DE/FR: Uninstall of Act! v16 German leaves program directory intact |
| 102983 | FR: Publisher information incorrect on French Act! v16 release |
| 102976 | DE: Publisher information incorrect on German Act! v16 installation |
Version 16
Hotfix 2
Requires: Pro/Premium
| Issue Number | Description |
| 102840 | Error occurred after logon in synchronization manager: The path is not of a legal form. |
| 102815 | Installing the ACT! Link Driver for Sage Account causes errors opening Act! v16 |
| 102813 | Unable to install Act! Connect PC Client with Act! v16 |
| 102773 | Replace desktop .ICO |
Version 16
Hotfix 1
Requires: Pro/Premium
| Issue Number | Description |
| 102755 | Google Integration authorization issue |
Service Packs for Sage ACT! 2013
Version 2013 (15.0)
Service Pack 1
Requires: Pro/Premium
Service Pack 1
Requires: Pro/Premium
| Issue Number | Description |
| Pro/Premium | Blank screen and long load time when accessing Opportunity Detail from custom virtual directory |
| Pro/Premium | Red X’s for Process/Stage drop downs when accessing from custom virtual directory |
| Pro/Premium | Accounting Integration – ‘Update Accounting Data’ function deletes Sage ACT! Company addresses |
| Pro/Premium | Changing a Date/Time field to a Date field changes the date if the time is 00:00 |
| Pro/Premium | Email links appear red after modifying layout |
| Pro/Premium | Error: “Object reference not set instance of an object.” when deleting and email message in Microsoft Outlook® when integrated with Sage ACT! |
| Pro/Premium | Schema update issues when updating database |
| Pro/Premium | Outlook activity sync hangs when syncing timeless recurring activities with a 1 day+ duration |
| Pro/Premium | Paper size set to A4 and cannot be changed when creating a new custom envelope template |
| Pro/Premium | “Save empty copy” saves the database supplemental files in the location of the source database instead of the copy |
| Pro/Premium | Smart Tasks not proceeding after a Sage E-marketing for ACT! step |
| Pro/Premium | Smart Task not marked as completed if it was completed by another user |
| Pro/Premium | Spaces in file shortcut paths replace by ‘%20’ |
| Pro/Premium | Static Group members removed from Group in remote databases |
| Pro/Premium | STATUS missing from Opportunity OLEDB view |
| Pro/Premium | Unable to create new phone fields in databases upgraded to Sage ACT! 2013 from ACT! 2007 or ACT! by Sage 2008 |
| Pro/Premium | Unable to enable Duplicate Checking after upgrading database to Sage ACT! 2013 |
| Pro/Premium | Unable to reset SA password through ACT! Diagnostics utility |
| Pro/Premium | Unable to set alarm for a Smart Task activity step to ‘No alarm’ |
| Pro/Premium | Error: “Object reference not set to instance of an object.” when using Next and Previous buttons on Office 2007 integrated with Sage ACT! |
| Pro/Premium | When clearing multiple activities, the cleared date in History shows as the current date instead of the date of the activity |
| Pro/Premium | Performing a search in the Sage ACT! Premium mobile client causes user to be logged out of database |
| Premium (Web) | Sage ACT! Premium Mobile: Dates in mobile client display in US format if database was created in Sage ACT! 2013 |
| Premium (Web) | Creating a Company from a Contact if a required field is not populated logs the user out of the web database |
| Premium (Web) | Clearing a timeless activity defaults the activity history time to the web server’s time zone |
| Premium (Web) | Information entered when clearing an activity is not included when doing a Follow-up activity |
| Premium (Web) | Script errors when accessing the web client in Internet Explorer when a Standard user attempts to delete an attached document for a contact that they are not the record manager for |
Version 2013 (15.1)
Hotfix 4
Requires: Pro/Premium SP1
Hotfix 4
Requires: Pro/Premium SP1
| Issue Number | Description |
| 102755 | Google Integration authorization issue |
Version 2013 (15.1)
Hotfix 3
Requires: Pro/Premium SP1
| Issue Number | Description |
| 101748 | Note and history creation times are not consistent with the client machine’s system time |
| 101749 | Duplicating opportunity from web browser does not copy products |
Version 2013 (15.1)
Hotfix 2
Requires: Pro/Premium SP1
| Issue Number | Description |
| 101650 | Blank screen and long load time when accessing Opportunity Detail from custom virtual directory |
| 101679 | Red X’s for Process/Stage drop downs when accessing from custom virtual directory |
| 101511 | ACT.Server.host.exe is leaking memory |
Version 2013 (15.1)
Hotfix 1
Requires: Pro/Premium SP1
| Issue Number | Description |
| 101249 | Accounting integration – changes made to Sage 50 data lost after updating linked records |
| 101289 | Export to excel with office 2003 or 2007 changes dates to US format |
| 101347 | Top portion of the left navbar is blank when startup view is Opportunity List, Task List, or any of the Calendar views |
Version 2013 (15.0)
Hotfix 2
Requires: Pro/Premium
| Issue Number | Description |
| Search service crashes and no results returned when indexing a large number of databases |
Version 2013 (15.0)
Hotfix 1
Requires: Pro/Premium
| Issue Number | Description |
| Clearing multiple Activities showed date cleared in history | |
| Unable to open Sage ACT! after creating new custom commands |
Service Packs for Sage ACT! 2012
Version 2012 (14.1)
Service Pack 2
Requires: Premium For Web 2012 SP1
Service Pack 2
Requires: Premium For Web 2012 SP1
| Issue Number | Description |
| Premium (Web) | Configure contact view by device |
| Premium (Web) | Direct access to contact data in your Sage ACT! database (hosted on the Sage ACT! Premium web server) |
| Premium (Web) | Full contact notes and histories, including attachments |
| Premium (Web) | Activity viewing, scheduling, and editing |
| Premium (Web) | Task list with date, type, priority, and user filters |
| Premium (Web) | Calendar with daily, monthly, and list views |
| Premium (Web) | Follows Sage ACT! task flows |
Version 2012 (14.0)
Service Pack 1
Requires: Pro/Premium
| Issue Number | Description |
| Pro/Premium | Users are receiving a global unique identifier (GUID) error message during Sage ACT! install. |
| Pro/Premium | Users are now able to perform Sage ACT! schema update (database update) with User Account Control (UAC) turned on and without having to run as a local Windows administrator. |
| Pro/Premium | When a user opens Sage ACT!, the system will check to make sure the Microsoft SQL Server® (ACT7) service is running. If it is not running, Sage ACT! will start it for the user. |
| Pro/Premium | Picture fields were causing a view error after updating database. |
| Pro/Premium | Timeless activities that span for more than one day miss the last day when synced to Google. |
| Pro/Premium | Database files synchronized from a remote database always overwriting database files in the Publisher database if both were modified, instead of last modified file winning. |
| Pro/Premium | Synchronizing modifications of supplemental files causes exponential sync file growth, causing remote sync to slow and timeout. |
| Pro/Premium | File sync performance issue with attachments between the remote/subscriber database and the main/publisher database. |
| Pro/Premium | Sage ACT! no longer performs the file processing for access/ security on the sync from a remote/subscriber database to a main/publisher database as is done from main/publisher to remote/subscriber database. The remote/subscriber database sends everything up to the main/publisher database. Making this change indirectly improved sync performance on attachments from the remote/subscriber database to the main/publisher database. |
| Pro/Premium | Syntax error occurring when a file has had permissions changed and the file having an apostrophe in the file name. |
| Pro/Premium | Error displayed after changing database location on server and remote/subscriber, and manage connection information on remote/subscriber database sync. |
| Pro/Premium | Assigning a different drop down list to a field does not sync to remote databases. |
| Pro/Premium | In previous versions, updates on the parent database do not get synchronized to remote if both sides modify the same contact. Original data on the remote replaces the changes on the parent. |
| Pro/Premium | The changes made in the document attached to a contact in the remote database are not synchronized to the document in the main database. After editing and syncing to parent, a GUID number is added to the file and updated properly in the remote database. In the main database, the document is still linked to the original file name. On remote, the document is linked to the edited attachment. |
| Pro/Premium | Outlook contacts are removed from the remote database after syncing to main database. |
| Pro/Premium | Unable to change settings when creating multiple remote databases. |
| Pro/Premium | Contact and Calendar sync were failing with the following combination of conditions: User Account Control enabled in Windows, Outlook sync is run from the Sage ACT! menu or sync is run from the Sage Integration menu, and both Outlook and Sage Integration are run by a Windows non-administrative user. In a failure occurs under other user permission scenarios, the proper messaging guiding users on how to resolve the issue is displayed. |
| Pro/Premium | Outlook add-in for Sage ACT! displays a runtime error during loading when upgrading from Sage ACT! 2011 SP1. |
| Pro/Premium | Performance degradation when loading task list after sending an email via Outlook. Specific to Windows 7® and Office 2007 environments. |
| Pro/Premium | In Terminal Services environment, Act.Outlook.Sync.exe errors display when logging in with multiple users. Multiple users can now log on to the same machine and sync Sage ACT! and Outlook simultaneously. |
| Pro/Premium | When attempting to send an email to two separate distribution lists in the same email message, the email will not attach to contact history. |
| Pro/Premium | When creating a new Company record, unable to proceed without saving the Company name.Salutation field is deleted when users have set a preference to not auto-fill the Salutation field. |
| Pro/Premium | Error while editing data in Company list view while in customize columns mode. |
| Pro/Premium | In the Company detail view, if a user creates a company with Divisions and then expands the tree view in the left navigation to show divisions, then switches the layout of the detail view to another layout, the expansion in the left navigation collapses. |
| Pro/Premium | Company name is right-justified in the company name field after performing a lookup. |
| Pro/Premium | If a contact with multiple name parts is not mapped in the multiple contact name dialog, nothing is imported into the database. |
| Pro/Premium | Contacts linked to Opportunities are not exported when exporting from one database to another database. |
| Pro/Premium | Import from Microsoft Excel® showing incorrect date format. |
| Pro/Premium | When admin preference to attach emails to history when sent by database users is unchecked, emails sent to other users are incorrectly to the attachment supplemental files folder. |
| Pro/Premium | No response after clicking “Go to Advanced Query” link in the Lookup Opportunities view. |
| Pro/Premium | Record Manager field listed incorrectly listed as “Manager” when doing lookups. |
| Pro/Premium | Unable to delete users in empty copy of database after applying Sage ACT! 2011 SP1 has now been resolved. |
| Pro/Premium | Unable to change default duplicate checking criteria in empty copy of database after applying Sage ACT! 2011 SP1. |
| Pro/Premium | Teams created in original database are not listed in empty copy of database when setting team level access. |
| Pro/Premium | Sales Analysis by Record Manager report generating incorrect numbers with decimal point. |
| Pro/Premium | Gross Margin by Product report calculates Total Cost incorrectly. |
| Pro/Premium | Opportunity by Product report display incorrect information. |
| Pro/Premium | Group reports coming up blank when all sub-groups are selected in report filters. |
| Pro/Premium | Deleting or changing an attachment to a Smart Task step after that Smart Task has been set to auto-run results in no attachments being included in the Smart Task step. |
| Pro/Premium | When adding a Resource to an Activity, the activity is duplicated in the task list if the filter criteria for the Task List is set to “All Users”. |
| Pro/Premium | Restoring database from a backup does not restore custom layouts. |
| Pro/Premium | Attaching emails to contact history is not working in Sage ACT! Email client. |
| Pro/Premium | History recording to Groups or Companies not working with emails sent through Sage ACT! Email client. |
| Pro/Premium | Error message displays when users select “Add Permissions” link in Manage Users dialog screen. |
| Pro/Premium | Sage ACT! Office Add-in disables Quick Print function in Microsoft Word 2007 & 2010 after applying Sage ACT! 2011 SP1 update. |
| Pro/Premium | Company Web Info tab links are not refreshed with current company data if the Web Site field has never contained data. |
| Pro/Premium | Information on relationship between two contacts is not saved when using the Relationship hyperlink. |
| Pro/Premium | When printing calendars using Quick Print, data from days other than those showing on the screen are printing. |
| Pro/Premium | When using the Facebook® and Google® links in Internet Explorer® 8, information will not display in the Web Info tab due to changes made by these websites to not display in frames. |
| Pro/Premium | In the OLEDB2 provider, ambiguous Column Name displays when querying a table that has spill-over tables. |
| Pro/Premium | SDK: CustomSub Entity Record Creation Error. When attempting to create a new row for a custom sub entity, if this entity contains a yes/no or memo field with IsTracked (generate history) set to true, then an error will be thrown either when the record is created, or when you attempt to modify the row. |
| Pro/Premium | SDK: GetHistory(Guid entityID) returns empty collection. When attempting to retrieve a HistoryList using HistoryManager.GetHistory(Guid entityID) you will be returned an empty collection regardless of the entity ID used (Activity, Contact, Company). |
| Pro/Premium | Snoozing activity alarms causes the error: “Index was outside the bounds of the array”. |
| Pro/Premium | Follow-up activities are not marked “private” even though the preference of “Make new activities public” is unchecked. |
| Pro/Premium | If a user edits a layout within the first two minutes of opening Sage ACT!, Sage ACT! will switch between views and the layout designer 5 times. This behavior is intentional; therefore there are no plans to disable the background loading at this time. |
| Pro/Premium | When performing a mail merge to a Microsoft® Word document using Microsoft Word 2010, no history record is created for the merge. |
| Premium (Web) | The Syncconfigfile.xml is not copied during install, resulting in not being able to set up the Internet Sync service. |
| Premium (Web) | Contact Detail view is blank after selecting contacts from the contact lookup list, and when users navigate to other views, they are logged out of the database. |
| Premium (Web) | Clicking on an email address in the contact list gives a 404 error. |
| Premium (Web) | When customizing columns in the Contact List view, the dialog box is in a distorted view that displays only the Available Fields. |
| Premium (Web) | Unable to sort activities by date or time from the Web client when the activity start time is after 5:00 pm. |
| Premium (Web) | Outlook displays referencing missing .dll files when loading Outlook integration. |
| Premium (Web) | The Sage ACT! address book is not listed as an available address book in Outlook when configuring Outlook integration. |
| Premium (Web) | When updating the time on an ACT! activity and checking the “send invitation email” box in the activity dialog box, the sender will get an updated iCalendar invitation, but the time still shows the original time for the activity. |
| Premium (Web) | Act.Outlook.Sync.exe errors when logging in with multiple users in Terminal Services. |
| Premium (Web) | Unable to change record creation options in web client preferences. |
| Premium (Web) | Custom date ranges in Opportunity List filters do not return any results or data. |
| Premium (Web) | Sorting on the results in the Contact column after performing a Keyword search does not sort in any logical order. |
| Premium (Web) | Lookup Keyword Search does not find all records, specifically if searching the Current Lookup. |
| Premium (Web) | When Microsoft Word is set as the default word processor for Sage ACT! Premium (access via web), and if a user opens the mail merge fields dialog box to add fields to the mail merge template, the fields are not listed in alphabetical order. |
| Premium (Web) | Printing a mail merge generated in Microsoft Word does not record the merge in contact history. |
| Premium (Web) | Unable to perform Advanced Query when accessing the web database via the Firefox browser. |
| Premium (Web) | User logs in and at varying time intervals from 5 to 20 minutes, the user will start getting a “Continue to stay logged in” pop-up message. The user then receives sequential pop-ups every 1, 2, or 5 minutes asking them to click to continue. |
Version 2012 (14.2)
Hotfix 5
Requires: Premium For Web 2012 SP2
Hotfix 5
Requires: Premium For Web 2012 SP2
| Issue Number | Description |
| 102752 | Unable to authenticate newly setup Google accounts |
Version 2012 (14.2)
Hotfix 4
Requires: Premium For Web 2012 SP2
| Issue Number | Description |
| Performing a search in the Sage ACT! Premium Mobile client logs user out of mobile site |
Version 2012 (14.2)
Hotfix 3
Requires: Premium For Web 2012 SP2
| Issue Number | Description |
| 99290 | Outlook Activity Syncs incorrect time if timezone on client is different than timezone of server |
Version 2012 (14.2)
Hotfix 2
Requires: Premium For Web 2012 SP2
| Issue Number | Description |
| 100414 | Creating a ‘New’ E-mail in outlook is slower when ACT! For Web Integration is enabled. |
Version 2012 (14.2)
Hotfix 1
Requires: Premium For Web 2012 SP2
| Issue Number | Description |
| 99356 | Universal search from either client PC they get either ‘There are no results to display’ or the universal search screen comes back with no messages at all. If the search is done on the server it works correctly. |
| 99327 | Save dialog displays twice when user try to save mail merge template to database server. |
| 99289 | Import does not transfer activities |
| 99288 | Templates do not run correctly when created from web client. |
Version 2012 (14.1)
Hotfix 7
Requires: Pro/Premium SP1
| Issue Number | Description |
| 102752 | Unable to authenticate newly setup Google accounts |
Version 2012 (14.1)
Hotfix 6
Requires: Pro/Premium SP1
| Issue Number | Description |
| Changes made to Sage 50 Accounts data lost after updating linked records |
Version 2012 (14.1)
Hotfix 5
Requires: Pro/Premium SP1
| Issue Number | Description |
| 100413 | Creating a ‘New’ E-mail in outlook is slower when ACT! For Web Integration is enabled. |
| 100526 | Clearing multiple Activities shows history cleared date as today. |
| 100613 | Installing 15.0 (uninstalling v14) removes current install of Sage Act Connect! |
| 99288 | Templates do not run correctly when created from web client. |
Version 2012 (14.1)
Hotfix 4
Requires: Pro/Premium SP1
| Issue Number | Description |
| 99659 | Google activity not translated into the correct time zone (Win). |
| 99355 | Universal search from either client PC they get either ‘There are no results to display’ or the universal search screen comes back with no messages at all. If the search is done on the server it works correctly. |
| 99326 | Save dialog displays twice when user try to save mail merge template to database server. |
| 99235 | Import does not transfer activities. |
| 98536 | Unable to send email mail merge using MS Word as word processor. |
| 99078 | Templates do not run correctly when created from web client. |
Version 2012 (14.1)
Hotfix 3
Requires: Pro/Premium SP1
| Issue Number | Description |
| Same as 2012 (14.2) Hotfix 3 |
Version 2012 (14.1)
Hotfix 2
Requires: Pro/Premium SP1
| Issue Number | Description |
| Same as 2012 (14.2) Hotfix 2 |
Version 2012 (14.1)
Hotfix 1
Requires: Pro/Premium SP1
| Issue Number | Description |
| Same as 2012 (14.2) Hotfix 1 |
Version 2012 (14.0)
Hotfix 2
Requires: Pro/Premium
| Issue Number | Description |
| The Contact Detail view fails to load after updating a database from one of the following versions to Sage ACT! 2012 (v14.0): ACT! 2006 (v8.2), ACT! 2007 (v9.1), ACT! 2008 (v10.0, v10.1, or v10.2). This following error appears: “Failed to create view Act.UI.IContactDetailView…” | |
| The following error appears during remote database synchronization: “Synchronization has failed. String or binary data would be truncated. The statement has been terminated. Contact your administrator for assistance.” | |
| Synchronization performance is impacted during file processing from Subscriber (remote) to Publisher (main) database. |
Version 2012 (14.0)
Hotfix 1
Requires: Pro/Premium
| Issue Number | Description |
| Links on the Welcome Page are incorrect for multiple locales. | |
| When an Account has been imported from Sage ACT! and a subsequent change is made to the address, the change is not made in Sage ACT!. | |
| If a company was imported into Sage ACT! from Accounts, contacts later added to that company do not appear in the Contacts tab of the Company record. | |
| Address information does not sync between Sage ACT! and Sage 50 Accounts on the first sync attempt. |
As an Act software user you will occasionally come across an error message that is thrown by something that you did with the software. For example, you might have blinked when you were looking at the screen. Act can be very sensitive at times. But again, who makes up these error messages? They really need to get a life. Okay, let’s try to solve this issue.
Creating Groups and Subgroups