Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the simple-pay domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/wp-includes/functions.php on line 6114
Act Premium Cloud White Screen Issue Editing a Layout | Friendly Act CRM Software Database Sales Support & Training

Act! CRM Software Tips & Tricks

I Will Answer All Your Act CRM Questions for Free: Book a Review Today
Act Help: Get 1-Hour FreeCall: 888-734-2511

Act Premium Cloud White Screen Issue Editing a Layout

by | Aug 7, 2023 | Act CRM Software Fundamentals

Introduction: Hello, everyone! I’m Tony Holowitz, and in this quick tutorial, I’ll be addressing a common issue that some users of Act Premium Cloud encounter while trying to edit a layout. Occasionally, users may encounter a white screen when attempting to access the layout designer, preventing them from making necessary updates. In this guide, I will discuss the possible causes of this white screen issue and suggest some troubleshooting steps to help resolve it.

Step 1: Accessing the Layout Designer: To edit a layout in Act Premium Cloud, users typically navigate to the “Tools” menu and select “Design Layouts” followed by “Contact.” This should provide access to all the fields available for editing in the chosen layout.

Step 2: Identifying the White Screen Issue: Unfortunately, some users may encounter a white screen instead of gaining access to the layout designer. This issue can be frustrating and may hinder users from customizing their layouts effectively.

Step 3: Possible Causes of the White Screen Issue: Several factors may contribute to the white screen problem in Act Premium Cloud. These include:

  1. Customized Layout Conflict: The issue may arise if you have a customized layout that is causing conflicts or compatibility issues with the layout designer.

Step 4: Troubleshooting Steps: While a definitive solution for the white screen issue is yet to be established, there are some troubleshooting steps users can try:

  1. Switch to Standard Layout: Before accessing the layout designer, try switching to one of the standard layouts that come with Act Premium Cloud. This may help bypass any conflicts with customized layouts.

  2. Try Different Browsers: Attempt accessing the layout designer using different web browsers (e.g., Firefox, Google Chrome) to check if the issue persists.

  3. Refresh Cache: Refresh your browser’s cache to ensure you have the most up-to-date view of Act Premium Cloud.

Step 5: Seeking a Resolution: As of now, resolving the white screen issue is still under investigation. If you encounter this problem, rest assured that efforts are being made to identify and address the root cause. I will provide updates on any potential solutions as soon as they become available.

Conclusion: While the white screen issue in Act Premium Cloud’s layout designer can be frustrating, it’s essential to remain patient as developers work to find a resolution. In the meantime, users can try different troubleshooting steps to mitigate the problem. I appreciate your understanding, and as soon as a solution is available, I’ll be sure to inform you. Thank you for being here, and if you have any questions, please don’t hesitate to reach out. Have a great day!

Note: Tony Holowitz’s tutorial addresses the white screen issue users may encounter while trying to edit a layout in Act Premium Cloud. The blog post explores possible causes of the problem and offers troubleshooting steps for users to attempt. Additionally, the post acknowledges the ongoing efforts to resolve the issue and promises updates on potential solutions. Users are encouraged to stay informed and patient while developers work towards a resolution.